Web3 Know Your Customer Jobs in Washington, United States
















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Chainalysis | 📍 New York City, New York | Washington D.C. | LegalAmlComplianceKYC |

Associate Customer Success Manager, Americas
at Chainalysis
Dec 03, 2022

Our Customer Success team is insatiably curious and adept at problem-solving. We use data and domain expertise to navigate the customer-journey, helping each stakeholder define and achieve success. We’re also extremely collaborative and work cross-functionally to share the insights we learn from our customers.Â
The Associate Customer Success Manager is a natural at making each and every customer feel like a VIP. They’re great at managing a lot of disparate priorities, building relationships with high-potential customers, and strategizing about how to build accounts and increase adoption. We measure your success by things like user adoption, retention, and overall satisfaction. Â
Within a year you are successful if…Â
- Your knowledge of customer journeys, SaaS revenue metrics, and overall Customer Success has grown substantiallyÂ
- You’ve directly contributed to increasing the net retention of our customers in our financial, cryptocurrency, and government verticals
- You can confidently answer advanced product usage and technical questions related to data, compliance and regulatory standards, and investigations across our product suite
- Our customers trust and rely on you to help them achieve their goals
- The Customer Success team is more efficient and scalable thanks to your input on how to automate, simplify, and improve our daily workflows
A background like this helps:Â
- Prior working experience in Customer Success at a SaaS business is a plus, but mainly we’re looking for candidates who have been in a customer facing roleÂ
- Experience building out customer journeys and expanding product adoption
- Emotional intelligence and an empathetic propensity to read between the lines and understand what the customer is saying (and what they mean)
- An interest in cryptocurrency or AML/KYC helpsÂ
The base salary range for this role is $76,000 to $96,000 on a national basis and may be higher or lower depending on the location of the role. Base salary is just one part of our total rewards package which additionally includes equity, performance bonus or commissions for eligible roles, and competitive benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, relevant work experience, skillset, internal equity, and other factors, consistent with applicable law.
At Chainalysis, we help government agencies, cryptocurrency businesses, and financial institutions track and investigate illicit activity on the blockchain, allowing them to engage confidently with cryptocurrency. We take care of our people with great benefits, professional development opportunities, and fun.
You belong here.
At Chainalysis, we believe that diversity of experience and thought makes us stronger. We encourage applicants across any race, ethnicity, gender/gender expression, age, religion, ability and experience. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We can’t wait to meet you.
#LI-MG1Â


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Head of GTMMimic Protocol
Crypto Jobs List made the hiring process much easier and delivered a lot of quality candidates to choose from. We ended up hiring one of them, so definitely a good result!


Chief of Staff & SVP SalesTheStreet / Roundtable
CryptoJobsList has been great! About to hire 1 new rep and considering countless others as well.


Co-Founder and COOMultiverse
The application quantity is much more than anticipated! We also found several attractive candidates. The salary, location, and skill set range is very broad, making finding the right person for the job pretty easy. It’s not the first time we post an open position here, and that won’t be the last.


Co-Founder and COOStickies
We hired our Head of Social through CryptoJobsList and received an impressive talent pool of over 80 passionate individuals interested in working in the crypto space. After interviewing 10 candidates, we found the perfect fit for our team. The platform was easy to use, and the team was incredibly responsive and helpful throughout the hiring process. As a consumer web3 startup, we highly recommend CryptoJobsList for any company looking to hire top talent in the crypto industry.


Co-Founder, Head of Product & OpsID8R
We've had a first round of interviews with 5+ applicants from CryptoJobsList and, like last time, it has been our best source of leads. We are still in the process of doing a second round of interviews and anticipate closing the role in the next week or two.


HR DirectorP2P.org
At P2P.org, we recognize the importance of connecting talented individuals with exciting opportunities in the dynamic and ever-evolving world of cryptocurrency and blockchain. As a company at the forefront of the blockchain and crypto revolution, we know the importance of connecting with top talent in the industry. That's why we consider CryptoJobsList to be an invaluable resource for finding and attracting the best and brightest minds in this field. It has proven to be a valuable and effective tool in our hiring efforts and we are grateful for the opportunities it has presented us.


Co-Founder & CEOWalletChat
We have already made several hires via CryptoJobsList. So far, we are happy with each one of them. CJL offers an easy to use platform and the candidates we receive are generally well versed with and a good fit for the web3 space — which is a challenge when hiring via traditional platforms. On top of this, the team has been super responsive whenever we've tried reaching out and we feel like we are talking to a friend. Excited to keep seeing CJL grow together with us, as we deliver the future of wallet-to-wallet messaging!


Founder & COOAavegotchi | Pixelcraft Studios
We've got a really strong looking shortlist and will be having calls all through this week with those. I'm quite pleased with the results!


Chief of StaffUMA Project
We recently switched to using CryptoJobsList as our primary crypto job board provider, and I have been pretty impressed thus far with the talent coming through. The latest feature of having a dashboard is a game changer, so thank you!


Co-founderFloating Point Group
Kevin here, founder of Floating Point Group. I just wanted to say that you guys are killing it. Some of our best applicants are coming from your site. Very happy with what we’re seeing so far!


Co-founder & HostEpicenter Podcast
I'd recommend using CryptoJobsList if you're looking to hire someone in crypto, they cater to a number of different skill sets including marketing and community sales and business development traders and of course, developers and engineers. We hired our CMO here!


Head of People OperationsStatus
What made CJL stand out from other options? The availability oftalent that was really passionate about working in the crypto space. We received 150+ applications, interviewed 10 and hired the one from CryptoJobsList.


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We received over a dozen high-quality job applications in less than a week to this post. It has been very effective and would highly recommend. Service is excellent, UX simple. Thanks CryptoJobsList!


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Founder & CEODataStreamX
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Co-founder & COOAID Technology
Each time their services have been nothing short of exceptional. The platform has consistently provided us with a large pool of qualified candidates for various roles within our company. The user-friendly interface and the efficient recruitment process has made it easy for us to fill positions quickly and effectively. We are grateful for the help and support provided by CJL and highly recommend their services to anyone looking to fill roles in the crypto industry.

Marketing & Communications DirectorAdel
We posted on CryptoJobsList looking for marketing help with community engagement, digital marketing and social media and found two highly qualified candidates within days! We interviewed and hired them within three weeks.


Project LeadTHORChain
We received over a dozen high-quality job applications in less than a week to this post. It has been very effective and would highly recommend. Service is excellent, UX simple. Thanks CryptoJobsList!


General ManagerMeld Gold
Great experience. We have had excellent candidates via Raman and the CryptoJobsList platform. Will definitely use again as we build out other components of the team!


Communications LeadKleros
CryptoJobsList drives more qualified leads than AngelList!


Cofounder & COOFleek
We've gotten great leads for developers from CryptoJobsList. I'm definitely a continuous user going forward!


Founder & CEODataStreamX
The quality of the candidates are by far more relevant and experienced than on other boards. They are in the crypto space and have the past experience to hit the ground running.


Co-founder & COOAID Technology
Each time their services have been nothing short of exceptional. The platform has consistently provided us with a large pool of qualified candidates for various roles within our company. The user-friendly interface and the efficient recruitment process has made it easy for us to fill positions quickly and effectively. We are grateful for the help and support provided by CJL and highly recommend their services to anyone looking to fill roles in the crypto industry.

Marketing & Communications DirectorAdel
We posted on CryptoJobsList looking for marketing help with community engagement, digital marketing and social media and found two highly qualified candidates within days! We interviewed and hired them within three weeks.