Web3 Operations Jobs in Malaysia

We are looking for a highly skilled and detail-oriented KYC analyst to join our Client Management team at Hex Trust. The KYC Analyst will act like an interface between clients and key internal stakeholders for new business onboardings and existing clients’ reviews. As a dedicated point of contact, the team is responsible for smooth onboarding/review of clients by identifying KYC requirements, collecting and validating documents, as well as front to end monitoring of the process including coordination with Compliance, Legal, Operations, and Finance teams. 

This role requires a good understanding of KYC regulations and practices in the financial services/crypto industry. You will need to be detail-oriented, be able to multitask, and have excellent communication skills. 

Duties & Responsibilities

• Responsible to perform initial client due diligence based on established procedures prior to the Compliance’s team final review
• Ensure all provided KYC documentation meet regulatory requirements and internal policies 
• Perform necessary translations of client-provided documentation into English for internal review and compliance purposes.
• Stay informed about relevant regulatory developments in crypto space and industry best practices to ensure ongoing compliance
• Partner with Sales team to understand the purpose of clients’ onboarding and confirm it is documented properly
• Serve as the main point of contact for clients by addressing and resolving their onboarding/KYC issues in line with our internal policies, regulatory requirements, and market practice
• Communicate effectively with Chinese-speaking clients in Chinese to facilitate a smooth onboarding and review process.
• Partner with Sales and internal key stakeholders to manage the priority of all onboarding requests based on their urgency/profitability
• Ensure the onboarding/review experience is smooth by keeping track of progress and identifying potential blockers ahead of time.
• Escalate recurring issues related to the onboarding/review process and work with senior management to resolve them
• Identify gaps in policies and processes and work with senior management to improve them
• Create and report on metrics related to onboarding/review pipeline and timelines to completion

• Bachelor's degree in finance, economics, or a related field
• Minimum 2 years of experience in KYC/AML in the financial services industry, preferably experience in cryptocurrency and serving Chinese-spoken clients
• Strong understanding of KYC regulations and AML/CFT frameworks 
• Excellent eye for details
• Excellent spoken and written Chinese and English; other languages a plus
• Ability to adapt quickly to challenging situations and find innovative solutions
• Effective communication and interpersonal skills, with the ability to collaborate with internal and external stakeholders
• Ability to work independently and manage multiple projects simultaneously
• Proficient in the use of Google products

As one of the leading Web3 innovators, Hex Trust offers a front-row seat in the ever-changing blockchain & crypto industry. We genuinely believe that people are our greatest asset, and invest heavily so they’re best prepared to support our mission to unlock ownership in decentralized markets! You will be joining a company that is always committed to creating a supportive & inclusive environment that promotes personal and professional growth that furthers your success and drives innovation, collaboration, and passion in the blockchain space. At Hex Trust, we are proud of our H.E.X. culture:

• Heart
• Empowerment
• Xcellence

Join us at Hex Trust and you can look forward to working with blockchain professionals to build the decentralized future.

Hex Trust is an equal-opportunity employer devoted to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

• Bachelor's degree in finance, economics, or a related field
• Minimum 2 years of experience in KYC/AML in the financial services industry, preferably experience in cryptocurrency and serving Chinese-spoken clients
• Strong understanding of KYC regulations and AML/CFT frameworks 
• Excellent eye for details
• Excellent spoken and written Chinese and English; other languages a plus
• Ability to adapt quickly to challenging situations and find innovative solutions
• Effective communication and interpersonal skills, with the ability to collaborate with internal and external stakeholders
• Ability to work independently and manage multiple projects simultaneously
• Proficient in the use of Google products

As one of the leading Web3 innovators, Hex Trust offers a front-row seat in the ever-changing blockchain & crypto industry. We genuinely believe that people are our greatest asset, and invest heavily so they’re best prepared to support our mission to unlock ownership in decentralized markets! You will be joining a company that is always committed to creating a supportive & inclusive environment that promotes personal and professional growth that furthers your success and drives innovation, collaboration, and passion in the blockchain space. At Hex Trust, we are proud of our H.E.X. culture:

• Heart
• Empowerment
• Xcellence

Join us at Hex Trust and you can look forward to working with blockchain professionals to build the decentralized future.

Hex Trust is an equal-opportunity employer devoted to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.