Senior IT Support Engineer

About Us

BitMEX stands as a globally leading exchange for crypto derivatives, offering traders a professional-grade trading platform. Since its inception in 2014, BitMEX has maintained an impeccable security record with “no coin lost, ever!”.

Our platform caters to cryptocurrency derivatives traders by providing low latency, deep liquidity, and maximum availability. Currently, BitMEX offers more than 100 derivatives contracts, 11 pairs for spot trading, and an easy covert function between 30 different cryptocurrencies.

In 2015, BitMEX revolutionised the market by inventing the Perpetual Swap, which has since become the most widely traded crypto product. Demonstrating a commitment to transparency, since 2021, BitMEX has been among the first exchanges to regularly publish its on-chain Proof of Reserves and Proof of Liabilities, ensuring that the funds available exceed the total client balances."

For more information on BitMEX, company initiatives, product listings, launches and competitions, please visit the BitMEX Blog or www.bitmex.com, and follow our Discord, Telegram and Twitter.

Overview

We are seeking a Senior IT Support Engineer with a bias for action mindset. As a member of the corporate IT team, you will be responsible for providing technical support and troubleshooting for a variety of software and hardware issues. You will work with internal and external stakeholders to resolve IT incidents and service requests.

Responsibilities

• Install, configure, maintain and support computers, printers and other IT equipment for our Singapore office
• Research, test, deploy and support new technologies and software applications 
• Document, track and resolve all support requests and incidents in a timely manner
• Assist in developing technical documentation, knowledge base articles and training materials
• Liaise with third party vendors for software/hardware maintenance and support
• Maintain functionality of critical SaaS applications - such as Jira, Slack, Confluence or Google Workspace, through performing low to medium complexity updates, configuration changes, and user management
• Assist with the automation of the employee technical lifecycle management in our IAM solution
• Administer user accounts and policy in various systems to enforce adherence to various security requirements
• Support audits of SaaS applications to meet compliance requirements

Requirements

• Bachelor's degree in Computer Science, Information Technology or related field, or equivalent work experience
• 8+ years of experience in technical support, desktop support or help desk role
• Experience using JAMF for macOS and iOS device management
• Experience implementing and administering Okta for user authentication and single sign-on
• Experience in programming and infra-automation tools - Terraform, Ansible, Java, python, etc.
• Familiarity with common applications like Office 365 and familiarity with mobile device management
• Strong communication, problem solving and customer service skills

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