Web3 Engineering jobs

WHO YOU ARE

You’re a crypto native with a deep understanding of blockchain, smart contracts, and on-chain protocols. You’ve spent hundreds of hours interacting with DeFi protocols, giving you a strong grasp of how they work and the ability to troubleshoot common issues that beginners face—because you’ve seen them time and time again. Your understanding is rooted in first principles, allowing you to deduce how things function and anticipate potential challenges. Security is second nature to you—you’re hyperaware of best practices for safeguarding wallets and funds.

Beyond your technical expertise, you’re an excellent communicator with a patient and outgoing personality. You genuinely enjoy helping people, thrive in interactions, and are intrinsically motivated to support others in their success.

If this sounds like you, keep reading..

ABOUT THE COMPANY

Yieldschool specializes in onboarding and educating HNWI into Decentralized Finance (DeFi), also known as the Primary Crypto Markets. We guide our Members to securely access these markets and invest in quality crypto assets at earlier, cheaper stages, leveraging a proven system that has delivered significant results. Over 500 Members have used our system, with some achieving 500%, 1,000%, and even 3,000%+ gains in the past 12 months.

We believe that DeFi is the future, and today’s decentralized infrastructure presents an unparalleled opportunity for early adopters to gain a competitive edge. Our strategic, long-term approach is focused on real value, steering away from speculation and meme coins, and enabling investors to participate in the evolution of web3 technology.

Our founder, Frank Hepworth, is a Licensed Regulatory Financial Attorney who has worked at one of Canada’s top law firms. He’s consulted crypto exchanges on which assets they could legally list, written their policies and procedures, and negotiated with the government on their behalf. His work has contributed to the approval of the first crypto ETFs listed on the Toronto Stock Exchange.

Our rapidly growing team consists of industry professionals with diverse background and expertise across law, academia, engineering, and traditional finance, all driven by a shared passion for DeFi and a dedication to empowering others to succeed in this space.

ABOUT THE ROLE

We are hiring a DeFi Transaction Support Specialist to assist our members with on-chain transactions, troubleshoot issues, and provide real-time guidance via chat and quick 1:1 calls. Your responsibilities are to ensure our members confidently and successfully execute their transactions while maintaining security and efficiency.

What you'll do:

• Member Support & Issue Resolution: Deliver prompt, high-quality assistance via live chat and private tickets, addressing member inquiries with clear, technically accurate responses.
• On-Chain Transaction Troubleshooting: Diagnose and resolve issues related to wallets, token swaps, cross-chain bridging, staking, smart contract interactions, etc. Guide users through failed transactions, pending states, and reorg scenarios.
• Technical Walkthroughs: Conduct 1:1 video or voice sessions to assist members in navigating more complex transactions more seamlessly.
• Security & Best Practices Advocacy: Educate members on private key management, phishing prevention, contract approval risks, slippage settings, and protocol-specific vulnerabilities to enhance transaction safety.
• Support Process Optimization: Help develop and maintain a knowledge base with detailed Loom walkthroughs, structured Scribe step-by-step guides, and comprehensive FAQs to minimize repetitive inquiries and enhance self-service resolution.
• Shift hours: 8am to 2pm EST, Monday to Friday. You must be proactive and highly responsive during these hours.

QUALITIFICATIONS

• Deep Expertise in DeFi Transactions: Extensive hands-on experience with decentralized finance (DeFi) operations, including token swaps, cross-chain bridging, staking, liquidity provision (LPing), yield farming, and smart contract interactions.
• Advanced Wallet Proficiency: Highly skilled in using and troubleshooting various non-custodial wallets such as MetaMask, Phantom, Rabby, and other on-chain tools, including hardware wallets and multi-signature setups.
• Exceptional Troubleshooting & Analytical Skills: Adept at diagnosing and resolving transaction failures, gas fee optimizations, slippage issues, stuck transactions, and RPC/network-related complications.
• Security & Risk Awareness: Strong understanding of wallet security best practices, phishing risks, and smart contract vulnerabilities, ensuring users avoid common pitfalls.
• Outstanding Communication & People Skills: A naturally friendly and approachable problem-solver who excels at breaking down complex blockchain concepts into clear, digestible steps for users of all experience levels.
• Proactive & Solution-Oriented: Can predict common user issues and provide efficient, step-by-step troubleshooting in real-time.
• Comfortable with Live Support: Willing and able to hop on video or voice calls to guide users through transactions, troubleshoot issues, and enhance their DeFi experience.

Listed in: Crypto Jobs, DeFi Crypto Jobs, Web3 Web3 Jobs, Remote Crypto Jobs, Engineering Web3 Jobs, Non Tech Crypto Jobs, Exchange Crypto Jobs, Security Web3 Jobs, Operations Web3 Jobs, Meme Crypto Jobs, Contract Web3 Jobs, Smart Contract Crypto Jobs, Finance Web3 Jobs, Full Time Web3 Jobs.