Customer Support Specialist

Required skills:

• 1+ years of Customer Support experience
• Literacy, attention to details, stress resistance
• Excellent communication skills and customer-oriented approach
• Responsibility, the will to go extra mile
• Ability to multitask
• B2+ level of English
• Interested in the Web3 & mobile gaming industries
• FinTech experience would be a great advantage

Responsibilities:

• Provide written support for customers via tickets, instant messengers, and social media — no calls
• Communicate with native speakers in English
• Review and moderate KYC applications
• Address customers’ inquiries to relevant departments by creating tickets; informing the customers about these tickets’ resolution
• Be flexible in a dynamic environment, quick-paced changes are constant

We offer:

• Team of like-minded professionals
• Insurance
• A unique project with modern technologies
• Paid English classes
• Budget for professional development

Join DMarket team today!

Listed in: Cryptocurrency Jobs, Legal Web3 Jobs, Web3 Crypto Jobs, Compliance Crypto Jobs, KYC Web3 Jobs, Social Media Web3 Jobs, Customer Support Web3 Jobs, Full Time Crypto Jobs.