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Iron by MoonPay is for builders with something to prove.This isn't a "work on cool crypto stuff" company. It's a high-standards, high-velocity, high-accountability company building the operating system for value movement. If the internet moves information, we move value: crypto, stablecoins, tokenized assets, and whatever comes next. Four offerings make that real: fund, tokenize, trade, and spend.Iron, a MoonPay company, is the fund layer built for businesses. We power how stablecoins move through real financial operations: enterprises, fintechs, PSPs, wallets, and marketplaces running their treasuries, their cross-border flows, and their stablecoin operations on us. The goal is to make moving real money at scale as predictable as any other piece of financial infrastructure, with the compliance and controls CFOs need to say yes.AI is the default operating mode here. It's woven into every role, and we expect you to use it daily. It handles the manual work so you can deliver on what actually matters.You'll thrive here if outcomes excite you more than process, if impact motivates you more than titles, and if you want hard problems, real ownership, and teammates who love winning, building, and doing it together.The bar is high. The pace is real. We're building the rails that businesses run real money on, for humans and agents. MoonPay ranked #2 in Crypto Services on <a href="https://fortune.com/ranking/crypto/" rel="noopener noreferrer nofollow ugc" target="_blank">Fortune's inaugural Crypto 100</a>, made <a href="https://www.forbes.com/lists/americas-best-startup-employers/" rel="noopener noreferrer nofollow ugc" target="_blank">Forbes' America's Best Startup Employers 2026</a> (Top 25 in Finance), and landed on <a href="https://www.thetimes.com/best-places-to-work/medium-companies/article/best-medium-companies-2026-hg8f06jrv" rel="noopener noreferrer nofollow ugc" target="_blank">The Sunday Times Best Places to Work</a> two years running.About the RoleAs Head of Strategic Accounts at Iron, you will own and lead the post-sale commercial relationship with our most important enterprise customers. This is a leadership role: you will set the strategy for how Iron retains, deepens, and grows its strategic book, build and lead the team that delivers it, and act as the senior executive partner to the founders, C-suite, and product leaders building on Iron’s financial infrastructure.You will be accountable for net revenue retention and expansion across the strategic portfolio, and for translating direct customer engagement into influence over Iron’s product, commercial, and platform direction. You will operate as the senior voice of the customer inside the business and a senior representative of Iron to the market.Reporting into commercial leadership, you will sit at the intersection of customer strategy and company strategy - shaping not just how individual accounts grow, but how Iron builds the account management function as it scales.What You’ll Own<ul><li>Function: Define and run Iron’s strategic account management model - operating cadence, playbooks, segmentation, and success metrics - from the ground up.</li><li>Revenue: Carry the number for net revenue retention and expansion across the strategic book, with clear accountability for the commercial trajectory of the portfolio.</li><li>Executive relationships: Own the most senior relationships across our strategic customers, from founders and C-suite to product and operations leadership.</li><li>Influence: Be the senior conduit between strategic customers and Iron’s Product, Engineering, and Leadership teams, shaping roadmap and commercial strategy with first-hand market signal.</li></ul>Key Responsibilities<ul><li>Set strategy: Define and execute the strategic account management strategy across Iron’s most important enterprise customers, aligned to company revenue and product goals.</li><li>Own executive relationships: Serve as the senior partner to founders, executives, product leaders, and operations teams, building trusted, board-visible relationships.</li><li>Drive retention and expansion: Take ownership of net revenue retention, expansion, wallet share, and transaction volume across the portfolio through proactive, commercially-led account management.</li><li>Lead commercial discussions: Lead and oversee complex commercial negotiations, contract renewals, pricing conversations, and expansion deals across strategic accounts.</li><li>Run executive business reviews: Lead senior business reviews with customers, providing strategic guidance and surfacing opportunities for deeper collaboration and co-development.</li><li>Be the voice of the customer: Synthesise customer needs, market dynamics, and competitive insight into actionable direction for Product, Engineering, and Leadership; influence the roadmap with evidence from the field.</li><li>Shape product direction: Partner with Product and Engineering to validate new features, test concepts, and lead customer-driven and co-development initiatives with strategic partners.</li><li>Own account health: Establish how Iron monitors account health, engagement, and adoption trends; design retention and engagement programmes that pre-empt churn risk and unlock growth.</li><li>Own competitive intelligence: Develop a deep view of the competitive landscape - where rivals win, lose, and position against Iron - and feed it back into product strategy, positioning, and commercial execution.