Data Analyst - Workforce Management

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.The Data Specialist role will be responsible for developing and maintaining customer service & operational dataset cum dashboards. The specialist will also be responsible for analysis, reporting, and investigating activities in Customer Service & Operations. 

Job Description

• Understand the needs of stakeholders at differing levels of authority (from agent to executive team) and prioritize data requests under resource constraints.
• Independently develop and maintain dashboards and reports.
• Clarify data definition and maintain data sets accordingly.
• Develop and manage end-to-end data pipeline from data collection and storage, batch scheduling job to dashboard development.
• Maintain CS KPI and agent reports, regular executive reports, and CS data dictionary.
• Develop and present analytical reporting and findings using available data to stakeholders and executive teams.
• Collaborate with data analysts from other teams to work on ad-hoc data projects.
• Support to answer CS data related questions raised by users via Chat Bot. 

Job Requirement

• BA/BS or equivalent experience required.
• 3+ years of experience with analyzing large complex data sets.
• Strong SQL is a MUST.  R or Python is nice to have but not required. 
• Extensive experience in Datawind, Tableau, Qlik Sense, Power BI, or other similar dashboard tools.
• Strong sense of data and analytical capability, clear communicator, fast learner and doer.
• Able to deliver requests in a timely manner with minimum supervision. 

Working at Binance• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless• Tackle fast-paced, challenging and unique projects• Work in a truly global organization, with international teams and a flat organizational structure• Competitive salary and benefits• Balance life and work with flexible working hours and casual work attireLearn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth. Apply today to be a part of the Web3 revolution! Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.