Client Dispute Manager, Derivatives

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

• Manage and resolve high-value dispute cases efficiently and accurately.
• Conduct dispute assessment, facilitate negotiation and develop resolution strategies 
• Oversee incident compensation processes and ensure timely, transparent reporting.
• Collaborate closely with technology and product teams to conduct postmortem analyses and identify improvement opportunities.
• Support the development of new feature enhancements and maintain up-to-date public documentation.
• Handle escalation cases with professionalism and urgency to ensure satisfactory resolution.
• Work alongside the legal team to manage litigation cases related to client disputes.

Requirements

• Demonstrated in client relationship, dispute and crisis management experience, ideally in fintech or crypto
• Strong negotiation and communication skills with excellent verbal and written skills for guiding discussions and drafting structured public statements. 
• Analytical and problem-solving abilities by gathering evidence, analyzing case files and identifying the underlying issues or root causes of the conflict
• Proficiency in Mandarin is required to liaise with Mandarin-speaking stakeholders.

Why Binance• Shape the future with the world’s leading blockchain ecosystem• Collaborate with world-class talent in a user-centric global organization with a flat structure• Tackle unique, fast-paced projects with autonomy in an innovative environment• Thrive in a results-driven workplace with opportunities for career growth and continuous learning• Competitive salary and company benefits• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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