Senior Solutions Engineer

The Role

This role is an integral part of our solutions team and will require a high degree of technical expertise, coding experience, and client communication skills. The ideal candidate should be comfortable working with APIs, have experience working with observability tooling like Datadog and Grafana, and possess a strong understanding of Python and, ideally, Go. You will get a chance to work on solving some of the hardest problems in Institutional Crypto & Finance.

Responsibilities 

• Primary point of contact for any technical requests for our top clients. (API integration, troubleshooting, debugging)
• Building and managing Analytical Tools for Product team to measure product and client success. (Dashboards, Alerts, Monitoring)
• Building Automation tools for Product and Sales teams. (e.g. Chatbots)
• Collaborating with Core Engineering Teams to resolve technical client issues.
• Managing Paradigm Product Knowledge Base (API Documentation, FAQs, Technical Guides). 

Requirements 

• Strong coding skills, particularly in Python and ideally Go.
• Prior experience with Datadog and other observability tools.
• Ability to communicate effectively with clients and be proactive in client engagements.
• Capacity to work with minimal supervision and demonstrate a high degree of independence.
• Willingness to occasionally be on-call, including potential weekend coverage.
• Experience with GitHub in terms of making code changes, CI workflows, and creating new features.
• Prior experience in a customer-facing role. 
• Tangible API Integration and Support experience.

Nice to have

• Comfortable using Git.
• Familiar with Crypto Exchange APIs.
• Experience in Crypto trading and or derivatives.
• Experience working with Trading platforms.
• Experience writing Automation scripts.
• Experience building sandboxes
• DataDog Certification

Our Benefits and Perks

• Competitive pay and transparent pay bands
• Flexible work environment
• Unlimited vacation with a minimum required PTO of 10 days annually.
• Celebrate your national holidays, in addition to floating holidays, to honor what matters to you, not HQ.
• Full benefits (benefits vary by country)
• We offer the highest benefits package offered by our Employment of Record partners; insurance carriers and plans vary by country
• Generous technology and learning allowances
• $3500 first-year budget to spend on your computer, peripherals, office essentials...whatever makes you most efficient and comfortable. You'll then receive a $2000 refresh every 2 years.
• $1000 budget to spend on learning and development materials, courses or conferences.

Paradigm is an equal opportunity employer.

Listed in: Crypto Jobs, Trading Web3 Jobs, Exchange Web3 Jobs, Python Web3 Jobs, Engineering Crypto Jobs, Sales Crypto Jobs, Senior Web3 Jobs, Web3 Web3 Jobs.