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<h3>Building the Future of Open Finance</h3>Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.Before you apply, we encourage you to explore our <a href="https://www.kraken.com/culture" rel="noopener noreferrer nofollow ugc" target="_blank">culture page</a> to understand what drives us and how we work.<h3>The team</h3>Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.Voice is CE's premium support channel, providing white-glove, real-time service to Kraken's high-value clients. As a Voice Specialist, you'll combine exceptional service, strong product knowledge, and a growth mindset. You'll resolve complex issues, educate clients, and introduce Kraken products and services where they genuinely support the client's goals.Growth is an increasing focus across CE, and we're looking for Specialists who are motivated by excellent client outcomes and measurable product adoption and performance targets.<h3>The opportunity</h3><ul><li>Deliver fast, professional, white-glove support to high-value clients and own issues through resolution</li><li>Educate clients on Kraken products and identify relevant opportunities to drive product adoption and growth</li><li>Build deep product expertise through training, dogfooding, AI, and continuous learning</li><li>Surface client insights and friction to help improve Kraken's products, workflows, and experiences</li><li>Maintain high standards across quality, security, regulatory requirements, and performance</li></ul><h3>What you bring</h3><ul><li>Excellent English communication skills; fluency in a second language is strongly preferred.Strong client instincts, active listening, education, and de-escalation skills</li><li>Motivated by measurable results and comfortable promoting products; successful sales or target-driven client experience is a plus</li><li>Strong crypto and trading knowledge, comfort with AI and evolving technology, and flexibility to work schedules that include evenings and weekends</li></ul>Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.<h3>Our commitment</h3>Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.Stay connected<a href="https://twitter.com/krakenfx" rel="noopener noreferrer nofollow ugc" target="_blank">Follow us on Twitter</a><a href="https://blog.kraken.com/#:~:text=Enter%20your%20email%20address" rel="noopener noreferrer nofollow ugc" target="_blank">Learn on the Kraken Blog</a><a href="https://www.linkedin.com/company/kraken-exchange/" rel="noopener noreferrer nofollow ugc" target="_blank">Connect on LinkedIn</a><a href="https://www.kraken.com/legal/candidate-privacy-notice" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Privacy Notice</a>

Client Engagement Specialist - Voice

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Malaysia.Who We Are.Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.Let's talk about the cool stuff you will do at Axi!The role represents Axi within the Client Success function, contributing to positive client outcomes, retention, and long-term value through tailored support, practical insights, and solution-focused guidance that strengthens Axi’s global brand.Your EDGE Assignment/You Will<ul><li>Deliver high-quality, multi-channel support to clients, ensuring timely, accurate, and professional handling of enquiries and issues.</li><li>Tailor support in line with defined client segments (standard/premium traders & partners).</li><li>Support client retention by providing accurate guidance and practical insights within role scope and approved processes.</li><li>Identify, assess and share relevant trends/observations with internal teams, following established escalation and reporting procedures for recurring issues to support service improvements and influence Product/IT roadmaps.</li><li>Collaborate with internal stakeholders across departments, resolving client issues effectively to support operational and market expansion.</li><li>Apply a solution-oriented approach by identifying root causes and contributing to sustainable resolutions, not solely immediate fixes.</li><li>Adhere strictly to CX Charter, internal policies, procedures, quality standards, and regulatory requirements in all client interactions and case handling.</li><li>Handle escalations professionally, ensuring clear communication, accurate documentation, and resolution within agreed timeframes.</li><li>Conduct layer-1 trade investigations and validations with accuracy, and in accordance with approved processes.</li><li>Escalate complex matters to senior managers or relevant stakeholders with complete and timely information.</li><li>Undertake any additional responsibilities as assigned to support Axi’s broader business objectives.</li></ul>Are you the one?<ul><li>Proven experience in a customer service role, with a strong preference for candidates with call center/fintech experience.</li><li>Excellent communication and interpersonal skills with the ability to empathize with clients.</li><li>Native Thai, and strong verbal and written communication skills in English.</li><li>Strong problem-solving abilities and a keen attention to detail.</li><li>Ability to work well in a team environment and collaborate effectively with colleagues and other departments.</li><li>Proficiency in using CRM and service desk systems.</li><li>Ability to multitask and prioritize workload in a fast-paced environment.</li><li>Self-driven and proactive mindset, not afraid of taking on challenges or responsibilities.</li><li>This role entails the need for the candidate to be able to work on rotating day shift and weekend shifts.</li></ul>Axi's bag of delights<ul><li>Competitive and attractive compensation.</li><li>Extensive learning opportunities, such as professional training and certifications and soft skills development.</li><li>21 annual leave days per year.</li><li>Health Insurance</li><li>Quarterly allowance benefit giving flexibility to choose how to support your health and lifestyle</li></ul>Axi's interview journey<ul><li>Talent Acquisition Interview (45 minutes)</li><li>Take Home Assessment (1 day)</li><li>Final Interview (45 minutes)</li></ul>We want to inform all prospective candidates that Axi's designated Employer of Records (EOR) in Malaysia is TDCX. As part of our commitment to legal compliance, all Axi Malaysia employees will be officially working under TDCX Malaysia.Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment of any fees related to the recruitment of the candidate represented in the unsolicited resume.At Axi, we prioritize creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.