</li><li>Partner cross-functionally: Work across Sales, Product, Engineering, Operations, Compliance, and Leadership to ensure exceptional customer outcomes and a joined-up commercial approach.</li><li>Represent Iron: Act as a senior representative of Iron with strategic customers, partners, and the wider market.</li></ul>What We’re Looking For<ul><li>Significant experience in Strategic Account Management, Strategic Partnerships, Customer Success, or Commercial leadership, including a track record of leading and building teams.</li><li>Proven success owning and growing a strategic book of business at scale - driving retention, expansion, and net revenue growth across enterprise accounts.</li><li>Demonstrated ability to build trusted relationships with executive decision-makers and operational stakeholders alike, including at founder and C-suite level.</li><li>Strong commercial leadership instincts and a track record of identifying and closing growth opportunities within strategic accounts.</li><li>Experience translating customer requirements and market intelligence into product and commercial strategy that leadership acts on.</li><li>Deep understanding of payments, fintech infrastructure, stablecoins, treasury, banking, or adjacent financial technology ecosystems.</li><li>Excellent communication, executive stakeholder management, and relationship-building skills.</li><li>Comfort leading the most strategic customer conversations, executive business reviews, and complex commercial negotiations.</li><li>Highly organised, proactive, and able to set direction and operate independently in a fast-moving, high-growth environment.</li><li>Naturally curious about customer behaviour, market dynamics, and competitive trends - and energised by shaping both customer strategy and product direction at a high-growth infrastructure company.</li></ul>Why This Role MattersIron’s strategic customers are where the company’s growth, product direction, and market reputation are won. This role owns that surface end to end - the relationships, the revenue, the team, and the feedback loop into the platform. It is a rare opportunity to build a function, not just run a book, at a company defining the next generation of money-movement infrastructure.Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learned, diversity cannot.<h3>Benefits & Perks 💡</h3><ul><li>💰 Competitive salary package</li><li>🤝 Equity package: financial freedom starts with our employees, so all employees have ownership at MoonPay</li><li>📈 Pay-for-performance equity bonus: those who drive outsized outcomes receive outsized rewards</li><li>🚀 Moonshot award: we honor exceptional impact. 10 employees twice a year, each earning a $250,000 equity grant</li><li>📊Pension: employer contributions from day one</li><li>🎁Employee referral program: refer great people, earn 10K in USDC</li><li>🏝 Flexible Time Off: choose when to work and when to switch off</li><li>🎂 Birthday leave: take the day off to celebrate you</li><li>🍼 Enhanced parental leave: more time with family, no second thought</li><li>🌍 Hybrid working schedule: work fully remotely or from your nearest Moonbase</li><li>🚆 Commuter benefits: public transport to and from the office</li><li>🩺 Private healthcare benefits: to protect you and your loved ones</li><li>🧘 Wellhub wellness membership: access to gyms, studios, classes, and wellness apps in one membership</li><li>🤖 Unlimited enterprise access to the latest AI tools: Claude, ChatGPT, Gemini and whatever's next</li><li>🍱 Lunch credit: meals covered on the days you're in the office</li><li>🪑 Home office setup allowance: build the home office of your dreams</li><li>👛 Remote working allowance: those working fully remotely get a little extra for utilities</li><li>🌕 Monthly product budget and zero-fee crypto transactions</li><li>📚 $1,000 Annual training budget: we support your learning journey</li><li>🎯 High Potential Program: structured development, mentorship, and stretch opportunities</li><li>✈️ Regular remote company offsites: high-impact in-person sessions and hackathons</li><li>🚲 (Ireland) Cycle to Work scheme: tax-efficient bike, gear, and safety kit</li><li>🔌 (UK) EV Salary Sacrifice: lease an electric vehicle through pre-tax salary</li></ul><h3>Commitment to Diversity</h3>At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That's why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence.MoonPay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process.<h3>Stay in the know</h3><a href="https://x.com/moonpay" rel="noopener noreferrer nofollow ugc" target="_blank">MoonPay on X</a><a href="https://www.instagram.com/moonpay/" rel="noopener noreferrer nofollow ugc" target="_blank">MoonPay on Instagram</a><a href="https://www.tiktok.com/@moonpayhq" rel="noopener noreferrer nofollow ugc" target="_blank">MoonPay on Tiktok</a><a href="https://www.linkedin.com/company/moonpay/life" rel="noopener noreferrer nofollow ugc" target="_blank">Life at MoonPay</a><a href="https://www.moonpay.com/newsroom/moonpay-minute" rel="noopener noreferrer nofollow ugc" target="_blank">Read Our Crypto Newsletter: MoonPay Minute</a><a href="https://www.linkedin.com/company/moonpay/" rel="noopener noreferrer nofollow ugc" target="_blank">Connect on LinkedIn</a>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Head of Strategic Accounts, Iron

