Web3 Marketing Jobs in Portland, United States
















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| Ledger | 📍 Portland, United States | RemoteNon TechMarketingLegal | ||||

Customer Success Specialist (Portland USA)
at Ledger
Jun 05, 2023
Your mission
- Ensure customer satisfaction & reply to day-to-day customer requests.
- Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution.
- Identify recurring support trends and product performance issues, providing timely feedback to our product team.
- Work to eliminate common support inquiries by suggesting improvements to our knowledgebase articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible.
- Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products.
- Communicate clearly and work effectively with other teams and departments, such as our R&D, Legal, and Marketing teams.
- Participate in external events around the world.
- Always be learning - about both crypto and also Ledger’s products. A week in crypto is a lifetime in other industries, and you’ll need to stay on the cutting edge.
What we’re looking for
- Previous experience in customer support or in a customer-facing role.
- Must have a “Customer First” attitude.
- Strong interest for cryptocurrencies and/or blockchain environments is a must.
- Outstanding written and verbal skills in English, fluency in Spanish is a plus.
- Ability to learn about hardware & software products and to analyse technical and/or factual data.
- Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel PPT
- Proficiency in Zendesk or Sprinklr (Customer Experience Management Platforms) is a plus.
What’s in it for you?
- Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow.Â
- Flexibility: A hybrid work policy. Early birds and late risers are equally welcome. No night shifts. Traditional and alternative weekend work days are available.
- Remote policy: First 4 weeks 100% onsite for a stronger onboarding experience, then hybrid setup onsite / remote will be possible (with a minimum of 2 days per week in our Portland office).
- Social: Annual company outing for Ledgerdary Days, plus frequent social events, snacks and drinks.
- High tech: Access to high performance office equipment and gadgets, including Apple products.Â
- Discounts: Employee discount on all our products.
Interested so far? Here's how the hiring process will look like:
- Talent Acquisition Screening (30-45 minutes).
- Case-study - around crypto and customer support (you'll have up to 3 days to complete it).
- Interview with our North America Head of Customer Success (45 minutes).
- Final interview with one Team Lead from the team (30 minutes).


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At P2P.org, we recognize the importance of connecting talented individuals with exciting opportunities in the dynamic and ever-evolving world of cryptocurrency and blockchain. As a company at the forefront of the blockchain and crypto revolution, we know the importance of connecting with top talent in the industry. That's why we consider CryptoJobsList to be an invaluable resource for finding and attracting the best and brightest minds in this field. It has proven to be a valuable and effective tool in our hiring efforts and we are grateful for the opportunities it has presented us.


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Head of People OperationsStatus
What made CJL stand out from other options? The availability oftalent that was really passionate about working in the crypto space. We received 150+ applications, interviewed 10 and hired the one from CryptoJobsList.


Co-Founderi10x
CryptoJobsList made it incredibly easy for us to find the right Co-Founder & CTO — great talent, smooth process, and impressive results.


Head of GTMMimic Protocol
Crypto Jobs List made the hiring process much easier and delivered a lot of quality candidates to choose from. We ended up hiring one of them, so definitely a good result!


Chief of Staff & SVP SalesTheStreet / Roundtable
CryptoJobsList has been great! About to hire 1 new rep and considering countless others as well.


Co-Founder and COOMultiverse
The application quantity is much more than anticipated! We also found several attractive candidates. The salary, location, and skill set range is very broad, making finding the right person for the job pretty easy. It’s not the first time we post an open position here, and that won’t be the last.


Co-Founder and COOStickies
We hired our Head of Social through CryptoJobsList and received an impressive talent pool of over 80 passionate individuals interested in working in the crypto space. After interviewing 10 candidates, we found the perfect fit for our team. The platform was easy to use, and the team was incredibly responsive and helpful throughout the hiring process. As a consumer web3 startup, we highly recommend CryptoJobsList for any company looking to hire top talent in the crypto industry.


Co-Founder, Head of Product & OpsID8R
We've had a first round of interviews with 5+ applicants from CryptoJobsList and, like last time, it has been our best source of leads. We are still in the process of doing a second round of interviews and anticipate closing the role in the next week or two.