Client Success Specialist (Thai)

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Malaysia.Who We Are.Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.Let's talk about the cool stuff you will do at Axi!Lead Axi’s global Client Success function, owning the end-to-end servicing experience for our global clients and partners. Deliver against Axi’s company service targets, dramatically reduce the ratio of agent-managed contacts through AI, automation, and self-service initiatives, and evolve the function from reactive servicing into a retention-focused function that supports revenue growth, client lifetime value, and brand trustYour EDGE Assignment/You WillServicing Leadership & Operational Excellence <ul><li>Lead a global Client Success team owning servicing across all our contact channels, ensuring operational coverage, service consistency, and adherence to company standards and policies.</li><li>Deliver against Axi’s company service targets, including responding to live chat, emails and CSAT metrics within agreed service levels and reporting frameworks.</li><li>Own DevRev as the primary servicing platform, ensuring data quality, workflow design, and reporting accuracy, and operational processes support credible KPI measurement, audit readiness, and executive reporting.</li><li>Drive continuous improvement initiatives to reduce manual servicing effort (i.e. Reduce the ratio of Client Contacts Managed by Agents to Active Clients (CCMA/AC), improve operational efficiency, and remove non-value-add activities or manual efforts that do not require human judgement.</li><li>Ensure servicing operations comply with internal controls, risk management standards, regulatory obligations, and approved governance frameworks across all operating jurisdictions.</li></ul>AI & Automation-Led Servicing Transformation.<ul><li>Act as the functional lead and domain expert on agentic AI and automation for client servicing, partnering with Product, Tech, and external AI specialists to design, deploy, and continuously improve AI-enabled servicing capabilities govern AI agents that resolve client contacts end-to-end.</li><li>Drive and execute the contact deflection roadmap toward the agreed goal, prioritising servicing improvements for contact drivers by volume, cost-to-serve, operational efficiency and client effort, and reporting progress to the executive team.</li><li>Lead the transition and structural shift from agent-managed servicing to AI-enabled and self- servicing models, owning the target ratio of agent-managed tickets to total tickets and redesigning workflows, operating structures, role scope, and servicing capacity in line with approved automation outcomes.</li><li>Design, implement, operationalise and maintain a tiered servicing model aligned to client segmentation and business requirements (in which Blue tier clients are serviced end-to-end by AI agents), ensuring servicing resources are appropriately allocated between automated servicing, proactive engagement (freeing human capacity to focus on higher-tier clients), and complex case resolutions.</li><li>Embed automation, RPA, workflow optimisation, and self-service principles into servicing operations, process design and every material contact driver, before additional headcount requests are proposed – in line with the executive commitment to use AI and automation before hiring.</li><li>Partner with Product, Technology, and AI teams to ensure client servicing insights, complaints, and contact data/drivers are incorporated into Product & AI roadmaps, operational enhancements, and automation priorities to reduce avoidable contact demand – ensuring that AI investment is sequenced by business impact.</li></ul>Client Retention, Commercial Contribution, and Team Leadership<ul><li>Evolve Client Success from a reactive servicing team into a retention-focused servicing function by embedding retention KPIs, reactivation workflows, and proactive client outreach into the operating model.</li><li>Partner with Sales, Marketing, Onboarding, and VIP Servicing, Risk and Compliance and other internal stakeholders to support client lifecycle management, escalations, servicing recovery actions, and cross-functional initiatives protect Active Client Base (Retention), Net Deposits, and commercial outcomes (Trustpilot).</li><li>Monitor and report on servicing trends, retention performance, client feedback, complaints, and operational insights, ensuring risks and improvement opportunities are escalated promptly and appropriately.</li><li>Lead, coach and develop a high-performing multi-country leadership bench, including setting clear performance expectations, with succession planning, capability development, and performance management outcomes at every level.</li><li>Foster a culture of accountability, client centricity, operational discipline, continuous improvement, and data-driven decision-making across the Client Success function.</li><li>Manage organisational design, workforce planning, budgeting, resource allocation, and headcount planning for the Client Success function in line with business strategy and approved financial targets.</li><li>Undertake additional responsibilities as assigned to support regional Client Success projects and business objectives.</li></ul>Strategic Leadership for Client Experience<ul><li>Contribute to Axi’s executive narrative on Client Experience as a strategic business function, providing data-led insights and recommendations to Executive, Senior Leadership and Head of Client Experience on servicing performance, cost-to-serve, automation ROI, retention trends, operational risks, and client experience indicators.</li><li>Prepare and present accurate operational reporting, business updates, and servicing performance insights to senior stakeholders within agreed reporting timelines.</li><li>Support executive decision-making through analysis of servicing data, operational trends, client behaviour, and business performance indicators.</li><li>Lead and support strategic projects, transformation initiatives, and organisational change programs impacting the Client Success function.</li></ul>Are you the one?<ul><li>Bachelor's degree in Business, Finance, Economics, or a related field; or 8 or more years of progressive experience in client services or customer experience leadership within financial services.</li><li>Minimum 5 years' experience leading distributed, multi-country servicing teams of 50 or more employees across multiple time zones, languages, and cultures.</li><li>Demonstrated ability to lead a team through significant operational change, with the intellectual curiosity and technical confidence to drive AI and automation adoption.</li><li>Experience operating in a regulated financial services environment, with a sound understanding of compliance, risk, and client protection requirements.</li><li>CFD, FX, or online trading industry experience is strongly preferred.</li><li>Strong commercial and analytical orientation, with the ability to translate servicing data into revenue, cost, and retention outcomes.</li><li>Experience working with Product and Technology teams on platform migrations, workflow automation, and AI-powered servicing tools.</li></ul>Axi's bag of delights<ul><li>Competitive and attractive compensation.</li><li>Extensive learning opportunities, such as professional training and certifications and soft skills development.</li><li>21 annual leave days per year.</li><li>Health Insurance</li></ul>Axi's interview journey<ul><li>Talent Acquisition Interview (60 minutes)</li><li>Hiring Team Interview (60 minutes)</li><li>Final Interview (60 minutes)</li></ul>We want to inform all prospective candidates that Axi's designated Employer of Records (EOR) in Malaysia is TDCX. As part of our commitment to legal compliance, all Axi Malaysia employees will be officially working under TDCX Malaysia.Please note that our organization works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our talent acquisition team. We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited resumes. Should we receive an unsolicited resume from a recruitment agency that does not have prior written consent, we will not be responsible for the payment any fees related to the recruitment of the candidate represented in the unsolicited resume.At Axi, we prioritise creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone. We consciously work to identify and overcome any unconscious biases, with a commitment to fostering an inclusive environment where every employee and candidate feels genuinely welcomed and valued.