<h3>Building the Future of Crypto </h3>Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.What makes us different?Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.Before you apply, please read the <a href="https://www.kraken.com/culture" rel="noopener noreferrer nofollow ugc" target="_blank">Kraken Culture</a> page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account <a href="https://support.kraken.com/hc/en-us/articles/226090548-How-to-create-an-account-on-Kraken" rel="noopener noreferrer nofollow ugc" target="_blank">here</a>.As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to <a href="https://blog.kraken.com/crypto-education/security-at-kraken" rel="noopener noreferrer nofollow ugc" target="_blank">industry-leading security</a>, <a href="https://blog.kraken.com/category/crypto-education" rel="noopener noreferrer nofollow ugc" target="_blank">crypto education</a>, and <a href="https://blog.kraken.com/crypto-education/support-at-kraken" rel="noopener noreferrer nofollow ugc" target="_blank">world-class client support</a> through our products like <a href="https://pro.kraken.com/" rel="noopener noreferrer nofollow ugc" target="_blank">Kraken Pro</a>, <a href="https://www.kraken.com/desktop" rel="noopener noreferrer nofollow ugc" target="_blank">Desktop</a>, <a href="https://www.kraken.com/wallet" rel="noopener noreferrer nofollow ugc" target="_blank">Wallet</a>, and <a href="https://www.kraken.com/features/futures" rel="noopener noreferrer nofollow ugc" target="_blank">Kraken Futures</a>.Become a Krakenite and build the future of crypto!<h3>Proof of work</h3><h3>The Team</h3>Kraken's Global Finance team is the operational backbone of one of the world's most trusted and longest-standing crypto exchanges. The team spans accounting, FP&A, treasury, tax, and finance operations across multiple regulated entities and 70+ countries, managing the financial infrastructure that underpins everything from daily close to regulatory reporting to crypto-native asset reconciliation.As financial complexity grows with Kraken's global footprint, this role architectures and provides hands-on building to scale growth. Finance operations at a globally regulated crypto exchange managing close cycles, reconciliations, reporting, treasury monitoring, and controls validation all generate substantial manual effort tied to critical financial and regulatory obligations. Errors carry audit, SOX, security ,and regulatory consequences.<h3>The Opportunity</h3>You will serve as the primary architect and builder of the AI-native finance operating system at Kraken. This role spans two simultaneous horizons: deploying production automation now and redesigning the finance architecture for the long term. Responsibilities span five core areas:<h3>Assess and map Finance operations</h3><ul><li>Evaluate how financial work currently flows across the organization, including close, reconciliations, treasury, reporting, controls validation, and audit preparation.</li><li>Identify capability gaps, manual bottlenecks, and integration failure points across systems including NetSuite, BlackLine, Kyriba, Fireblocks, and Lukka.</li><li>Benchmark current operations against best-in-class practices and emerging AI capabilities to build the Finance automation roadmap, prioritized by operational leverage and regulatory risk.</li><li>Work directly with accounting, FP&A, treasury, and finance operations teams to translate process pain points into buildable automation requirements.</li></ul><h3>Architect the agentic finance platform</h3><ul><li>Design the long-term architecture for an AI-native finance operating system. Define how agentic systems interact with financial infrastructure, data pipelines, and control and reporting frameworks.</li><li>Evaluate Kraken's existing finance systems stack from first principles, including platforms and the interfaces and data flows between them. Identify opportunities to simplify the stack, reduce manual intervention, and define a scalable target architecture.</li><li>Build an agentic finance layer that runs alongside the existing stack today, automating workflows while defining the migration path toward a more scalable, AI-native architecture over time.</li></ul><h3>Build and deploy production finance automation</h3><ul><li>Deploy production-grade agentic workflows that automate finance operations: reconciliations, close processes, audit and reporting preparation, treasury monitoring, financial analytics, and controls validation.</li><li>Build using modern AI tooling including Claude and Anthropic APIs, Python-based orchestration, n8n or equivalent workflow engines, and MCP or similar agent coordination layers.</li><li>Integrate internal and external systems by connecting APIs, data sources, and tools into unified automated workflows that deliver real operational leverage.</li><li>Maintain human oversight where appropriate. Design for auditability and control integrity, not just efficiency.