Position Summary:
We are looking for an Account Manager to join our BD & Partnerships team. This role is critical in managing, nurturing, and expanding our relationships with key accounts post-sales. The ideal candidate will have a strong account management background and be adept at understanding and addressing the needs of clients, liaising with internal teams and external partners, and ensuring client satisfaction.
Key Responsibilities:
- Account Management: Maintain and develop relationships with key partners (e.g., DeFi protocols, infrastructure providers, etc.), ensuring their success, satisfaction, and growth with Scroll.
- Partner Support: Provide after-sales support to key accounts, troubleshooting issues and ensuring timely resolution in collaboration with the support and technical teams.
- Feedback Loop: Gather and relay customer feedback to the product development team to drive continuous improvement of our offerings.
- Performance Metrics: Monitor and report on key account performance metrics, identifying areas for improvement and growth.
- Cross-Functional: Work across BD, Comms, DevRel, Product and other teams at Scroll to deliver our full suite of support for partners.
- Upselling and Cross-selling: Develop a strong understanding of Scroll’s value proposition to identify new opportunities for partners and synergies between projects within Scroll’s ecosystem.
Requirements:
- Minimum 1 year web3 related experience.
- Problem-solving mindset with a focus on customer satisfaction.
- Experience using CRM / Sales software.
- Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
- Ability to work independently and remotely.
Nice to haves:
- Experience working at a protocol within the Ethereum ecosystem
- Deep understanding of the Ethereum and L2 landscape as well as other relevant verticals (DeFi, Gaming, etc.)
Listed in: Cryptocurrency Jobs, Remote Web3 Jobs, Web3 Web3 Jobs, Sales Web3 Jobs, DeFi Web3 Jobs, Manager Web3 Jobs, Devrel Web3 Jobs, Ethereum Crypto Jobs, Full Time Crypto Jobs.
Account Manager at Scroll.io: FAQ
Is the Account Manager role at Scroll.io remote?
Yes — Scroll.io is hiring this Account Manager as a remote role. You can apply from anywhere unless the listing specifies a region.
What skills are required for the Account Manager role at Scroll.io?
This Account Manager role is associated with the following skills and technologies:
- Remote
- Web3
- Sales
- DeFi
- Manager
- Devrel
Read the full job description above for the complete list of requirements.
Is the Account Manager role at Scroll.io full-time or contract?
Scroll.io is hiring this Account Manager as a full time position.
How do I apply for the Account Manager role at Scroll.io?
You can apply for the Account Manager role at Scroll.io directly on this page using the Apply button. Remote candidates are welcome. Applications submitted through CryptoJobsList reach the employer directly.