Customer Support Executive – Live Chat (Crypto Support)

Fusion CX is hiring digitally savvy professionals for a fast-growing Customer Support Executive – Live Chat job in San Salvador, El Salvador, supporting a global cryptocurrency platform. If you are searching for live chat jobs in El Salvador, customer support jobs in San Salvador, or Web 3 or crypto jobs in El Salvador, this opportunity offers the chance to work at the intersection of customer experience, blockchain technology, and digital finance. This role is ideal for candidates with strong written communication skills, live chat support experience, and the ability to thrive in fast-paced digital environments. You will support global users through real-time chat interactions while helping resolve platform, transaction, and account-related concerns with accuracy and professionalism. Key Responsibilities: Provide customer support through live chat channels for platform-related inquiries and account concerns; Assist users with account access, transaction-related questions, verification processes, and platform navigation; Deliver clear, professional, and timely responses while maintaining high-quality written communication; Troubleshoot common user issues and guide customers through step-by-step solutions; Escalate technical or complex concerns to appropriate internal teams when required; Maintain accurate documentation of customer interactions within CRM and support systems; Manage multiple live chat conversations simultaneously while maintaining response quality and efficiency; Follow platform compliance, security, and customer protection protocols consistently; Meet defined KPIs including response time, customer satisfaction, quality, and resolution targets; Stay updated on platform processes, crypto-related updates, and operational knowledge resources. Qualifications: Bachelor’s Degree or equivalent preferred; Minimum 1 year of experience in Live Chat Customer Support or digital customer service; Strong written English communication skills (CEFR C1–C2 preferred); Native or fluent proficiency in Spanish required; Typing speed of 50+ WPM preferred; Experience in BPO, technical support, or online platform support environments preferred; Strong analytical, multitasking, and problem-solving skills; Ability to manage multiple chat conversations efficiently in a fast-paced environment; Familiarity with CRM systems, live chat tools, and support platforms preferred; Knowledge or interest in Cryptocurrency, Blockchain, or Digital Finance is an advantage. Work Details: Location: San Salvador, El Salvador; Work Mode: Work From Office (WFO); Schedule: 6 Days Working | Rotational Week Off.

Listed in: Web3 Jobs, Customer Support Crypto Jobs, Full Time Web3 Jobs, Compliance Web3 Jobs, Operations Crypto Jobs, Web3 Crypto Jobs.