</li></ul><h3>Own AI governance for Finance</h3><ul><li>Establish guardrails that allow automation and agent behavior to operate safely in a SOX-regulated financial environment. Define which controls are maintained, which are redesigned, and how workflow scope preserves control integrity.</li><li>Build frameworks covering data classification, auditability, human-in-the-loop checkpoints, failure detection, rollback mechanisms, regulatory compliance, and audit-ready design documentation.</li><li>Classify all automation builds by risk tier before work begins. No build goes to production without a named Process Owner, documented data flows, access controls, and audit logging confirmed.</li><li>Serve as the Finance domain representative in Kraken's Automate Everything Center of Excellence, contributing to governance standards and cross-functional build alignment.</li></ul><h3>Build the foundation for AI-native Finance</h3><ul><li>Create reusable frameworks, workflow templates, and documentation so that future Finance team members can safely build on top of the platform without relying on a single specialist.</li><li>Train finance professionals on AI-assisted tools and workflows deployed in production. Drive adoption and operational independence, not just delivery.</li><li>Build metrics, dashboards, and performance frameworks to measure efficiency gains, cost reduction, risk outcomes, and ROI from automation and AI initiatives.</li><li>Provide leadership reporting on operational improvements, risk posture, and the finance platform roadmap.</li></ul><h3>Skills You Should HODL</h3>This role is designed for a technical builder and systems architect who has already deployed agentic systems in production.<ul><li>Proven track record designing, deploying, and scaling agentic AI systems in production environments used by others, not just experimentation or internal demos.</li><li>Deep understanding of LLM orchestration, multi-agent system design, and the failure modes of autonomous AI workflows in high-stakes operational environments.</li><li>Strong systems architecture capability: able to move from discovery to design to build to deployment to optimization without relying on external consultants.</li><li>Hands-on proficiency with modern AI automation tooling: Claude/Anthropic APIs, Python-based orchestration, n8n or equivalent workflow engines, MCP or similar agent coordination layers.</li><li>Strong domain knowledge of finance operations including close processes, reconciliations, treasury, financial reporting, and controls in a regulated environment.</li><li>Experience deploying automation in a SOX-regulated or equivalent compliance environment, with demonstrated understanding of which controls must be preserved and how to design automation that maintains audit integrity.</li><li>Ability to translate finance and business requirements into technical roadmaps and scalable operational solutions.</li><li>Strong communicator who can bridge finance, technical, and business teams while influencing senior stakeholders and driving cross-functional alignment.</li><li>Comfortable operating in fast-paced, ambiguous environments with a high level of ownership and bias toward execution.</li></ul><h3>Nice to Have</h3><ul><li>Experience with Finance systems stack or equivalent enterprise platforms: NetSuite, BlackLine, Kyriba, Fireblocks, or Lukka.</li><li>Background as a Head of Product or Head of Engineering at an AI-native company, AI systems architect, or founder or early engineer at an agentic infrastructure company.</li><li>Familiarity with crypto-native financial infrastructure including digital asset custody, on-chain reconciliation, and blockchain-based accounting workflows.</li><li>Experience in high-velocity or resource-constrained environments: startup, PE-backed company, or an understaffed finance team where you had to build the system yourself.</li><li>Familiarity with data privacy, information governance, or compliance systems in a financial services context.</li><li>Experience managing vendor relationships and procurement for finance technology platforms.</li></ul>Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments are designed to evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Assessment results are considered alongside other relevant information, such as experience and interviews, and are not the sole basis for any employment decision.As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know<a href="https://twitter.com/krakenfx" rel="noopener noreferrer nofollow ugc" target="_blank">Follow us on Twitter</a><a href="https://blog.kraken.com/#:~:text=Enter%20your%20email%20address" rel="noopener noreferrer nofollow ugc" target="_blank">Learn on the Kraken Blog</a><a href="https://www.linkedin.com/company/kraken-exchange/" rel="noopener noreferrer nofollow ugc" target="_blank">Connect on LinkedIn</a><a href="https://www.kraken.com/legal/candidate-privacy-notice" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Privacy Notice</a>