Head of Client Success

CoinGecko is a global leader in tracking cryptocurrency data. Operating since 2014, CoinGecko has built the world's largest cryptocurrency data platform, tracking over 10,000 tokens across more than 400 exchanges, serving over 300 million page views in more than 100 countries, and handling more than 45 billion API calls every month. We are proud to have played a major part in mainstream awareness, adoption, and education of cryptocurrency globally.We at CoinGecko believe that cryptocurrency and blockchain will define the future of finance, bringing greater financial and economic freedom around the world. In anticipation of that future, CoinGecko is building the foundation to scale cryptocurrency market data to serve billions.This role is open to candidates who are based in Malaysia only. For more junior candidates, the hiring team may assess you as a Mid-Level candidate (L2). We practice transparent salaries and a level structure at CoinGecko: Annual OTE (50-50 base/commission split):
<ul><li>L3 Annual OTE – RM273,744</li><li>L2 Annual OTE – RM178,104</li></ul>
Learn more about our level structure at <a href="https://docs.google.com/document/d/1WuErzbXJcsbJEip6Ul3ltBo88CIPslx9v91UZHt3rJY/edit#heading=h.p9yh52q2wifp" rel="noopener noreferrer nofollow ugc" target="_blank">CoinGecko's Career Progression</a>.<h3>What You Will Be Doing</h3><ul><li>Advertising Sales: Own individual sales quota and consistently meet or exceed sales targets through new client acquisition, account retention, and revenue growth. Deliver consultative sales by understanding client needs and providing recommendations on monetization, targeting, and performance to maximize ROI. Leverage expertise in CoinGecko’s digital advertising offerings to negotiate and secure contracts that align with both client and CoinGecko business objectives.</li><li>Revenue Growth: Contribute to optimizing ad inventory allocation, pricing, and sales performance. Collaborate with the product team to evaluate new ad units and maximize the use of existing offerings.</li><li>Sales Forecasting: Analyze sales data to produce accurate forecasts, identify risks and growth opportunities, and support strategic decision-making. Own forecasting for your portfolio and provide insights from client interactions to help refine team sales strategies. </li><li>Lead Generation: Source new business opportunities, implement client acquisition strategies, and qualify new leads through inbound/outbound efforts. Drive client acquisition by managing the sales pipeline, scheduling meetings, and updating CRM. Collaborate with Growth on strategies to improve pipeline quality.</li><li>Relationship management: Act as a trusted advisor to clients and agencies, managing complex relationships and aligning client needs with internal capabilities. Escalate issues when needed and maintain accurate CRM records.</li><li>Media Planning: Develop media plans for clients, ensuring they align with client goals and CoinGecko’s ad offerings. Provide strategic input on creative formats, placements, and budget allocation, while coordinating with internal teams for smooth execution.</li></ul><ul><li>Market Research: Research and analyze market conditions, competitor trends, and investment drivers to inform sales strategy. Share actionable insights to support client and management decisions.</li><li>Sales Reporting & Analytics: Deliver in-depth reporting and insights that help clients understand value and drive growth and retention. Track individual sales performance on a weekly, monthly, and quarterly basis and ensure targets are met. Prepare and present actionable reports on sales performance to internal stakeholders.</li></ul><ul><li>Sales Operations & Process Optimization: Support process refinement by identifying inefficiencies and proposing scalable solutions. Ensure accurate forecasting and CRM management. Able to create playbooks to guide junior team members on CRM best practices and documentation standards.</li><li>Collaboration: Work closely with internal teams such as AdOps to ensure seamless execution of advertising campaigns and overall client satisfaction. Partner with Product to test new ad formats and share performance feedback from high-value clients. Able to answer technical questions from other departments or outside the organization related to our product offerings.