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Join Reap as an AI Operations Engineer, CX — improve a live support agent through root-cause analysis, workflow design, testing, and shipping, while owning resolution rates.

AI Operations Engineer, CX

Multiple locations

Reap is a global financial technology company headquartered in Hong Kong with employees across multiple countries. We enable financial connectivity and access for businesses worldwide by combining traditional finance with stablecoins for efficient money movement.Through our stablecoin-powered corporate cards, payments, and expense management tools, we streamline financial operations and help businesses scale. Our APIs enable businesses to integrate stablecoin-enabled finance into their own products and services—from issuing Visa cards to facilitating cross-border payments.Backed by leading investors including Acorn Pacific, Index Ventures and HashKey Capital, Reap is building the future of borderless, stablecoin-enabled finance.
Why Reap?
This is a pure performance seat. You'll own a paid budget that scales into six figures monthly at ramp, released in monthly tranches against hard cost-per-lead gates: hit your numbers and the next tranche unlocks and grows; miss them and spend holds while we fix it together. Two motions: high-volume self-serve signups for our corporate card product (fast feedback loops, days to signal) and named-account campaigns for our embedded-finance platform (longer cycles, pipeline-measured). Every dollar is tied to a lead-and-gross-profit forecast. Leadership here funds what performs — the ceiling on your budget is your own ROAS.
A working foundation is already live — first-party tracking, bot filtering, cleaned funnels, agencies mid-flight, playbooks from one of the industry's best-performing B2B teams — and a leadership team that has pre-approved scaling budgets wherever ROAS is positive. You'll turn that into the in-house engine behind one of the fastest-growing card platforms in the world, with your results visible in company gross profit, reviewed weekly, in public.
What this role is NOT
- Not a generalist marketing role. No brand strategy, no content calendars, no social media management, no event planning — we have owners for all of that.
- Not a "manage the agency" role. Agencies run alongside you for the first months; you out-execute them and take the engine in-house.
- Not a reporting-up role. You build, you launch, you optimize, you kill. Hands in the platforms daily.
If your last role was mostly strategy decks and standups, this will be a bad fit — and the interview will show it fast.
What you'll own
- The full paid stack, hands-on: Google Ads (Search, PMax, scripts), Meta, LinkedIn Campaign Manager, Reddit, programmatic — structure, budgets, bids, creative testing, and the honest read on what's working
- Unit economics: marginal vs blended CPL by channel, CAC per activated account, payback windows, ROAS reported against revenue data — not platform dashboards
- Measurement infrastructure: GTM, GA4, server-side/first-party tracking, UTM discipline, conversion events specced end-to-end into HubSpot; you'll query campaign data yourself (SQL against our warehouse / Metabase)
- Traffic quality: bot and fake-lead filtering, disposable-email exclusion, honest lead-quality feedback loops with sales — we optimize on real humans only
- Automation: rules, scripts, and workflow automation (n8n / Make / Zapier) for bid management, budget pacing, anomaly alerts, and reporting pipelines — plus AI-native creative and analysis workflows as standard
- ABM execution: intent-data tooling (6sense or equivalent), target-account list orchestration, engagement-qualified handoff to sales
- Incrementality: holdout groups, geo splits, and lift tests — proving ads caused the revenue, not just touched it
- Competitor-intel-driven search: negative-keyword and competitor-query strategy, plugged into our Semrush / SE Ranking stack
What you bring
- 5+ years of hands-on B2B paid acquisition; you've personally deployed $1M+ cumulative and run $50K+ months on accounts you owned — and you can show the accounts or the numbers
- Proof you've bent a curve: at least one story of taking a channel's CPL or CAC materially down through structural work (account rebuild, bid strategy, audience architecture, creative system) — with before/after figures
- Attribution literacy: you know why the platform number and the CRM number disagree, and which one you pay bonuses on
- Fluency across 8+ tools you can name and explain without hesitation
- An experimenter's kill discipline: fast test cycles, pre-defined kill triggers, no sunk-cost romance
- Comfort with SQL and spreadsheets as first instruments, AI as a force multiplier
Nice to Have
- Fintech, payments, SaaS or crypto/web3 audiences;
- Emerging-market scaling (LATAM, SEA);
- 6sense specifically
Why You'll Love it Here
- A high-impact role in a rapidly growing fintech startup
- Flexible hybrid/remote work environment with a global, collaborative team
- Insurance coverage after probation
- Reap Card stipend and remote setup allowance
- Use of AI tools at work — and the space to learn, experiment, and grow with them
- A culture of innovation, inclusion, and continuous learningAfter submitting your application, please check your inbox for a confirmation email.

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<p>Join Reap as a Recruiter on a 6-month contract — screen global talent, coordinate hiring across time zones, and help build a fast-growing fintech team.</p>

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Web3 Stablecoin jobs in Malaysia, APACReap and other crypto companies

Browse 1+ Web3 Stablecoin jobs in Malaysia, APAC at Reap. Apply now! Updated September 2026

Job Title	Company Name	Location	Tags
Junior Recruiter/Recruiter (6-Month Contract)	Reap	📍 Hong Kong	RecruiterContractWeb3Stablecoin
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AI Operations Engineer, CX	Reap	📍 Singapore, Hong Kong, Philippines, APAC	AIOperationsCustomer SupportWeb3
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Engineering Manager, Card Solutions	Reap	Remote	Engineering ManagerFinanceStablecoinWeb2 Friendly
Head of Treasury	Reap		FinanceManagerStablecoinRemote
Lead, Transaction Monitoring - Financial Crime Operations	Reap	📍 HK	Lead LevelComplianceOperationsFinance

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