Senior Product Manager (Chatbot)

Binance logoBinance

May 28

Founded by Changpeng Zhao (CZ) in 2017, Binance is currently the largest cryptocurrency exchange in terms of daily volume. Binance is the core global exchange. However, Binance operates separate exchanges in some countries such as the US, UK, Singapore, and Turkey due to regulatory reasons.

Since Binance has global operations, the exchange does a lot of hiring on a regular basis. Being a market leader, Binance Jobs also come with significant perks. Most of the jobs are remote, with flexible working hours. Binance also offers health insurance, the option to be paid in crypto, and programs to develop your skills.

If you're looking for Binance US Jobs, a wide range of them are also available most of the time. On average, the Binance Interview process lasts 2-4 weeks with 4 steps: Application Review, Interview, Offer, and finally Onboarding.

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Responsibilities

    • Responsible for the overall planning, design, delivery and promotion of CS bot management platform(knowledge base, chat flow, ticket center, etc.)
    • Use big data and AI to improve the working efficiency of CS operations including corpus training, SOP design, assistant reply and case summary, etc.
    • Collaborate closely with cross-functional teams including engineering, UI/UX design, and CS operations team to achieve product objectives.
    • Review CS bot KPI and user cases regularly and find valuable insights to guide product improvements.

Requirements

    • Bachelor degree or above.
    • Must have product design experience in CS bot.
    • Have a good communication skills with multiple stakeholders.
    • Process strong data analysis and user insight skills
    • Excellent problem solving and analytical skills
Working at Binance• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless• Tackle fast-paced, challenging and unique projects• Work in a truly global organization, with international teams and a flat organizational structure• Competitive salary and benefits• Flexible working hours, remote-first, and casual work attireLearn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth. Apply today to be a part of the Web3 revolution! Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

Listed in: Crypto Jobs, Web3 Crypto Jobs, Remote Web3 Jobs, Product Manager Web3 Jobs, Operations Crypto Jobs, Engineering Web3 Jobs, UI/UX Web3 Jobs, Exchange Crypto Jobs, Senior Crypto Jobs, Manager Web3 Jobs, Data Web3 Jobs, AI Web3 Jobs, Full Time Crypto Jobs.

Let employer know that you found this job on CryptoJobsList. This helps us get more companies to post web3 jobs here!

4 applications