</li><li>Coaching: Able to mentor interns as well as junior-mid team members. Provide material feedback on the work of junior and mid-level team members. Participate in knowledge sharing activities.</li><li>You are required to support any ad hoc tasks as required by the company.</li></ul><h3>What We Look For In You</h3><ul><li>Proven Ability: You have 3-5 years of experience in advertising sales and consistently exceeding targets, ideally in startups or fintech. </li></ul><ul><li>Education: Bachelor’s degree in marketing, business, or related field is a plus.</li></ul><ul><li>Product Knowledge: You have a strong understanding of CoinGecko Ad products, customer needs, and the crypto/blockchain landscape.</li><li>Sales Knowledge: You have expertise in full sales lifecycle (prospecting, nurturing, closing), pipeline management, sales reporting, forecasting and analysis.</li></ul><ul><li>Familiarity with Data Tools: You are proficient in CRM tools (HubSpot) and leveraging data insights for decision-making.</li><li>Familiarity with AdTech: You have proficiency in AdTech including standard principles of ad serving, analytics, and targeting. You also understand various ad formats and ad costs types (e.g. CPM/CPC/CPA etc.).</li></ul><ul><li>Strategy & Research Skills: You have strong market research, competitor analysis, and GTM strategy experience. You use a data-driven approach to forecasting and optimizing performance, with the ability to translate sales data into actionable insights to refine strategy.</li><li>Project Management: You have strong project management skills, handling multiple initiatives while managing risks, costs, and timelines. You possess high attention to detail, accuracy, and quality, ensuring top execution standards.</li></ul><ul><li>Entrepreneurial: You are self-motivated, resourceful, and have an entrepreneurial mindset with the ability to succeed in a fast-paced and highly agile environment.</li><li>Communication: You can build strong relationships within the team and with customers, effectively engaging stakeholders and leaders through compelling verbal and written communication to drive successful sales pitches.</li><li>Negotiation: You have strong negotiation and persuasion skills to obtain buy-in, close high-value deals, and secure favorable terms.</li><li>Leadership: You are a natural leader who influences and collaborates with stakeholders at all levels. You are able to work independently, drive improvements, and foster team growth.</li><li>Growth Mindset: You have strong critical thinking and problem-solving skills, balancing constraints with business needs. You are passionate for continuous learning, staying ahead of industry trends, Web3, and emerging technologies.</li><li>Web3 Interest: You have a keen interest in blockchain, cryptocurrency, NFT, web3, and metaverse topics.</li></ul>Perks at CoinGecko:• Remote Work Flexibility: Work wherever you feel most productive. We also provide office space in 1Powerhouse (Malaysia) and WeWork (Singapore) if you ever feel like meeting your colleagues in person.• Comprehensive Insurance Coverage: We provide life and hospitalization coverage for you, along with hospitalization coverage for your dependents. • Virtual Share Options: You'll be entitled to virtual options, with terms and conditions.• Bonus: You’ll be entitled to a bonus, with terms and conditions.• Parking Allowance: Allocated on a claim basis to ease the cost of travelling.• Meal Allowance: You will be given a monthly fixed allowance of RM600 or SGD400 to subsidize the cost of your meals.• Learning Allowance: You will be allocated an annual budget of USD500 (claim basis) to help you continuously learn in the pursuit of your professional and personal development.• Social Activity Allowance: Want to set a date to watch a movie or play futsal with your colleagues? Get it organized and we subsidize a portion (claim basis) of the cost.• Annual Company Offsite: We gather once a year to meet each other in person, reflect on the year, and partake in social activities!CoinGecko is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.Interested in being a Gecko?Hit the apply button to get started on your application!We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Senior Account Executive, Ads (L3)