AI Agents Solutions Architect - Finance

Who We Are:
At Galaxy we are building products and services to help the world invest in economic progress. We believe crypto and blockchain innovations will permeate and improve all aspects of our global economy. Our vision is a society where value and ownership flow as freely as information. Galaxy is a digital asset and blockchain leader helping institutions, startups, and individuals access and navigate the crypto economy. As one of the most well-capitalized and trusted companies in the industry, we provide platform solutions custom-made for a digitally native ecosystem across three complementary operating businesses: Global Markets, Asset Management, and Digital Infrastructure Solutions. Our offerings include, amongst others, trading, lending, strategic advisory services, institutional-grade investment solutions across passive, active and venture strategies, proprietary bitcoin mining and hosting services, network validator services, and the development of enterprise custodial technology. Galaxy’s CEO and Founder Michael Novogratz leads a team of crypto enthusiasts, and institutional veterans focused on the future of finance and Web3. The Company is headquartered in New York City, with global offices across North America, Europe and Asia.
Additional information about the Company's businesses and products is available on www.galaxy.com.
What We Value:
We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individuals who thrive in a culture of builders and overachievers and embrace high performance, transparent feedback, and a mission-first approach. Our culture shapes our way of working and gets us where we want to be.
<ul>
<li>Seek Excellence.</li>
<li>Be Selective To Be Effective.</li>
<li>Be Highly Aligned, Loosely Coupled.</li>
<li>Disagree Transparently.</li>
<li>Encourage Independent Decision-Making.</li>
<li>Build Dream Teams.</li>
</ul>Who You Are:
We are seeking a Level I Desktop Support person to support the firm and its users Globally. The role will involve direct as well as remote end user support. In this position you will gain firsthand experience involving technology and security implementations that go beyond a typical financial services organization of this size and be part of a nascent industry with enormous growth possibilities. The position requires daily on-site presence at Galaxy’s offices in London.
What You’ll Do:
<ul>
<li>Collaborate closely with the IT Helpdesk team to ensure users receive comprehensive support for their IT needs</li>
<li>Provide first-level support and troubleshooting for software applications, operating systems, hardware devices, and network connectivity issues</li>
<li>Familiarity with helpdesk ticketing systems and remote support tools</li>
<li>Document all support interactions and solutions in the helpdesk ticketing system, ensuring accurate and thorough record-keeping</li>
<li>Update and maintain an inventory of devices</li>
<li>Deploy Image builds on Windows/Mac Devices</li>
</ul>
What We’re Looking For:
<ul>
<li>Bachelor’s degree in Information Technology or equivalent work experience</li>
<li>At least one technical certificate such as A+, Network+, Microsoft MTA, Cisco, etc, is a plus</li>
<li>Strong troubleshooting skills for all IT related issues</li>
<li>Experience with Windows, MacOS and iOS related items</li>
</ul>
Bonus Points:
<ul>
<li>Experience identifying recurring issues and recommend solutions for process improvement</li>
<li>Excellent communication skills, both verbal and written, with the ability to explain technical concepts clearly and concisely to non-technical users</li>
<li>Commitment to providing exceptional customer service and maintaining a positive attitude in all interactions</li>
<li>Ability to work independently and collaboratively in a fast-paced environment, prioritizing tasks effectively to meet deadlines.</li>
</ul>
What We Offer:
<ul>
<li>Competitive base salary and bonus</li>
<li>Company-paid health and protective benefits for employees and their eligible dependents</li>
<li>Free virtual coaching and counseling sessions</li>
<li>Opportunities to learn about the Crypto industry</li>
<li>Smart, entrepreneurial, and fun colleagues</li>
<li>Employee Resource Groups</li>
</ul>
*Benefits may vary depending on location.Galaxy respects diversity and seeks to provide equal employment opportunities to all employees and job applicants for employment without regard to actual or perceived age, race, color, creed, religion, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital or partnership or caregiver status, ancestry, national origin, citizenship status, disability, military or veteran status, protected medical condition as defined by applicable state or local law, genetic information or predisposing genetic characteristic, or other characteristic protected by applicable federal, state, or local laws and ordinances.
We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete the application process or to participate in an interview, please contact

