Remote Web3 Customer Support Jobs in Singapore, APAC

About BitMEX

BitMEX stands as a globally leading exchange for crypto derivatives, offering traders a professional-grade trading platform. Since its inception in 2014, BitMEX has maintained an impeccable security record with “no coin lost, ever!”.

Our platform caters to cryptocurrency derivatives traders by providing low latency, deep liquidity, and maximum availability. Currently, BitMEX offers more than 100 derivatives contracts, 16 pairs for spot trading, and an easy covert function between 30+ different cryptocurrencies.

In 2015, BitMEX revolutionised the market by inventing the Perpetual Swap, which has since become the most widely traded crypto product. Demonstrating a commitment to transparency, since 2021, BitMEX has been among the first exchanges to regularly publish its on-chain Proof of Reserves and Proof of Liabilities, ensuring that the funds available exceed the total client balances."

For more information on BitMEX, company initiatives and our products, please visit the BitMEX Blog or www.bitmex.com, and follow LinkedIn, Discord, Telegram and X.

Role Overview

The Product Management team drives product initiatives from conception through roadmap prioritization to execution, making significant impacts by launching features across our global trading platform. We collaborate closely with engineers, designers, and cross-functional teams to deliver exceptional trading experiences for sophisticated retail traders.

The primary role of the Senior Product Manager is to champion these initiatives, driving impact and launching products across the BitMEX global platform. You will act as the crucial cross-functional link, bridging the gap between business strategy and the engineering teams, while collaborating closely with design, sales, marketing, and customer support to deliver remarkable trading capabilities.

Responsibilities

• Research into competitors and using client feedback via Sales and Customer Support teams to identify product gaps and opportunities for the exchange
• Work closely with engineering teams to optimise execution of the product roadmap
• Regularly launch new products and features, followed by assessment of performance and further iterations. 
• Overseeing and owning the full delivery from idea generation to execution, ensuring there is collaboration with the relevant teams throughout the business (FinProd, Product Engineering, Sales, Marketing, Customer Support, Legal etc.)

Qualifications

• 5+ years of Product Development / Management experience within trading, financial products or FinTech space.
• Bachelors or Masters Degree (Sciences, Engineering preferred)
• Ability to translate customer needs into business objectives and product requirements
• Excellent communication and cross-functional collaboration skills
• Strong analytical, quantitative, and problem-solving skills
• Derivative trading knowledge is required
• Candidates with less experience will be considered for a Product Manager level position

Why BitMEX?

BitMEX offers a dynamic environment that blends intense work, a vibrant culture, and diversity. We actively recruit across time zones to meet growing demands and attract top global talent.

We're seeking determined, responsible, and collaborative individuals to join us in building a leading cryptocurrency ecosystem. We value meticulousness, agility, and simplicity. As a 24/7 global exchange, we look for adaptable team players who can excel in a diverse, cross-market environment.

In addition, we offer an industry leading benefits package to our permanent employees. Here’s a peek into what we offer:

• Work from home to help you find the perfect balance between work, family and personal life
• 25 days of annual leave, on top of public holidays, as well as maternity, paternity and childcare leave… etc to accommodate your growing responsibilities
• A top tier & comprehensive medical, dental and vision policy for you and your dependents
• Professional development allowance to support your career advancement
• Access to our annual wellness benefits to cultivate your physical and mental growth
• Don’t forget the advantage of our Beyond Border Remote Working policy, where you get to work away from your home country
• Team building & offsite events to bring our global team closer
• Life insurance coverage to provide a safety net for your family’s future

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Does this sound like the type of working culture you can thrive in? Apply online now!