IT Support Team Leader

We are looking for:

We are seeking an IT Support Team Leader to lead the day to day operations of a busy and dynamic systems admin and support team. You will play a pivotal role in ensuring optimal performance of our systems and networks as well as manage, develop, inspire and motivate the existing team.You will have a proven track record in ensuring cybersecurity and providing premium end-user IT support. You will take ownership and oversee IT risk management, information security, local area networks, MDM softwares, and manage our equipment, but most importantly - you will be building and co-creating Keyrock.

For this particular position we require that the candidate is based in Brussels or close vicinity that enables regular physical presence in our office.

Background and experience:

• Experience as a IT Support Lead/Desktop Support Manager/Helpdesk Manager or as a leader in a technical support role.

• Excellent customer service skills

• Proven examples of managing key internal/external clients within a technical role

• Strong hands-on technical background.

• Excellent analytical, organizational and troubleshooting skills.

• Ability to work under pressure.

• Excellent leadership and people 

Competencies and Personality:

• Cultural Fit: Demonstrate a strong cultural fit within the organization, aligning with our values and contributing positively to our workplace culture.

• Empowering Leadership: Lead by giving ownership rather than micromanaging, fostering a collaborative and autonomous team environment.

• Organizational Excellence: Exhibit excellent organizational skills, leading by objectives, measuring progress, and continuously improving processes.

• Communication Skills: Possess excellent written and verbal communication skills, enabling effective interaction with team members and external partners.

• Self-Starter: Take initiative and proactively address challenges, displaying a strong sense of self-motivation and responsibility.

• Team Management: Have prior experience in managing support for helpdesk teams, guiding them toward success.

• MDM Software Proficiency: Be experienced in using Mobile Device Management (MDM) software to administer company laptops remotely.

• Cybersecurity Focus: Maintain a strong commitment to cybersecurity, understanding and implementing best practices to protect our organization's data and systems.

• External Provider Management: Effectively manage external service providers, ensuring they meet our standards and deliver value to the organization.

Job Description:

• Managing and supporting a team of IT support/systems administrators 

• Leading your team, by providing training, mentoring, and conducting performance and development plans.

• Maintaining communication with clients and providing regular updates, detailed support and analysis.

• Troubleshooting and resolving high priority technical issues.

• Managing urgent escalations and ensuring any issues are resolved in a timely manner.

• Working to improve existing processes and procedures.

• Ensuring best in class end-user IT support

• Driving best in class internal IT policies and frameworks. 

• Ensure bullet-proof IT Security 

• Managing IT equipment and software upgrades for all our hybrid workforce

• Ensuring optimal software and hardware environment for our operations to be performed both physically in the office in Belgium and by our remote workforce

Our recruitment philosophy

We believe the most important aspect of our recruitment process is self-awareness: we are looking for people who have a clear understanding of themselves and what they are looking for in their professional career. That means that we expect to work with people who not only have the right skills, but who have also made the conscious decision to look for a company in our industry and with our characteristics.

Our offer

• A competitive salary package, including benefits that you choose and manage according to your needs and those of your family (car/bike, meal vouchers, phone and internet subscription, health insurance, 25 days off, etc.)

• Complete autonomy in your time management thanks to flexible working hours and the opportunity to work remotely

• The freedom to create your own entrepreneurial experience by being part of a team of people in search of excellence who all receive stock options from the first year

• A ton of fun in a thriving and multicultural environment, with colleagues enjoying regular team building activities

Keyrock offers you both a career and a large range of benefits that we will gladly discuss in the course of the application process.

As an employer we are committed to build an inclusive, diverse and non-discriminating work environment. We welcome employees of all backgrounds, ethnicities, genders, creed and sexual orientation. We hire, reward and promote entirely based on merit and performance.

Keyrock only accepts direct applications for this vacancy.

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