Desktop Support Level I - London

Who We Are:Galaxy is a global leader in digital assets and data center infrastructure, delivering solutions that accelerate progress in finance and artificial intelligence. We believe that blockchain and digital asset innovation will transform how value moves through the world – and we’re building the products and services to make that future a reality. Our institutional digital assets platform spans trading, investment banking, asset management, staking, self-custody, and tokenization technology. We also invest in and operate cutting-edge data center infrastructure to power AI and high-performance computing, addressing the growing demand for scalable energy and compute in the U.S. We work at the intersection of finance and technology, helping institutions, startups, and developers navigate a digitally native economy. Led by CEO and Founder Michael Novogratz, our team blends deep crypto expertise with institutional experience and a shared commitment to shaping the future of Web3 and AI. Galaxy is headquartered in New York City, with offices across North America, Europe, the Middle East, and Asia. To learn more about our businesses and products, visit www.galaxy.com.What We Value:We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individuals who thrive in a culture of builders and overachievers and embrace high performance, transparent feedback, and a mission-first approach. Our culture shapes our way of working and gets us where we want to be.<ul><li>Seek Excellence.</li><li>Be Selective To Be Effective.</li><li>Be Highly Aligned, Loosely Coupled.</li><li>Disagree Transparently.</li><li>Encourage Independent Decision-Making.</li><li>Build Dream Teams.</li></ul>Who You Are:You’re an early-career IT professional who loves solving problems and helping people. You take pride in delivering exceptional support while continuously looking for smarter, faster ways to work. You’re comfortable getting hands-on with systems, scripting small automations, and improving day-to-day workflows. This role offers a pathway into Systems, Security, or Infrastructure Engineering for candidates who demonstrate strong technical curiosity and execution.What You’ll Do:<ul><li>Work onsite in our London office five days per week, collaborating closely with colleagues across teams</li><li>Provide high-quality deskside and remote support to Galaxy employees for hardware and software issues</li><li>Deliver white-glove support to executive users while proactively improving their technical experience</li><li>Perform laptop and mobile device imaging, configuration, and deployment (macOS, Windows, and iOS)</li><li>Handle onboarding/offboarding, device provisioning, asset tracking, and SaaS administration</li><li>Troubleshoot network connectivity issues including VPN, DNS, Wi-Fi, and proxy-related behavior across managed devices</li><li>Support conference room and AV technology, ensuring meeting spaces are reliable and executive calls run without friction</li><li>Partner with Security, Engineering, and Infrastructure teams to ensure smooth IT operations in a highly technical, fast-paced environment</li><li>Collaborate with global support teams to refine shared processes, establish standards, and improve efficiency</li><li>Develop lightweight tools or scripts to automate repetitive workflows and reduce ticket volume (a plus, not a core expectation)</li><li>Participate in an on-call rotation and assist with off-hours projects as needed</li><li>Embrace and champion the thoughtful adoption of AI to improve team performance and business outcomes</li><li>Leverage AI tools (e.g., generative AI, automation platforms, data copilots) to improve productivity, decision-making, and output quality in your day-to-day work</li></ul>What We’re Looking For:<ul><li>An early-career professional in a technical support or helpdesk role, including deskside or trade floor experience</li><li>A degree in Computer Science, Engineering, or a related field — or equivalent practical experience</li><li>Strong understanding of macOS and Windows operating systems at an administrative level</li><li>Solid grasp of networking fundamentals: TCP/IP, DNS, DHCP, VPN, and how enterprise network security tools can affect application behavior</li><li>Experience with cloud identity platforms and directory services — user provisioning, group management, and access control</li><li>Hands-on experience supporting Microsoft 365 environments, including Outlook, OneDrive, and related productivity tools</li><li>Some exposure to scripting (Python, Bash, PowerShell, or similar) or a genuine drive to develop those skills</li><li>Some experience with ITSM or ticketing systems and an understanding of SLA-driven support workflows</li><li>Excellent customer service skills — patient, proactive, and positive under pressure — with a strong sense of ownership and follow-through</li><li>A strong communicator with a service-oriented mindset, comfortable supporting a range of users including executives and traders</li><li>Detail-oriented, proactive, and able to prioritize effectively in a fast-paced environment</li></ul>Bonus Points:<ul><li>Exposure to Git, APIs, RESTful services, or automation frameworks</li><li>Familiarity with common enterprise SaaS platforms for communication, project management, and file collaboration</li><li>Experience supporting trading floor environments or other low-tolerance, high-availability user populations</li><li>Any relevant certifications (CompTIA, Microsoft, Apple, ITIL, or similar)</li></ul>What We Offer:<ul><li>Competitive base salary and discretionary bonus</li><li>Company-paid health and protective benefits for employees and their eligible dependents</li><li>Free virtual coaching and counseling sessions</li><li>Opportunities to learn about the Crypto industry</li><li>Smart, entrepreneurial, and fun colleagues</li><li>Employee Resource Groups</li></ul>*Benefits may vary depending on location.Galaxy respects diversity and seeks to provide equal employment opportunities to all employees and job applicants for employment without regard to actual or perceived age, race, color, creed, religion, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital or partnership or caregiver status, ancestry, national origin, citizenship status, disability, military or veteran status, protected medical condition as defined by applicable state or local law, genetic information or predisposing genetic characteristic, or other characteristic protected by applicable federal, state, or local laws and ordinances.We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete the application process or to participate in an interview, please contact <a href="mailto:" rel="noopener noreferrer nofollow ugc" target="_blank"></a>

