Customer Service Representative
![Websea Global Holdings logo]()
atWebsea Global Holdings
Pending publication
Websea Global Holdings is a forward-thinking company specializing in the financial and service industries, with a keen interest in the blockchain, digital assets, and fintech sectors. The company places a strong emphasis on delivering exceptional customer service and is committed to staying at the forefront of industry developments. They prioritize providing accurate information through efficient communication channels, including chats, emails, and calls. Their customer support team is encouraged to continuously educate themselves to better resolve problems and improve operational support.
The company values adaptability and resilience in its team members, as they navigate the dynamic and rapidly evolving environment of the financial industry. Websea Global Holdings promotes a strong team-working attitude and fosters collaboration not only within the customer service department but across the entire organization. They have a global outlook with multilingual capabilities, specifically in English and Mandarin, and provide flexible working hours to accommodate diverse market needs. Overall, Websea Global Holdings is dedicated to enhancing customer experiences with their innovative approach and commitment to quality assurance standards.
Responsibilities:
- Handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
- Independently provide accurate information to resolve problems/issues that arise
- Continuously educate one’s self with up-to-date and relevant information to support the customer service operations
- Escalate issues to your team leader, managers, and other departments as required
- Adhere to the Quality Assurance standards set
- Display good team-working attitude and behavior within the team and other departments in the company
- 1-3 years experience in frontline customer support, preferably in the financial or service industry
- Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience
- Both adaptable and resilient, able to operate in a quickly changing environment
- Excellent verbal and written professional English and Mandarin
- Great at multitasking, prioritizing, and managing time effectively.
- Knowledge or interest in blockchain/digital assets/fin-tech industry is a plus
- Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)
Websea is a digital asset trading platform specifically designed for the global youth in the Web3.0 era. In addition to offering standard trading services, Websea introduces the platform token WBS and its unique Web3.0 token economy model, creating a vibrant ecosystem of social interaction, entertainment, and gaming for users. Here, young users can not only experience the charm of the Web3 world but also gain substantial rewards and value returns through diverse platform activities.
- 1-3 years experience in frontline customer support, preferably in the financial or service industry
- Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience
- Both adaptable and resilient, able to operate in a quickly changing environment
- Excellent verbal and written professional English and Mandarin
- Great at multitasking, prioritizing, and managing time effectively.
- Knowledge or interest in blockchain/digital assets/fin-tech industry is a plus
- Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)
Websea is a digital asset trading platform specifically designed for the global youth in the Web3.0 era. In addition to offering standard trading services, Websea introduces the platform token WBS and its unique Web3.0 token economy model, creating a vibrant ecosystem of social interaction, entertainment, and gaming for users. Here, young users can not only experience the charm of the Web3 world but also gain substantial rewards and value returns through diverse platform activities.
Listed in: Web3 Jobs, Remote Web3 Jobs, Web3 Crypto Jobs, Trading Crypto Jobs, Operations Web3 Jobs, Quality Assurance Crypto Jobs, Customer Support Crypto Jobs, Full Time Web3 Jobs.