Tech Operations Support (Backend) - Fiat

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.This role requires a talent with full independence and good time management with weekdays and shift schedule include.

Responsibilities

• Handle Product and Technical details of Payment system, connect with users and customer service personnel directly
• Provide solution via online consultation for customer complaints related to Product/Technical knowledge from the Customer Service team
• Be a bridge between Customer Service and Product/Technical personnel to provide Technical and Product related solutions
• Categorize and summarize online problems, accumulate knowledge base, and deal with Users directly
• Coordinate and deal with online accidents, review online accidents, and track/propose follow-up improvement plans

Requirements

• Bachelor Degree or above - Major in Computer, Software Development or related
• Equipped with coding knowledge (Java OR Python OR Rest OR C++) and SQL writing ability, able to solve online problems independently
• Strong language skills, good communication and coordination skill
• Strong Customer Service awareness
• For Smart Contracts, Blockchain background is preferred

Working at Binance• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless• Tackle fast-paced, challenging and unique projects• Work in a truly global organization, with international teams and a flat organizational structure• Competitive salary and benefits• Flexible working hours, remote-first, and casual work attireLearn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth. Apply today to be a part of the Web3 revolution! Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.