Analyst, IT Support Engineer

Edinburgh or London, Hybrid 2 days per week in office<h3>About us</h3>Seccl is the Octopus-owned embedded investment platform that’s on a mission to helping more people to invest – and invest well.We’re B-Corp certified with an amazing product-market fit, impressive early traction and the potential to transform an outdated industry, for the better. We've been growing fast and will scale even faster over the next few years.We’re also proud to be part of Octopus, the £multi billion group that's on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money. Check out the Seccl <a href="https://seccl.tech/" rel="noopener noreferrer nofollow ugc" target="_blank">website</a> for the latest on our products and our <a href="https://seccl.tech/about/" rel="noopener noreferrer nofollow ugc" target="_blank">mission</a> to shape the future of investments.<h3>The role </h3>This role is responsible for managing a portfolio of customer firms, leading relationships with key firm operational teams and delivering at pace. Customer success managers own escalations, support the wider team, and ensure the seamless resolution of intricate customer problems. In order to do this, you’ll have a deep understanding of firm businesses, our technology capability and our ops, product and engineering functions to ensure strong collaborative delivery.In this commercially significant role, you’ll be our customers’ go-to escalation point, a cross-functional problem solver and be at the forefront of spear heading delivery improvements for ongoing customer experience excellence.<h3>On a typical day you will be…</h3><ul><li>Managing a portfolio of assigned customer firms, making sure they feel informed, supported and set up to succeed</li><li>Owning operational relationships with key firm teams, building trust and understanding how each firm works</li><li>Leading escalations with confidence, investigating complex issues and keeping communication clear across customers and internal teams</li><li>Digging into systems, data and workflows to understand root causes and support the right fix</li><li>Acting as the bridge between customer firms and internal teams, helping everyone stay aligned on the right priorities</li><li>Identifying opportunities to improve how firms use our UI, tools and processes, including training, workshops and self-service support</li><li>Monitoring customer health, sentiment, support tickets and recurring issues to spot risks early and drive action</li><li>Reviewing operational workflows, sharing best practice and suggesting smarter ways of working</li></ul><h3>This role’s for you if...</h3><ul><li>You are confident handling escalations and thrive on solving complex problems</li><li>You have solid knowledge of fintech or adviser platforms and understand operational processes in financial services</li><li>You are comfortable with technical detail, including systems, APIs, integrations, data and operational workflows</li><li>You can turn patterns, trends and raw data into clear insights and practical recommendations</li><li>You build strong relationships and can lead open, sometimes challenging conversations with customers and stakeholders</li><li>You are highly collaborative and enjoy working across different teams to get things done</li><li>You are curious, proactive and always looking for ways to improve the customer experience</li><li>You are comfortable balancing multiple customer firms, priorities and moving parts at once</li></ul><h3>This role isn’t for you if...</h3><ul><li>You rely on a lot of top-down direction. Here, you’ll have a lot of freedom and ownership of your role, and you’ll be expected to shape your own progression</li></ul><ul><li>You’re not comfortable working in a fast-paced environment. Our speed and scalability are what set us apart; you need to be able to act quickly and think on your feet</li></ul><ul><li>You struggle to follow through on ideas. We value people who do what they say they will. If you care about something, you have the freedom here to make it happen</li></ul><ul><li>You don’t like change. You’ll get on great here if you relish the ambiguity of rapid growth and are willing to embrace uncertainty</li></ul><h3>What’s in it for you…</h3>We offer a generous mix of benefits for the things that really matter to our people, including:💰 A salary between £50,000 and £65,000 – dependant on experience + reviewed annually🌴 27 days holiday + bank holidays (some can be flexible) + day off on your birthday + three days (full time) per year for Dependant leave💙 Two volunteering days per year 🌎 Option to work abroad for up to six weeks a year🌟 Secclbrate - our recognition programme that offers a mix of flexible rewards including extra pay, additional holiday and increased learning budget🏅 Length of service award – one month paid sabbatical at eight years✅ 6% employer pension contribution, and life assurance🏥 Private medical insurance with AXA Health👪 Enhanced Parental leave💻 MacBook and up to £500 home office set up budget📖 £750 per person learning budget🌻 Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace🌱 Strong financial wellbeing focus including access to <a href="https://octopusmoney.com/" rel="noopener noreferrer nofollow ugc" target="_blank">Octopus Money</a>, Octopus Share Incentive Plan and will writing offering via Octopus Legacy 🎁 <a href="https://www.perkbox.com/uk" rel="noopener noreferrer nofollow ugc" target="_blank">Perkbox</a> – Flexi-points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts🚲 Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing<h3>Our culture </h3>We're proud to put people first, creating a culture where we truly listen to what matters most to them. Our transparent and inclusive environment encourages diversity of thought, challenge and experimentation. Check out our <a href="https://www.glassdoor.co.uk/Reviews/Seccl-Reviews-E3185313.htm" rel="noopener noreferrer nofollow ugc" target="_blank">Glassdoor</a> page for the latest reviews or our <a href="https://www.linkedin.com/company/11050304/admin/" rel="noopener noreferrer nofollow ugc" target="_blank">LinkedIn</a> for company updates and insights from the team.Interview processInterviewing is a two-way thing, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you. Our interviews are conversational, so come with questions and be curious. In general, you can expect the interview process to look a bit like this, (following an initial chat with one of our Talent team):<ul><li>First stage – 45 mins competencies-based interview with the hiring manager</li><li>Second stage – one-hour technical interview or assessment</li><li>Final stage – 45 mins bar-raiser culture-based interview</li></ul>⏳ We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out and you should expect to hear back from us within one to two weeks of applying.🌈 Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions and experiences. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.If this sounds like your kind of thing, we encourage you to apply even if you don’t tick every box. We’d love to hear from you!