CoinGecko is a global leader in tracking cryptocurrency data. Operating since 2014, CoinGecko has built the world's largest cryptocurrency data platform, tracking over 10,000 tokens across more than 400 exchanges, serving over 300 million page views in more than 100 countries, and handling more than 45 billion API calls every month. We are proud to have played a major part in mainstream awareness, adoption, and education of cryptocurrency globally.We at CoinGecko believe that cryptocurrency and blockchain will define the future of finance, bringing greater financial and economic freedom around the world. In anticipation of that future, CoinGecko is building the foundation to scale cryptocurrency market data to serve billions.We practice transparent salaries and a level structure at CoinGecko:
• The salary range for the L3 position is RM16,899 - RM18,589.
• For more junior candidates, we may evaluate you as a L2, with a salary range of RM12,053 - RM13,258.
• Learn more about our level structure at <a href="https://www.coingecko.com/en/careers/career-progression" rel="noopener noreferrer nofollow ugc" target="_blank">CoinGecko's Career Progression</a>.
Note: This is a remote-first role based in Malaysia, and only candidates based in Malaysia will be considered.<h3>Job Responsibilities</h3><ul><li>System Architecture: Review architecture and software components with software engineers. Ensure best practices are consistent across all teams.</li><li>Operational Excellence: Own and ensure SLOs and SLAs are met. Monitor operational metrics and lead improvement plans. Develop and maintain tools including infra-as-code resources to scale operations and allow other teams to be autonomous.</li><li>Security and Compliance: Manage and audit security controls to meet enterprise requirements. Implement and maintain best practices and compliance standards. Collaborate with legal and compliance to assess overall risk management.</li><li>Release Planning: Lead strategic release plans (e.g., canary or blue-green deployments) to reduce blast radius and allow for faster reversal during release failures. Work closely with developers for pre-release requirements including provisioning test environments. Conduct ad hoc performance tests based on requirements.</li><li>Incident Management: Lead incident response and post-mortems to resolve production issues, identify root-causes and prevent future occurrences.</li><li>Disaster Recovery: Develop and implement DR plans and procedures, including data recovery and fault injection simulations on production replica. </li><li>Daily Operations: Perform and improve day-to-day tasks including access onboarding-offboarding, config and patch management etc. Plan capacity to ensure our systems have sufficient capacity to handle peak demand while optimizing cost.</li><li>Documentation: Develop and extend runbooks, documentation and other technical assets. Support periodic technical audits as required. </li><li>Sharpen the Saw: Stay up-to-date with emerging trends and technologies in software development and contribute to knowledge sharing. Learn advanced architecture standards and new tools that improve the team’s code base and productivity. Demonstrate thorough understanding of a subject matter and how to apply it effectively.</li><li>Team player: Collaborating with cross-functional teams to ensure smooth deployment and operation of software releases. Answer technical questions from other teams or outside the organization.</li><li>Coaching: Provide feedback on the performance of junior staff and participate in people development initiatives.</li><li>Support any ad hoc tasks as required by the company.</li></ul><h3>Job Requirements</h3><ul><li>Proven track record: 3 to 5 years in managing software deployments and instrumentation in production environments with defined SLAs and SLOs. Strong knowledge of software delivery and devops principles.</li><li>Cloud Operations: Experience with cloud platforms (e.g., AWS, CloudFlare, GCP) and infrastructure-as-code tools (e.g., Terraform, CloudFormation). Strong programming and scripting skills, preferably in languages such as Python, Go, or Ruby. </li><li>Accreditation: Bachelor’s degree in Comp Sci., InfoSec or similar fields, or professional certificates e.g. Certified DevOps Professional, Certified Solutions Architect Professional in AWS or GCP. </li><li>Scope of Work: Fully capable of taking substantial features from concept to shipping as a sole contributor. Works effectively in open-ended projects and is self-sufficient to deep dive and evaluate multiple solutions to a problem.</li><li>Problem Solving: Solve hard problems with many constraints, using sound judgment to assess risks and present arguments in a well-structured, data-backed, written narrative. Have passion, creativity and empathy for users.</li><li>Quick Thinking: Able to derive information, think critically and make snap judgements based on measured data in high pressure situations.</li><li>People Skills: Strong communicator who is able to build positive working relationships between teams and form relationships with key customers. You must have experience supporting on-call rotations for 24x7 services to troubleshoot, perform runbooks or escalate incidents.</li><li>Nice to have:</li><li>Experience working in a growth stage startup.</li><li>Experience building applications in different tech stacks.</li><li>Keen interest in decentralized technologies and its applications including cryptocurrencies.</li></ul>Perks at CoinGecko:• Remote Work Flexibility: Work wherever you feel most productive. We also provide office space in 1Powerhouse (Malaysia) and WeWork (Singapore) if you ever feel like meeting your colleagues in person.• Comprehensive Insurance Coverage: We provide life and hospitalization coverage for you, along with hospitalization coverage for your dependents. • Virtual Share Options: You'll be entitled to virtual options, with terms and conditions.• Bonus: You’ll be entitled to a bonus, with terms and conditions.• Parking Allowance: Allocated on a claim basis to ease the cost of travelling.• Meal Allowance: You will be given a monthly fixed allowance of RM600 or SGD400 to subsidize the cost of your meals.• Learning Allowance: You will be allocated an annual budget of USD500 (claim basis) to help you continuously learn in the pursuit of your professional and personal development.• Social Activity Allowance: Want to set a date to watch a movie or play futsal with your colleagues? Get it organized and we subsidize a portion (claim basis) of the cost.• Annual Company Offsite: We gather once a year to meet each other in person, reflect on the year, and partake in social activities!CoinGecko is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.Interested in being a Gecko?Hit the apply button to get started on your application!We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Senior Site Reliability Engineer (L3)

