Business Analyst (Vietnam Digital Government)

Participate in current-state assessments, pre-feasibility studies, solution consulting, and proposal development during the pre-sales/project initiation phase. Work directly with customers to understand organizational structures, business processes, and operational models in order to identify business needs and technology challenges. Provide consultancy on applying IT solutions to improve operational efficiency, transparency, and resource optimization for government organizations. Act as the primary point of contact for customers throughout implementation and operation phases, handling inquiries and providing product support. Design business processes, functional flows, and system requirements through documentation such as BRD, URD, SRS, and process models. Analyze data integration requirements among systems, databases, and shared platforms; collaborate with technical teams to develop integration documents, API specifications, and ensure business requirements are met. Utilize AI tools to optimize business analysis activities, requirement management, documentation, and overall solution quality. Develop prototypes and UI mockups for solution presentations and development support. Prepare user manuals and training materials for end users. Collaborate with QA teams to build test scenarios, improve testing processes, and ensure delivered products meet business requirements. Participate in solution handover and provide post-deployment operational support.