Our Customer Success team is insatiably curious and adept at problem-solving. We are responsible for our Business across Asia-Pacific countries and are passionate about the customer’s mission, understanding their objectives, and ensuring their ultimate success. We use data and domain expertise to navigate the customer-journey, helping each stakeholder define and achieve success. We’re also extremely collaborative and work cross-functionally to share the insights we learn from our customers. We measure ourselves by things like user adoption, retention, and overall satisfaction.
The Customer Success Manager, Japan will be based in our Tokyo office and manage customers from both the Public and Private sectors in Japan.
Within a year you are successful if…Â
- You’ve directly contributed to increasing the net retention of our customers in our cryptocurrency, BFSIs and government verticals
- You can confidently answer advanced product usage and technical questions related to data, compliance and regulatory standards, and investigations across our product suite
- Our customers, big and small, trust and rely on you to help them achieve their goals
- You’ve have high credibility internally and are a sought-after resource for specific customers and product initiatives
- The Customer Success team is more efficient and scalable thanks to your input on how to automate, simplify, and improve our daily workflows
A background like this helps:Â
- You've been a Customer Success Manager at a SaaS business catering to Public Sector customers or you've worked in the intelligence or investigations space specifically in Japan.
- You've been a Customer Success Manager at a SaaS business catering to Private Sector customers in BFSI or Web3 or you’ve worked in the AML, Financial Crime space specifically in Japan.
- You speak Japanese as well as being professionally fluent in written and spoken English in order to connect with our customers in APAC and our employees across the US, EU, and beyond
- You have the emotional intelligence and an empathetic propensity to read between the lines and understand what the customer is saying, what they mean, and how to enable them to solve their problems
- You have some experience building out customer journeys, usage metrics and expanding product adoption as well as creating account plans, managing stakeholders in government and law enforcement agencies
#LI-RS1
Listed in: Cryptocurrency Jobs, Legal Crypto Jobs, Web3 Crypto Jobs, AML Crypto Jobs, Compliance Web3 Jobs, Manager Crypto Jobs, Data Crypto Jobs, Full Time Web3 Jobs.
Customer Success Manager, Japan at Chainalysis: FAQ
Where is the Customer Success Manager, Japan role at Chainalysis based?
The Customer Success Manager, Japan role at Chainalysis is based in Tokyo, Japan. Check the job description for any remote or hybrid options.
What skills are required for the Customer Success Manager, Japan role at Chainalysis?
This Customer Success Manager, Japan role is associated with the following skills and technologies:
- Legal
- Web3
- AML
- Compliance
- Manager
- Data
Read the full job description above for the complete list of requirements.
Is the Customer Success Manager, Japan role at Chainalysis full-time or contract?
Chainalysis is hiring this Customer Success Manager, Japan as a full time position.
How do I apply for the Customer Success Manager, Japan role at Chainalysis?
You can apply for the Customer Success Manager, Japan role at Chainalysis directly on this page using the Apply button. Tokyo, Japan candidates are welcome. Applications submitted through CryptoJobsList reach the employer directly.