Deblock is Europe’s newest and most exciting fintech, bringing together the worlds of banking and digital assets in a safe, simple, and beautifully designed. Our mission is to empower people to use modern financial tools with confidence, combining the reliability of traditional finance with the innovation of Web3.
At Deblock, you’ll be joining a high performing, multi disciplinary team shaping the future of financial services, and having a lot of fun while doing it. We're looking for Customer Support Specialists to joing us. Interested?
What You’ll Do- Provide friendly, efficient, and accurate support to customers through chat and email
- Troubleshoot product questions, account issues, payments, and general inquiries
- Follow internal procedures to ensure compliance, safety, and customer protection
- Work in rotating shifts, including occasional weekends, to support our European customer base
- Represent the voice of the customer internally, helping shape future improvements
- Excellent written and spoken English
- Strong communication skills
- Attention to detail and a problem solving mindset
- Comfortable working in rotational shifts (including some weekends and evenings)
- Curious, motivated, and eager to learn about fintech, payments, and crypto
- Previous experience in customer support is a plus
- Eligibility to work as a Freelancer (12 month services contract)
- Above market compensation
- Telework allowance for remote assignments
- All the tech you need (laptop and accessories)
- Opportunity to join the hottest fintech in Europe, growing fast and backed by a world class team
- Real development opportunities: you grow as we grow
- Provide friendly, efficient, and accurate support to customers through chat and email
- Troubleshoot product questions, account issues, payments, and general inquiries
- Follow internal procedures to ensure compliance, safety, and customer protection
- Work in rotating shifts, including occasional weekends, to support our European customer base
- Represent the voice of the customer internally, helping shape future improvements
- Excellent written and spoken English
- Strong communication skills
- Attention to detail and a problem solving mindset
- Comfortable working in rotational shifts (including some weekends and evenings)
- Curious, motivated, and eager to learn about fintech, payments, and crypto
- Previous experience in customer support is a plus
- Eligibility to work as a Freelancer (12 month services contract)
- Above market compensation
- Telework allowance for remote assignments
- All the tech you need (laptop and accessories)
- Opportunity to join the hottest fintech in Europe, growing fast and backed by a world class team
- Real development opportunities: you grow as we grow
Listed in: Cryptocurrency Jobs, Remote Web3 Jobs, Web3 Crypto Jobs, Compliance Crypto Jobs, Contract Web3 Jobs, Finance Web3 Jobs, Customer Support Web3 Jobs, Full Time Web3 Jobs.
Customer Support Specialist at Deblock: FAQ
Is the Customer Support Specialist role at Deblock remote?
Yes — Deblock is hiring this Customer Support Specialist as a remote role, with a preference for candidates in Chennai, Tamil Nadu, India. You can apply from anywhere unless the listing specifies a region.
What skills are required for the Customer Support Specialist role at Deblock?
This Customer Support Specialist role is associated with the following skills and technologies:
- Remote
- Web3
- Compliance
- Contract
- Finance
- Customer Support
Read the full job description above for the complete list of requirements.
Is the Customer Support Specialist role at Deblock full-time or contract?
Deblock is hiring this Customer Support Specialist as a full time position.
How do I apply for the Customer Support Specialist role at Deblock?
You can apply for the Customer Support Specialist role at Deblock directly on this page using the Apply button. Remote candidates are welcome. Applications submitted through CryptoJobsList reach the employer directly.