HR DirectorP2P.org
At P2P.org, we recognize the importance of connecting talented individuals with exciting opportunities in the dynamic and ever-evolving world of cryptocurrency and blockchain. As a company at the forefront of the blockchain and crypto revolution, we know the importance of connecting with top talent in the industry. That's why we consider CryptoJobsList to be an invaluable resource for finding and attracting the best and brightest minds in this field. It has proven to be a valuable and effective tool in our hiring efforts and we are grateful for the opportunities it has presented us.


Co-Founder & CEOWalletChat
We have already made several hires via CryptoJobsList. So far, we are happy with each one of them. CJL offers an easy to use platform and the candidates we receive are generally well versed with and a good fit for the web3 space — which is a challenge when hiring via traditional platforms. On top of this, the team has been super responsive whenever we've tried reaching out and we feel like we are talking to a friend. Excited to keep seeing CJL grow together with us, as we deliver the future of wallet-to-wallet messaging!


Founder & COOAavegotchi | Pixelcraft Studios
We've got a really strong looking shortlist and will be having calls all through this week with those. I'm quite pleased with the results!


Chief of StaffUMA Project
We recently switched to using CryptoJobsList as our primary crypto job board provider, and I have been pretty impressed thus far with the talent coming through. The latest feature of having a dashboard is a game changer, so thank you!


Co-founderFloating Point Group
Kevin here, founder of Floating Point Group. I just wanted to say that you guys are killing it. Some of our best applicants are coming from your site. Very happy with what we’re seeing so far!

Co-founder & HostEpicenter Podcast
I'd recommend using CryptoJobsList if you're looking to hire someone in crypto, they cater to a number of different skill sets including marketing and community sales and business development traders and of course, developers and engineers. We hired our CMO here!

Head of People OperationsStatus
What made CJL stand out from other options? The availability oftalent that was really passionate about working in the crypto space. We received 150+ applications, interviewed 10 and hired the one from CryptoJobsList.


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We received over a dozen high-quality job applications in less than a week to this post. It has been very effective and would highly recommend. Service is excellent, UX simple. Thanks CryptoJobsList!


General ManagerMeld Gold
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Communications LeadKleros
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Cofounder & COOFleek
We've gotten great leads for developers from CryptoJobsList. I'm definitely a continuous user going forward!

Founder & CEODataStreamX
The quality of the candidates are by far more relevant and experienced than on other boards. They are in the crypto space and have the past experience to hit the ground running.


Co-founder & COOAID Technology
Each time their services have been nothing short of exceptional. The platform has consistently provided us with a large pool of qualified candidates for various roles within our company. The user-friendly interface and the efficient recruitment process has made it easy for us to fill positions quickly and effectively. We are grateful for the help and support provided by CJL and highly recommend their services to anyone looking to fill roles in the crypto industry.

Marketing & Communications DirectorAdel
We posted on CryptoJobsList looking for marketing help with community engagement, digital marketing and social media and found two highly qualified candidates within days! We interviewed and hired them within three weeks.


Project LeadTHORChain
We received over a dozen high-quality job applications in less than a week to this post. It has been very effective and would highly recommend. Service is excellent, UX simple. Thanks CryptoJobsList!


General ManagerMeld Gold
Great experience. We have had excellent candidates via Raman and the CryptoJobsList platform. Will definitely use again as we build out other components of the team!

Communications LeadKleros
CryptoJobsList drives more qualified leads than AngelList!


Cofounder & COOFleek
We've gotten great leads for developers from CryptoJobsList. I'm definitely a continuous user going forward!

Founder & CEODataStreamX
The quality of the candidates are by far more relevant and experienced than on other boards. They are in the crypto space and have the past experience to hit the ground running.


Co-founder & COOAID Technology
Each time their services have been nothing short of exceptional. The platform has consistently provided us with a large pool of qualified candidates for various roles within our company. The user-friendly interface and the efficient recruitment process has made it easy for us to fill positions quickly and effectively. We are grateful for the help and support provided by CJL and highly recommend their services to anyone looking to fill roles in the crypto industry.

Marketing & Communications DirectorAdel
We posted on CryptoJobsList looking for marketing help with community engagement, digital marketing and social media and found two highly qualified candidates within days! We interviewed and hired them within three weeks.