People Operations Associate Generalist

We’re Coinbase. We’re the world’s most trusted way to join the crypto revolution, serving more than 89 million accounts in more than 100 countries. 

Our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web 3.0 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.

Ready to #LiveCrypto? Who you are:

• You’ve got positive energy. You’re optimistic about the future and determined to get there. 
• You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. 
• You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
• You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
• You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
• You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.

We are looking for an Associate Generalist to join our People Ops team. The People Operations Associate Generalist will be responsible for supporting Coinbase’s HR operations (eg: onboarding, offboarding, employee inquiries, and People Ops process and policies). This role is critical to enable our business growth and further our mission of creating economic freedom to the world. 

What you’ll be doing (ie. job duties):

• Responsible for providing front-line global HR support for Coinbase candidates and employees across all aspects of the user journey (ie Onboarding through exit)
• Take ownership and use critical thinking to find the root cause of employee’s queries and solve them on first contact. Where this is not possible ensure all defects are logged appropriately.
• Seek opportunities to add value to our employee experience through process improvement and clear expectation setting.
• Document and maintain process procedures for the People Operations team and self-service resources for our users.
• Provide support for ad-hoc and routine projects such as new system implementations, data audits, reporting needs, process improvements, and new entity set-up.
• Responsible for ensuring HRIS (Workday) is up-to-date and that we are legally compliant at all times.
• Provide leadership through mentoring and training of team members and acts as first level point of contact for escalations.

What we look for in you (ie. job requirements):

• 5+ years of high-volume HR experience, preferably in shared services or HR coordinator/administrator role.
• Strong knowledge of human resources processes and best practices.
• A bias towards process improvement - you love finding ways to make processes more efficient and streamlined.
• Impeccable judgment and ability to handle confidential information.
• Ability to demonstrate ethical and professional conduct at all times.
• Excellent communication skills, both written & verbal.
• Demonstrated ability to manage multiple tasks requiring rigorous and meticulous attention to detail and impeccable follow through.
• Experience with Google Suite, Slack, Greenhouse, Jira and Workday is a strong plus.
• Passion for delivering world-class customer service with a welcoming attitude and focused attentiveness to customer needs while managing within defined SLAs.
• Experience in data analysis and ability to derive insights from data and use it to drive recommendations and decision making.
• Good understanding of current regional regulations.

Nice to haves:

• Experience in startup culture - comfortable with ambiguity and non-stop problem solving, building, and action.
• Experience working with multiple time zones and countries.

Notice for Colorado applicants as required by sb19-085 (8-5-20). Target salary for this role performed in Colorado, is $83,300+ target bonus + target equity + benefits (including medical, dental, vision and 401(k)).

Please note that for employees based in the US, Philippines, Canada or Singapore, if your role requires you to be present in a Coinbase office or if you choose to be physically present in a Coinbase office or sponsored location, you will be required to be fully vaccinated from COVID-19 (as defined by applicable law).  If you receive an offer, you will receive additional information about the grounds and process for an exemption.

Commitment to Equal Opportunity

Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.  For US applicants, you may view Pay Transparency, Employee Rights and Equal Employment Opportunity is the Law notices by clicking on their corresponding links.  Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.    

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations[at]coinbase.com and let us know the nature of your request and your contact information.  For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).

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