Responsibilities:
- Handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
- Independently provide accurate information to resolve problems/issues that arise
- Continuously educate one’s self with up-to-date and relevant information to support the customer service operations
- Escalate issues to your team leader, managers, and other departments as required
- Adhere to the Quality Assurance standards set
- Display good team-working attitude and behavior within the team and other departments in the company
- 1-3 years experience in frontline customer support, preferably in the financial or service industry
- Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience
- Both adaptable and resilient, able to operate in a quickly changing environment
- Excellent verbal and written professional English and Mandarin
- Great at multitasking, prioritizing, and managing time effectively.
- Knowledge or interest in blockchain/digital assets/fin-tech industry is a plus
- Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)
Websea is a digital asset trading platform specifically designed for the global youth in the Web3.0 era. In addition to offering standard trading services, Websea introduces the platform token WBS and its unique Web3.0 token economy model, creating a vibrant ecosystem of social interaction, entertainment, and gaming for users. Here, young users can not only experience the charm of the Web3 world but also gain substantial rewards and value returns through diverse platform activities.
- 1-3 years experience in frontline customer support, preferably in the financial or service industry
- Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience
- Both adaptable and resilient, able to operate in a quickly changing environment
- Excellent verbal and written professional English and Mandarin
- Great at multitasking, prioritizing, and managing time effectively.
- Knowledge or interest in blockchain/digital assets/fin-tech industry is a plus
- Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)
Websea is a digital asset trading platform specifically designed for the global youth in the Web3.0 era. In addition to offering standard trading services, Websea introduces the platform token WBS and its unique Web3.0 token economy model, creating a vibrant ecosystem of social interaction, entertainment, and gaming for users. Here, young users can not only experience the charm of the Web3 world but also gain substantial rewards and value returns through diverse platform activities.
Listed in: Web3 Jobs, Remote Web3 Jobs, Web3 Crypto Jobs, Trading Crypto Jobs, Operations Crypto Jobs, Quality Assurance Web3 Jobs, Customer Support Web3 Jobs, Full Time Crypto Jobs.
Customer Service Representative at Websea Global Holdings: FAQ
How much does the Customer Service Representative role at Websea Global Holdings pay?
The Customer Service Representative position at Websea Global Holdings pays $1-3/year. Compensation may vary based on experience and location.
Is the Customer Service Representative role at Websea Global Holdings remote?
Yes — Websea Global Holdings is hiring this Customer Service Representative as a remote role, with a preference for candidates in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. You can apply from anywhere unless the listing specifies a region.
What skills are required for the Customer Service Representative role at Websea Global Holdings?
This Customer Service Representative role is associated with the following skills and technologies:
- Remote
- Web3
- Trading
- Operations
- Quality Assurance
- Customer Support
Read the full job description above for the complete list of requirements.
Is the Customer Service Representative role at Websea Global Holdings full-time or contract?
Websea Global Holdings is hiring this Customer Service Representative as a full time position.
How do I apply for the Customer Service Representative role at Websea Global Holdings?
You can apply for the Customer Service Representative role at Websea Global Holdings directly on this page using the Apply button. Remote candidates are welcome. Applications submitted through CryptoJobsList reach the employer directly.