Welcome to Neo Group – Where Growth and People Thrive!
At Neo Group, our mission is crystal clear: we're driven to achieve profitability and expansion in every operating market we step into. But it's not just about the numbers; it's about fostering an environment where individuals flourish and grow. We're on a mission to establish our presence in as many regions as possible, all while ensuring that our team members are supported and empowered to reach their full potential.
Our vision? To build a resilient global business that stands strong in the face of local market changes. We're committed to enhancing the quality of life and growth opportunities for everyone involved, from our employees to our partners and beyond.
At the heart of everything we do are our core values: Trust, Development, Stability, People-First, and Accountability. These values aren't just words on a page – they're the guiding principles that shape our culture and drive our decisions every day.
Join us at Neo Group, where we're not just building a business – we're building a community where growth and people come first.
At Neo Group, where passion meets purpose! As an employee-focused employer, we take pride in cultivating a dynamic workplace where your growth and well-being are our top priorities.
Join us for a rewarding career journey filled with exciting challenges and endless opportunities. Elevate your career with us – your success is our success!
Neo Group is seeking a motivated and customer-oriented individual to join our team as a Customer Support Specialist. As a Portuguese speaking Customer Support Specialist, you will be responsible for providing exceptional service and support to our Portuguese -speaking customers.
Responsibilities:
- Respond to customer inquiries and provide prompt and accurate assistance in Portuguese through calls, chats & emails.
- Handle customer complaints and resolve issues effectively.
- Ensure customer satisfaction through professional and courteous communication.
- Maintain detailed and accurate records of customer interactions and transactions.
- Identify opportunities for process improvements and provide feedback to management.
- Fluent in both Portuguese and English.
- Previous experience in customer support or a similar role.
- Excellent communication skills, both written and verbal.
- Patient, empathetic, and customer-focused mindset.
- Strong problem-solving and conflict resolution skills.
- Confident PC user (aware of cookies/cashу and why/when should clean them).
- Having an experience with crypto is huge plus.
- Ability to multitask and work efficiently in a fast-paced environment.
- Ability to work in shifts - Morning, Afternoon, Night. Ability to work 5 days a week(including weekends).
- 🚀Join us on an exciting journey to shape and revolutionize a new brand in the market
- Kick off your birthday month with a bang! Enjoy a fully paid day off, €100 to make your day special, and heartfelt wishes from your team.
- Receive 100% of your salary for 14 days of sick leave per year.
- Enhance your language skills with our free online English courses.
- Join our complimentary Book Club sessions, available in Russian & English
- Experience lively virtual team-building activities—because work should be fun!
- Annual Leave: 20 working days per yearReady to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!
- Fluent in both Portuguese and English.
- Previous experience in customer support or a similar role.
- Excellent communication skills, both written and verbal.
- Patient, empathetic, and customer-focused mindset.
- Strong problem-solving and conflict resolution skills.
- Confident PC user (aware of cookies/cashу and why/when should clean them).
- Having an experience with crypto is huge plus.
- Ability to multitask and work efficiently in a fast-paced environment.
- Ability to work in shifts - Morning, Afternoon, Night. Ability to work 5 days a week(including weekends).
- 🚀Join us on an exciting journey to shape and revolutionize a new brand in the market
- Kick off your birthday month with a bang! Enjoy a fully paid day off, €100 to make your day special, and heartfelt wishes from your team.
- Receive 100% of your salary for 14 days of sick leave per year.
- Enhance your language skills with our free online English courses.
- Join our complimentary Book Club sessions, available in Russian & English
- Experience lively virtual team-building activities—because work should be fun!
- Annual Leave: 20 working days per yearReady to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!
Listed in: Web3 Jobs, Remote Crypto Jobs, Web3 Web3 Jobs, Customer Support Crypto Jobs, Full Time Web3 Jobs.