atGalaxy

Jan 11

Posted by Galaxy
Jan 11, 2025

Galaxy is a pioneering company in the digital asset and blockchain industry, dedicated to advancing economic progress through innovative crypto products and services. Headquartered in New York City with a global presence in North America, Europe, and Asia, Galaxy seeks to transform the financial landscape by making value and ownership as fluid as information. The company operates through three main businesses: Global Markets, Asset Management, and Digital Infrastructure Solutions, providing a broad spectrum of offerings such as trading, lending, strategic advisory services, and enterprise custodial technology. With leadership from CEO and Founder Michael Novogratz, Galaxy is a blend of crypto enthusiasts and institutional veterans committed to navigating the future of finance and Web3.

The company prides itself on a diverse and high-performance culture that welcomes free thinkers and dynamic builders. Galaxy values excellence, strategic collaboration, transparent communication, and independent decision-making, all while cultivating dream teams to energize the global economy. Known for its rigorous approach to compliance and market surveillance, Galaxy sets a high standard in the crypto space by ensuring adherence to regulatory requirements and risk minimization. With competitive compensation packages, ample learning opportunities in the crypto industry, and an inclusive work environment, Galaxy fosters both professional and personal growth among its employees.

Who We Are:

At Galaxy we are building products and services to help the world invest in economic progress. We believe crypto and blockchain innovations will permeate and improve all aspects of our global economy. Our vision is a society where value and ownership flow as freely as information. Galaxy is a digital asset and blockchain leader helping institutions, startups, and individuals access and navigate the crypto economy. As one of the most well-capitalized and trusted companies in the industry, we provide platform solutions custom-made for a digitally native ecosystem across three complementary operating businesses: Global Markets, Asset Management, and Digital Infrastructure Solutions. Our offerings include, amongst others, trading, lending, strategic advisory services, institutional-grade investment solutions across passive, active and venture strategies, proprietary bitcoin mining and hosting services, network validator services, and the development of enterprise custodial technology. Galaxy’s CEO and Founder Michael Novogratz leads a team of crypto enthusiasts, and institutional veterans focused on the future of finance and Web3. The Company is headquartered in New York City, with global offices across North America, Europe and Asia.

Additional information about the Company's businesses and products is available on www.galaxy.com.

What We Value:

We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individuals who thrive in a culture of builders and overachievers and embrace high performance, transparent feedback, and a mission-first approach. Our culture shapes our way of working and gets us where we want to be.

Seek Excellence.
Be Selective To Be Effective.
Be Highly Aligned, Loosely Coupled.
Disagree Transparently.
Encourage Independent Decision-Making.
Build Dream Teams.

Who You Are:

We're seeking a Production Support Engineer to join our dynamic team. As a key member of our support team, you'll play a crucial role in ensuring the smooth operation of our cryptocurrency-related business lines and functions. You'll provide exceptional client support, troubleshoot complex issues, and collaborate with development teams to implement fixes and enhancements.

What You’ll Do:

Provide production support across various cryptocurrency business lines and functions, including client trading, lending, proprietary trading, trade settlement, and risk management
Work on automation projects to minimize manual effort and enhance the effectiveness of production support
Monitor system health and performance, identify and resolve issues promptly to ensure uninterrupted operations
Debug and troubleshoot complex applications written in Java, and Python
Collaborate with development teams to implement fixes and enhancements to improve system stability and performance
Co-ordinate with global counterparts to ensure seamless follow-the-sun suppor
Document and maintain support procedures, runbooks, and knowledge base articles.
Communicate effectively with clients to understand and address their support needs, provide updates on issue resolution, and ensure client satisfaction
Proactively identify areas for improvement in systems and processes to enhance efficiency and reliability

What We’re Looking For:

Bachelor's degree in Computer Science, Information Technology, Engineering, or related field
Relevant work experience either in production support or software development, preferably in the financial services industry
Strong technical skills in SQL and any programming or scripting language, preferably Java or Python
Experience debugging and troubleshooting complex applications and systems
Detail-oriented mindset with a focus on accuracy and quality
Excellent verbal and written communication skills
Ability to build and maintain strong client relationships and provide outstanding customer service
Proven ability to work well in a fast-paced, dynamic environment and prioritize tasks effectively

Bonus Points:

Experience working with cryptocurrency or electronic trading platforms
Experience working with global counterparts across time zones
Knowledge of blockchain technology and cryptocurrency protocols
Familiarity with DevOps practices and tools
Relevant certifications in software development or IT support

What We Offer:

Competitive base salary and discretionary bonus
Flexible Time Off (i.e. unlimited paid vacation days)
Company paid Holidays (11)
Company paid sick leave
Company-paid health and protective benefits for employees, partners, and other dependents
3% 401(k) company contribution
Generous paid Parental Leave
Free virtual coaching and counseling sessions through Headspace
Opportunities to learn about the Crypto industry
Free daily snacks in-office
Smart, entrepreneurial, and fun colleagues
Employee Resource Groups

Apply now and join us on our mission to engineer a new economic paradigm.

The base salary ranges included below will be commensurate with candidate experience, expertise and local market. Final offer amounts are determined by multiple factors, including candidate experience and expertise. At Galaxy, we maintain a total compensation philosophy which consists of a competitive base salary, annual bonus, and equity incentives.

Base Salary Range$140,000—$160,000 USD

Galaxy respects diversity and seeks to provide equal employment opportunities to all employees and job applicants for employment without regard to actual or perceived age, race, color, creed, religion, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital or partnership or caregiver status, ancestry, national origin, citizenship status, disability, military or veteran status, protected medical condition as defined by applicable state or local law, genetic information or predisposing genetic characteristic, or other characteristic protected by applicable federal, state, or local laws and ordinances.

We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete the application process or to participate in an interview, please contact

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