Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.Support will be in Ukrainian & English, applicants need to speak both languages.
Responsibilities:
- Handle high volume live chat and other online tools
- Provide accurate, valid and comprehensive information
- Follow communication procedures, guidelines, and policies
- Support other business units with customer liaison, accurately document customer requests
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Go the extra mile to engage customers
Requirements:
- College degree or above
- Fluent Ukrainian language, advanced English speaker
- Minimum 1 year experience in Customer Service, preferably in finance or E-commerce industry
- High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
- Ability to work under pressure, strong communication skills and exceed beyond expectation
- Passionate for customer service industry and can accept to work under different work shifts
- Positive about the crypto industry
Listed in: Cryptocurrency Jobs, Web3 Web3 Jobs, Exchange Web3 Jobs, Finance Web3 Jobs, Customer Support Crypto Jobs, Full Time Web3 Jobs.
Customer Service Representative (Ukrainian & English) at Binance: FAQ
Where is the Customer Service Representative (Ukrainian & English) role at Binance based?
The Customer Service Representative (Ukrainian & English) role at Binance is based in Romania, Bucharest. Check the job description for any remote or hybrid options.
What skills are required for the Customer Service Representative (Ukrainian & English) role at Binance?
This Customer Service Representative (Ukrainian & English) role is associated with the following skills and technologies:
- Web3
- Exchange
- Finance
- Customer Support
- Full Time
Read the full job description above for the complete list of requirements.
Is the Customer Service Representative (Ukrainian & English) role at Binance full-time or contract?
Binance is hiring this Customer Service Representative (Ukrainian & English) as a full time position.
How do I apply for the Customer Service Representative (Ukrainian & English) role at Binance?
You can apply for the Customer Service Representative (Ukrainian & English) role at Binance directly on this page using the Apply button. Romania, Bucharest candidates are welcome. Applications submitted through CryptoJobsList reach the employer directly.