Client Platform Engineer

As a Client Platform Engineer, you will be responsible for the overall user experience of our entire device fleet (both Mac and Windows). This Engineer will collaborate with the Business Technology Operations, Security, Compliance, Legal and Finance teams to maintain a secure and accurate inventory of our hardware.  This engineer will also package and deploy critical software to the business, support ongoing updates, and maintain or create scripted automations and MDM policies to drive the best in class user experience to our users.

In one year you’ll know you were successful if…

• Design, build, document and support ongoing automation in all endpoint deployments
• Define and build an automated patch management report from Automox/Rapid7 Insight or similar servicefor relevant stakeholders.
• Owns both the user experience and troubleshooting experience of Business Technology Operations Team by handling escalations
• Automate application and settings distribution to improve the overall troubleshooting experience for the Business Technology Operations support team.
• Manage and maintain client configuration and security compliance standards.
• Managed an up-to-date operating system update instance for both Windows and macOS.
• Write and/or maintain system documentation, including technical specifications, procedures, and define technical standards.
• Configured endpoints at scale to ensure company devices have a consistent secure baseline of software,configurations, and security measures in place. 
• Participated on projects which deliver new and upgraded desktop support services.
• Perform feasibility and risks reviews, conduct beta testing and oversee pilot testing.

A background like this helps: 

• Experience standing up and maintaining an MDM server (Jamf, Intune, etc.)
• Knows how to package and deploy software to production environments and business units
• Basic Shell scripting or other UNIX command-based coding knowledge.
• Advanced knowledge of directory service Azure Active Directory, Okta (or similar IDP system) and understands how LDAP integrations work
• Worked in collaboration with Business Technology Operations, Security, and Compliance teams in the past
• Excellent communication skills and able to generate and structure reports for various business units including Compliance, Security, Finance, HR, and Legal
• A help desk or support background with proven experience with end user device management and troubleshooting.

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