IT Support Analyst

Shakepay logoShakepay

Jun 18

Join our small, fiery team on a mission to usher in the Bitcoin Golden Age.

About Shakepay

Shakepay is reimagining financial services to give every Canadian their fair shake, by making it bitcoin-friendly, secure, and rewarding. When Shakepay launched in 2015, it quickly became one of Canada’s fastest-growing financial institutions. Backed by top venture funds having raised $44M+ and trusted by over one million Canadians and counting. People who choose careers at Shakepay are helping shape a future of financial freedom, opportunity, and prosperity for all Canadians.

IT Support Analyst

Welcome to the crypto world where money is data and therefore data breaches could kill a startup. Have a look at the blockchain graveyard: https://magoo.github.io/Blockchain-Graveyard/.

The tl;dr of your role is having Shakepay never show up there.

This role is on the Security team, which is responsible for ensuring secure provisioning, procurement, and business continuity across all of Shakepay SaaS applications. This role is hybrid with in-office responsibilities and will be the face of IT in our Montreal office. You will report to the Head of Security.

You will

  • Empower a culture of safety, security, and compliance in all aspects of IT Operations
  • Own technology and assist in-office hardware setup and troubleshooting
  • Support an IT HelpDesk capability and empower Shakers to file help tickets (e.g. account lockouts, password resets, software troubleshooting, etc.)
  • Support our access request process via SAML/SSO configurations and integrations
  • Assist and document IT processes, such as employee onboarding, offboarding and access requests
  • Maintain inventories, provision, and image company-managed user devices (e.g. laptops, etc.)
  • Support company-wide access control measures to minimize data exposure risks (e.g. VPNs, secured WAPs and other networking components at physical offices, etc.)

Must have

  • 2+ years experience with Google Workspace and Apple products 
  • Customer service experience both asynchronous (such as Slack) and synchronous (in-person)
  • Experience working with ticketing systems (e.g. Jira, Zendesk, etc.)
  • Strong documentation skills for self-service support
  • Have great communication skills for friendly end user support
  • Proficiency with troubleshooting level 1 support items (e.g. email, software, hardware, etc.) 

Nice to have

  • Experience with onsite IT help desk
  • Experience with JAMF and other EDR/MDM solutions
  • Knowledge of the technology behind bitcoin

Why join? 

  • Be part of a groundbreaking journey: you'll live on the frontier of financial innovation. Bitcoin is rewriting the rules, and Shakepay is at the forefront.
  • Impact and scale: with only 2% of Canadians on Shakepay, the potential for growth is massive. You can help us bring Shakepay and bitcoin to all Canadians.
  • Rewarding benefits: we offer competitive compensation (every shaker owns stock options), benefits (health, dental, paramedical, disability, etc), and generous vacation time.
  • Embrace continuous learning: ambitious individuals with an insatiable thirst for knowledge will feel at home. Working at Shakepay means you'll be working in an environment that encourages constant growth and development.
  • Get paid in bitcoin: choose to take a percentage of your salary in the hardest, soundest money the world has ever known.
  • Work remote: work from anywhere in Canada. If you're in Montreal or Toronto, you can also work from our offices.

We understand that potential can be just as valuable as experience. If you're eager to learn, grow, and contribute to the mission but worry that you may not have the “right” experience, we still want you to apply. We encourage applications from everyone, regardless of background and life experience. We’re firm believers that a little bit of slope makes up for a lot of y-intercept.

Fluency in English is required due to the percentage of English-speaking customers and the nature of our platform, which is available to all Canadians.

Listed in: Cryptocurrency Jobs, Web3 Crypto Jobs, Remote Crypto Jobs, Analyst Web3 Jobs, Operations Crypto Jobs, Security Web3 Jobs, Compliance Crypto Jobs, Data Web3 Jobs, Startup Web3 Jobs, Bitcoin Web3 Jobs, Full Time Crypto Jobs.

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17 applications