Product Operations Intern

We are looking for a hardworking and meticulous go-getter to join us as a Product Operations Intern. In this role, you will have the opportunity to work across product development teams and drive our product development processes.

Responsibilities

• Work closely with Product, Quant, and Development teams to build operational processes (e.g., monitoring, escalation alerts, etc.) from the ground up

• Product Monitoring

  • Utilize appropriate tools / alerts to monitor the health of our internal systems 

  • Identify gaps in existing monitoring processes / recommend new tools to build

  • Ensures all services run smoothly and trigger the right level of actions should certain threshold be reached 

• Escalate any issues promptly to the relevant team to investigate Product Launches

  • Support the product managers and contribute to all aspects of a product launch, ranging from setting up new monitoring scripts / alerts

  • Guarantee operational excellence in every product launch

• Customer Support

  • Follow up promptly with customer requests raised and coordinate with all relevant teams to provide response

  • Provide customer feedback to the Product Managers on their experience

  • Provide adequate level of explanations and documentation to the customer 

• Onboarding

  • Drive the onboarding process end to end and ensure each new user is onboarded within set time frames. 

  • Ensure onboarding for every new user is smooth and find ways to improve it.

What you’ll need

• A good understanding & genuine interest in the DeFi space

• A creative problem solver, with a can do attitude

• Highly motivated and proactive; excited to work in a fast paced, autonomous environment

Company Description

Treehouse is a digital assets data firm focused on institutional-grade portfolio, protocol, and market analytics. With the goal of empowering the world to confidently navigate digital assets, we’re building Hyperion - the most powerful and actionable portfolio management and market intelligence application for digital assets trading. Treehouse is headquartered in Singapore and backed by leading traditional VC and Web3 firms such as Mirana Ventures, Lightspeed, MassMutual Ventures, Binance, LeadBlock Partners, Global Founders Capital, Jump Capital, Wintermute, GSR, senior executives from the SoftBank Vision Fund, and more.

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