As an IT Desktop Support Technician, you will provide technical support services, including support for desktops, laptops, and file/print servers. You will be a cross-department resource with advanced technical expertise and exceptional customer service management skills. You will work with advanced issues in Windows, OSX, and desktop support.The IT Desktop Support Technician will also function as the face to the end-user on an everyday basis and will be called upon to take ownership of end user needs and services. Troubleshooting, diagnosing, and resolving IT support issues both onsite and remote are key responsibilities for this role.
Responsibilities
- Provide hardware, software, and network support for a blended macOS and Windows operating environment
- Monitor corporate central ticketing system to ensure timely response and resolution of tech support issues within defined SLA in the IT Support framework
- Install, make changes, and diagnose computer software and hardware
- Provision and manage access for all end-user IT applications
- Handle basic administration of O365, Google Workspace, and other SaaS Platforms
- Participate in IT projects and work collaboratively with cross-functional teams
- Document internal procedures, recommend new solutions and ensure our processes are always improving
- Stay current with new and emerging technologies and paradigms
- Any other tasks that may be assigned to help the company meet its goals
Requirements
- 3+ years of experience supporting end-user IT applications
- Experience with AzureAD or Okta required
- Experience with MDM to manage computers and mobile devices
- Understanding of how to administer OAuth, SAML and SCIM
- Working knowledge of Google Workspace, Office 365, Okta, Slack, Zoom, and other SaaS applications a plus
- Familiarity with the command line and administrative functions of Macs and Windows devices
- Basic network administration and troubleshooting experience
- Understands and adheres to policies, procedures, regulations and laws for the department and the organization
Listed in: Web3 Jobs, Remote Web3 Jobs, Legal Web3 Jobs, Compliance Web3 Jobs, DeFi Web3 Jobs, Full Time Web3 Jobs.
IT Desktop Support Technician at Pantera Capital: FAQ
Where is the IT Desktop Support Technician role at Pantera Capital based?
The IT Desktop Support Technician role at Pantera Capital is based in New York City, New York. Check the job description for any remote or hybrid options.
What skills are required for the IT Desktop Support Technician role at Pantera Capital?
This IT Desktop Support Technician role is associated with the following skills and technologies:
- Remote
- Legal
- Compliance
- DeFi
- Full Time
Read the full job description above for the complete list of requirements.
Is the IT Desktop Support Technician role at Pantera Capital full-time or contract?
Pantera Capital is hiring this IT Desktop Support Technician as a full time position.
How do I apply for the IT Desktop Support Technician role at Pantera Capital?
You can apply for the IT Desktop Support Technician role at Pantera Capital directly on this page using the Apply button. New York City, New York candidates are welcome. Applications submitted through CryptoJobsList reach the employer directly.