🇪🇸 Customer specialist (ES & FR)

Waltio logoWaltio

Feb 15

We believe the creation of Digital assets is among the biggest revolutions in financial history, and it will reinvent financial service as we know it. However, the current digital asset industry is in the process of being structured and regulated.At Waltio, we believe Web3 needs structured data and compliance tools for global adoption. We are on a mission to unleash web 3 potential, by providing trust and transparency.  

Since 2019, we have been building a SaaS consumer app. Today, more than 25 000 Europeans track their portfolios with Waltio and report taxes. Our goal is to further help individuals in tracking and managing their portfolio of digital assets.

You are living anywhere in France (a plus, if you are in Lyon or Paris) or Spain. You are speaking fluently in spanish and good writing/speaking in french. You love and take care about relationship with customers. You want to be in the heart of blockchain and crypto innovation. Main Responsibilities : As a Customer Experience, you are tasked with creating the best possible experience for our clients. You are on the front line, conveying client needs to the support and product teams.You are joining an organization where our clients are at the core of our activity. We listen to them, commit to them, and take action. You will have a key impact on how we convert users into clients and retain them over time.Your responsibilities include identifying client needs, prioritizing requests, and redistributing all messages received by Waltio. You will be part of a team of about twinty people and report to the Head of Customer Care. Currently, we use Intercom as our customer communication platform.You have a perfect command of Spanish. A good knowledge of cryptocurrencies and experience in customer support within a startup are significant advantages. As a Customer Experience at Waltio, you are responsible for:

  • Quickly identifying the content of received requests;
  • Responding promptly and succinctly to simple cases through the use of macros and automated responses;
  • Contributing to our long-term customer support vision by providing proactive feedback;
  • Regularly updating our FAQ when adding new platforms or features;
If you are a fan of crypto/blockchain, your responsibilities may also evolve into these areas:
  • Identifying and finding potential resolutions to blockchain-related issues (on-chain) and exchange file issues;
  • Collaborating with the development team to resolve data retrieval issues or continuously improve the product;
  • Continuously monitoring protocols and the crypto ecosystem.

Listed in: Web3 Jobs, Remote Web3 Jobs, Startup Web3 Jobs, Full Time Crypto Jobs, Web3 Web3 Jobs, Customer Support Crypto Jobs, Data Web3 Jobs.

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