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Reap

Join Reap as a Recruiter on a 6-month contract — screen global talent, coordinate hiring across time zones, and help build a fast-growing fintech team.

Junior Recruiter/Recruiter (6-Month Contract)

Hong Kong

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FIU Compliance Associate

Kuala Lumpur

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Browse 2 current crypto, Web3, and blockchain jobs in Malaysia, APAC.

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Job Title	Company Name	Salary	Location	Tags
Junior Recruiter/Recruiter (6-Month Contract)	Reap		📍 Hong Kong	RecruiterContractWeb3Stablecoin
FIU Compliance Associate	Kraken			ComplianceAnalystFull TimeRemote
Past and filled jobs:
Client Engagement Specialist - Voice	Kraken			Customer SupportSalesFull TimeRemote
A Client Success Specialist (Thai)	Axi		📍 Malaysia, APAC	Customer SupportFull TimeWeb3
A Head of Client Success	Axi		📍 Malaysia, APAC	ManagerCustomer SupportFinanceOperations
Senior Account Executive, Ads (L3)	CoinGecko	MXN 178k-273k/year	📍 Selangor	SalesMarketingSeniorDeFi
Senior Site Reliability Engineer (L3)	CoinGecko	SGD 16k-18k/month	📍 Malaysia, APAC	SREDevopsPythonSenior

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Junior Recruiter/Recruiter (6-Month Contract)

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Junior Recruiter/Recruiter (6-Month Contract)

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Hiring Web3 & Crypto Talent?