Web3 Customer Support Manager Jobs in Zurich, Switzerland

Blockstream was founded in 2014 by Dr. Adam Back and a group of fellow cryptographers and engineers who are passionate about Bitcoin and its potential to change the world. Today, Blockstream is the leading Bitcoin company, providing cutting-edge infrastructure solutions for enterprises, institutions, and individual Bitcoin users. We develop industry-leading Bitcoin self-custody solutions, Bitcoin-based financial products, second-layer scaling technologies, and enterprise-grade blockchain infrastructure.

We are seeking a Consultant for Delivery, a client-facing role responsible for supporting the delivery of business and technology solutions for enterprise and institutional clients.

Operating within the Service & Enterprise Solutions organization, the Consultant works directly at client sites, spending significant time on-site (typically 3 days per week) to support requirements gathering, solution implementation, and client engagement. This role combines functional knowledge with technical aptitude, enabling the Consultant to contribute across the solution delivery lifecycle.

The Consultant is valued for their ability to understand both business processes and technical implementations, working under the guidance of Senior Consultants to deliver client value.

What You'll Be Doing (Responsibilities):

• Work on-site at client locations to support solution delivery activities

• Assist with gathering and documenting functional and technical requirements through stakeholder engagement and process analysis

• Support implementation activities including system configuration, testing, and deployment

• Contribute to solution design activities under guidance from Senior Consultants and Solution Architects

• Work with both business stakeholders and technical teams to ensure requirements are understood and solutions meet needs

• Configure and customize systems based on documented requirements and design specifications

• Support user acceptance testing, training, and knowledge transfer activities

• Troubleshoot issues and work with technical teams to resolve problems

• Document configurations, processes, and implementation decisions

• Build knowledge of client business operations and technical environments

• Contribute to delivery activities across requirements, implementation, testing, and support phases

What We Look for In You (Required Qualifications):

• 4–6 years of experience in consulting, implementation, business analysis, or technical support roles

• Understanding of financial services business processes (banking, payments, custody, or related areas)

• Technical aptitude: ability to learn system configurations, understand basic integrations, and troubleshoot issues

• Experience working with enterprise software or financial systems

• Ability to gather requirements and document business processes

• Comfortable working on-site at client locations with significant travel (3+ days per week)

• Strong analytical and problem-solving skills

• Good communication skills: ability to work with business users and technical colleagues

• Self-starter with proven ability to work collaboratively across multiple teams and geographies, demonstrating high-quality and high-touch customer engagement throughout all phases of delivery

• Willingness to learn new technologies and business domains

• Languages: German and English required for Zurich; French and English for Geneva; Italian for Lugano; flexibility based on client assignment

• Location: Switzerland (Zurich, Geneva, or Lugano based on client needs)

Nice To Haves (Preferred Qualifications):

• Exposure to blockchain, digital asset, or cryptocurrency technologies

• Familiarity with banking systems, core banking platforms, or financial applications

• Basic technical skills in SQL, APIs, or scripting

• Background in professional services or system integration

• Knowledge of custody, payments, or treasury operations

• Interest in progressing into Senior Consultant roles

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