Operations Analyst

Join our small, fiery team on a mission to usher in the Bitcoin Golden Age.

About Shakepay

Shakepay is reimagining financial services to give every Canadian their fair shake, by making it bitcoin-friendly, secure, and rewarding. When Shakepay launched in 2015, it quickly became one of Canada’s fastest-growing financial institutions. Backed by top venture funds having raised $44M+ and trusted by over one million Canadians and counting. People who choose careers at Shakepay are helping shape a future of financial freedom, opportunity, and prosperity for all Canadians.

Operations Analyst

Are you passionate about precision and find satisfaction in tackling tasks with finesse? The role is more than just reviewing transactions, it’s about creating a seamless experience for our customers. You have a detail oriented mindset, you thrive in ensuring accuracy and consistency, turning routine tasks into a symphony of efficiency. If this sounds like you, the Money Movement team is looking for you.

You Will:

• Approve and reject transactions like disputes, wires, e-transfers and any other type of transactions. 
• Execute various types of actions to ensure the proper flow of any crypto transaction. 
• Be the first responder for any transactional inquiry that may come from vendors, banks or internal teams. 
• Investigate accounts to identify fraudulent activity, merchants, payers and other fraud vectors.
• Help maintain fraud detection strategies and business rules that balance fraud loss and customer experience.
• Handle intra team communications to address and resolve incidents.
• Prepare reports for regulators and other compliance stakeholders.
• Contribute to root cause analysis to identify opportunities to improve operational processes.
• Contribute to the development of internal policies related to our money movement products.
• Train and keep others in the loop to ensure knowledge sharing and the implementation of best practices across teams. 

Must have

• 2+ years of experience at a financial institution.
• Basic knowledge of excel or sheet (basic formulas and filters).
• Basic crypto knowledge.
• Bilingual.

Nice to have

• Medium-high knowledge of excel or sheet (formulas, pivot tables, LOOKUP).

Openings:

• Monday-Friday 10-6 EST
• Wednesday-Sunday 10-6 EST

Why join? 

• Be part of a groundbreaking journey: you'll live on the frontier of financial innovation. Bitcoin is rewriting the rules, and Shakepay is at the forefront.
• Impact and scale: with only 2% of Canadians on Shakepay, the potential for growth is massive. You can help us bring Shakepay and bitcoin to all Canadians.
• Rewarding benefits: we offer competitive compensation (every shaker owns stock options), benefits (health, dental, paramedical, disability, etc), and generous vacation time.
• Embrace continuous learning: ambitious individuals with an insatiable thirst for knowledge will feel at home. Working at Shakepay means you'll be working in an environment that encourages constant growth and development.
• Get paid in bitcoin: choose to take a percentage of your salary in the hardest, soundest money the world has ever known.
• Work remote: work from anywhere in Canada. If you're in Montreal or Toronto, you can also work from our offices.

We understand that potential can be just as valuable as experience. If you're eager to learn, grow, and contribute to the mission but worry that you may not have the “right” experience, we still want you to apply. We encourage applications from everyone, regardless of background and life experience. We’re firm believers that a little bit of slope makes up for a lot of y-intercept.

Please note that while all of our roles are remote, we are a Canadian company and will not be sponsoring visas for this position. You must be eligible to work in Canada to be selected.

Fluency in English is required due to the percentage of English-speaking customers and the nature of our platform, which is available to all Canadians.

Listed in: Cryptocurrency Jobs, Remote Web3 Jobs, Web3 Web3 Jobs, Analyst Crypto Jobs, Operations Web3 Jobs, Compliance Crypto Jobs, Full Time Crypto Jobs.