Web3 Know Your Customer Jobs in London, United Kingdom

MoonPay Enterprise is for builders with something to prove.

This isn't a "work on cool crypto stuff" company. It's a high-standards, high-velocity, high-accountability company building the operating system for value movement. If the internet moves information, we move value: crypto, stablecoins, tokenized assets, and whatever comes next. Four offerings make that real: fund, tokenize, trade, and spend.

MoonPay Enterprise is the fund layer built for businesses. We power how stablecoins move through real financial operations: enterprises, fintechs, PSPs, wallets, and marketplaces running their treasuries, their cross-border flows, and their stablecoin operations on us. The goal is to make moving real money at scale as predictable as any other piece of financial infrastructure, with the compliance and controls CFOs need to say yes.

AI is the default operating mode here. It's woven into every role, and we expect you to use it daily. It handles the manual work so you can deliver on what actually matters.

You'll thrive here if outcomes excite you more than process, if impact motivates you more than titles, and if you want hard problems, real ownership, and teammates who love winning, building, and doing it together.

The bar is high. The pace is real. We're building the rails that businesses run real money on, for humans and agents. MoonPay ranked #2 in Crypto Services on Fortune's inaugural Crypto 100, made Forbes' America's Best Startup Employers 2026 (Top 25 in Finance), and landed on The Sunday Times Best Places to Work two years running.

About MoonPay Enterprise

MoonPay Enterprise is one of the more operationally complex products in the stablecoin space: multiple banking providers, multiple payment rails, a growing partner base across two product lines (Orchestration and Issuance), and an active compliance surface across each. MoonPay Enterprise runs B2B, B2B2B, and B2B2C models. Partners integrate our API. Their customers become direct customers of MoonPay Enterprise for compliance purposes.

KYB is the front door. Every partner is a business. Every business customer of every partner clears KYB before a single transaction moves. Today the flow is part automated registry verification, part manual review, with different rules for the US and the rest of the world, and turnaround measured in days. That does not scale to where MoonPay Enterprise is going. KYB has to become a product: measurable, fast, API-first, defensible in front of regulators and banking partners. This is a principal seat. You set the multi-year direction for how businesses enter MoonPay Enterprise, and you own the outcome.

What You'll Own

KYB product strategy & roadmap

• Business onboarding end-to-end, across every model MoonPay Enterprise runs: partners onboarding onto MoonPay Enterprise, businesses onboarding directly, and business customers onboarding through partners.

• Platform altitude. KYB decisions ripple into KYC, Travel Rule capture, banking-provider onboarding, and Issuance partner diligence. Connect the surfaces; don't optimise one in isolation.

• MoonPay Enterprise runs three KYC delivery models (reliance, outsourcing, hosted). KYB coverage is uneven across them. You decide where it expands and in what order.

• Genuine product depth on MoonPay Enterprise is non-negotiable. Within weeks you talk fluently about KYB outcomes, UBO requirements, virtual account structures, and API behaviour. From being hands-on, not from documentation.

Onboarding funnel & conversion

• The KYB funnel is yours: pass rate, time-to-verified against a 48-72h target, manual review rate, drop-off per step.

• Instrument what isn't instrumented. Make approval speed and rejection quality measurable. Then move both.

• Fix rejection UX. Today a declined business often gets a status without a reason, and the partner escalates to support to find out what is missing. Rejection reasons, retry semantics, and resubmission flows become API surface partners build on.

KYB API & partner experience

• The KYB API surface: statuses, webhooks, document submission, and the edge cases that make business onboarding hard (sole proprietors, corporate shareholders, one person who is UBO, Director, and Representative at once).

• Partners integrate KYB in weeks and self-serve their onboarding questions. Every "what is missing for this customer" escalation is a product gap. Close it.

Compliance as product

• Turn compliance-approved onboarding matrices into product logic. US and non-US differ: control prong versus directors, when ownership documents are required, self-certification options. Partners should never need to read a matrix.

• EDD triggers, high-risk classification, prohibited industries, Travel Rule capture: you decide how they show up in the product.

• Compliance is your sparring partner, not a ticket queue. You shape how policy becomes product. They own the policy.

Vendor & provider orchestration

• The verification stack (SumSub today) and the build-versus-buy calls around it.

• Cost per verification, automation rate, vendor performance. Know when a second provider, a waterfall, or in-house tooling earns its place.

• Push automation. Decide where AI-assisted review with a human in the loop replaces manual queues, and prove it does not raise risk.

• Every new banking provider brings its own onboarding requirements. Keep KYB compatible with every rail without collecting everything from everyone.

Who You Are

• A principal-level PM with real KYB or KYC depth. You have owned onboarding, identity, verification, or risk as a platform, not a feature.

• High agency. You do not wait for a mandate, a brief, or perfect data. You find the problem, claim it, and fix it.

• Full autonomy, zero to one. Hand you an unowned surface and you take it from first principles to shipped. No handover document, no waiting for direction.

• AI-fluent by default. AI tools are your daily instruments for analysis, prototyping, and drafting. You run your own queries; analysis is not something you request from another team.

• Compliance is a design constraint, not a blocker. You read a requirements matrix and see API design, funnel steps, and copy.

• You know your funnel cold: pass rate, time-to-verified, manual review rate, cost per verification.

• At home in API-first B2B. Your users are partner engineers and the businesses behind them, not consumers.

• You have run verification vendors (SumSub, Persona, or equivalents) and know when to switch, stack, or build.

• A multiplier for the product team around you. You raise the bar for how compliance-heavy product work gets scoped, specced, and shipped.

• Bias to action. Reactive stewardship of an existing flow is not what we are hiring for.

NYC Salary: $217,000 - $279,000

Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learned, diversity cannot.

Benefits & Perks 💡

• 💰 Competitive salary package

• 🤝 Equity package: financial freedom starts with our employees, so all employees have ownership at MoonPay

• 📈 Pay-for-performance equity bonus: those who drive outsized outcomes receive outsized rewards

• 🚀 Moonshot award: we honor exceptional impact. 10 employees twice a year, each earning a $250,000 equity grant

• 📊Pension: employer contributions from day one

• 🎁Employee referral program: refer great people, earn 10K in USDC

• 🏝 Flexible Time Off: choose when to work and when to switch off

• 🎂 Birthday leave: take the day off to celebrate you

• 🍼 Enhanced parental leave: more time with family, no second thought

• 🌍 Hybrid working schedule: work fully remotely or from your nearest Moonbase

• 🚆 Commuter benefits: public transport to and from the office

• 🩺 Private healthcare benefits: to protect you and your loved ones

• 🧘 Wellhub wellness membership: access to gyms, studios, classes, and wellness apps in one membership

• 🤖 Unlimited enterprise access to the latest AI tools: Claude, ChatGPT, Gemini and whatever's next

• 🍱 Lunch credit: meals covered on the days you're in the office

• 🪑 Home office setup allowance: build the home office of your dreams

• 👛 Remote working allowance: those working fully remotely get a little extra for utilities

• 🌕 Monthly product budget and zero-fee crypto transactions

• 📚 $1,000 Annual training budget: we support your learning journey

• 🎯 High Potential Program: structured development, mentorship, and stretch opportunities

• ✈️ Regular remote company offsites: high-impact in-person sessions and hackathons

• 🚲 (Ireland) Cycle to Work scheme: tax-efficient bike, gear, and safety kit

• 🔌 (UK) EV Salary Sacrifice: lease an electric vehicle through pre-tax salary

Commitment to Diversity

At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That's why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence.

MoonPay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process.

Stay in the know

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.