FinCrime Analyst - Chargebacks (Poland)

The Team ❤️

Reporting directly to Dispute Team Leader, you’ll be joining a team of 3 other FinCrime Analysts. 

You'll Spend Your Time 👀 

• Undertaking the investigation and analysis of cardholder-disputed transactions as per MasterCard/Visa/American Express regulations.
• Analyzing and responding to incoming chargebacks as appropriate in a timely manner to meet prescribed timeframes as per card network regulations.
• Analyze trends and patterns in our fraud and chargeback incidents.
• Detecting and communicating deficiencies in current processes and procedures to propose fixes to strengthen our existing processes.
• Reporting any patterns to your manager.
• Communicating and collaborating with acquiring partners to ensure all industry regulations are delivered in the chargeback responses.
• Ad-hoc investigations and project work as required. 

You Should Apply If ✅

• 2+ years of work experience in Dispute and Chargeback operating rules and regulations.
• Experience and knowledge with acquiring and issuing scheme rules and chargeback reason codes (Visa, Mastercard, and American Express).
• Strong knowledge of mandatory requirements and recent regulatory and schemes updates, in particular on fraud and payments areas - AVS, 3DS, etc.
• Strong knowledge of Visa, Mastercard, and American Express Fraud and Chargeback Monitoring Programs. 
• Experience with high-risk industries and alternative payment methods (Apple Pay, Google Pay, Samsung Pay, etc).
• Analytical, innovative, problem-solving, teamwork and decision-making skills, extreme attention to details.
• Ability to function well within a fast-paced, ever-changing environment.
• Proficient English (both written & verbal).
• A working knowledge of SQL/Advanced Excel would be an advantage.
• Strong oral/written communication and presentation skills
• Start Date: April (or earlier) 

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