Customer success manager

4 link clicks.

Reap

As an Engineering Manager for Card Market Expansion, you will lead the engineering effort to launch and sustain Reap's card programs across new markets in NA, EMEA, and LATAM. You'll own the end-to-end engineering delivery for market entry: from local regulatory integration and processor configuration, to coordinating cross-team dependencies (Treasury, Onboarding, Compliance, Infrastructure, and Data Warehouse), to ensuring stable, supported operations after go-live.This is a high-ownership, hands-on leadership role that sits at the intersection of product delivery, compliance requirements, and cross-functional engineering. You'll guide engineering strategy, participate in technical design, and be instrumental in shaping how Reap scales its card issuing infrastructure across multiple regulatory environments.

Engineering Manager, Card Solutions (NA/EMEA Expansion)

Multiple locations (Toronto, Ottawa, United Kingdom, Ireland)

Remote Web3 Finance jobs in United Kingdom, EuropeReap and other crypto companies

Find Remote Finance Jobs in United Kingdom, Europe. Manage financial operations and strategy at crypto-native companies. Browse 1+ open roles at Reap. Apply now!

Job Title	Company Name	Salary	Location	Tags
Engineering Manager, Card Solutions (NA/EMEA Expansion)	Reap			Engineering ManagerEngineeringFinanceCompliance
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Customer success manager	Seccl	GBP 50k-65k/year		Customer SupportManagerFinanceRemote

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Engineering Manager, Card Solutions (NA/EMEA Expansion)

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