Web3 Operations Jobs in New York, United States

The Chase Digital Assets and Blockchain Solutions team is responsible for delivering next generation banking solutions to Chase customers. Since the organization is new, you will have a chance to help shape the vision, execute the strategy and wear many hats. The team has three primary functions, 1) working with the lines of business on digital asset strategy, 2) building connections to the external ecosystem of startups and established companies in the crypto ecosystem, and 3) executing on new products via internal builds, partnerships and acquisitions to support the strategy.

As an Executive Director on the Chase Digital Assets team, you will own wallet infrastructure end-to-end and serve as the senior accountable leader for building and operating a secure, resilient wallet platform. You will set the vision, drive the roadmap, and lead cross-functional execution across Engineering, Information Security, Operations, Risk, Compliance and Legal. You bring deep domain expertise in wallet and signing controls, production operations, and institutional-grade risk management.

Job responsibilities

• Own the wallet infrastructure strategy, multi-year roadmap, and delivery across multiple teams and stakeholders
• Deliver core wallet capabilities: wallet/address lifecycle management, allowlisting/whitelisting, transaction build/sign/broadcast, confirmations/finality handling, and exception management
• Define signing governance and control requirements (policy-based approvals, segregation of duties, privileged access controls, audit logging)
• Lead key management requirements and integrations (e.g., HSM/KMS/MPC where applicable), including recovery and operational procedures
• Set and enforce platform non-functional standards (SLOs, monitoring/alerting, incident response, runbooks, DR/BCP, resiliency testing)
• Partner with control functions to ensure controls-by-design, testing evidence, and regulatory/audit readiness
• Own vendor/provider strategy where relevant (build vs. buy assessments, due diligence inputs, SLAs, security requirements, ongoing performance management)
• Provide executive-level communication on progress, dependencies, risks, and decision points; mentor and develop product/platform talent

Required qualifications, capabilities and skills

• 10+ years of senior platform/product leadership experience in a bank, fintech, exchange, custodian, or similar regulated/critical infrastructure environment
• Required: experience building and operating digital asset wallet infrastructure at a bank or fintech
• Deep expertise in wallet infrastructure and security controls (key management, signing policies, access controls, auditability, resiliency/DR)
• Demonstrated ability to lead complex cross-functional delivery with senior stakeholders across Technology, InfoSec, Operations, Risk, Compliance and Legal
• Strong execution and prioritization skills with a track record of delivering production platforms
• Exceptional written and oral communication skills and ability to influence at executive levels
• Strong proficiency in Microsoft Office Word, PowerPoint, and Excel

Preferred qualifications, capabilities and skills

• Experience with institutional custody operating models (including omnibus/sub-ledger integration and reconciliation)
• Experience with vendor platforms for custody/wallets, node infrastructure, blockchain analytics, or transaction monitoring tooling
• Background in engineering leadership, SRE, security engineering, or large-scale transaction platforms (payments/settlement)

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.