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<h3>Building the Future of Open Finance</h3>Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.Before you apply, we encourage you to explore our <a href="https://www.kraken.com/culture" rel="noopener noreferrer nofollow ugc" target="_blank">culture page</a> to understand what drives us and how we work.<h3>The team</h3>Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.You will be responsible for overseeing the daily operations, ensuring operational efficiency, and managing the strategic implementation of Kraken’s European E-money Institution (“EMI’) goals. This role plays a critical role in ensuring compliance with the E-money and Payment Services Regulations, and works closely with other senior executives to achieve Kraken EMI’s objectives.The ideal candidate should have experience working in an EMI or Payments Services Regulations (“PSRs” business, with a deep understanding of global business operating models and crypto exchanges.This role is based in Ireland and is subject to approval by the Central Bank of Ireland as PCF-42 (COO).<h3>The opportunity</h3><ul><li>Operational Management:<ul><li>Oversee the daily operations of the EMI, ensuring all processes run smoothly and efficiently</li><li>Develop and implement operational strategies to support Kraken’s EMI growth and scalability</li><li>Identify areas for process improvement and implement changes to increase efficiency and effectiveness</li><li>Oversee all outsourcing to Kraken group service providers</li></ul></li><li>Regulatory Compliance:<ul><li>Ensure that Kraken EMI operations comply with all EMI/PSR requirements and other relevant regulatory frameworks</li><li>Establish and maintain robust internal controls to ensure regulatory compliance and operational integrity</li><li>Collaborate with the regional compliance officer to prepare for regulatory audits, and to ensure accurate reporting</li></ul></li><li>Risk Management:<ul><li>Identify, assess, and manage operational risks</li><li>Develop and implement strategies to mitigate operational risks, ensuring business continuity</li><li>Oversee crisis and incident management plans and procedures, ensuring that Kraken EMI is prepared for potential disruptions</li></ul></li><li>Outsourcing Oversight<ul><li>Act as PIL's nominated senior executive accountable for outsourcing, in line with the CBI Cross-Industry Guidance on Outsourcing, including oversight of Payward Inc. (PINC) as PIL's material outsourced service provider;</li><li>Oversee ongoing monitoring and performance management of outsourced service providers, including PINC, against agreed service levels and risk indicators;</li><li>Ensure outsourcing arrangements comply with applicable CBI outsourcing requirements and, where relevant, DORA ICT third-party risk management requirements;</li><li>Act as the primary point of contact for outsourcing-related regulatory queries, including notifying the CBI of new or materially changed outsourcing arrangements as required;</li><li>Report on outsourcing risk, concentration, and performance to the CEO, Board, and relevant risk/outsourcing committees.</li></ul></li><li>Fraud Oversight<ul><li>Have overall responsibility for the Fraud function running through PIL, including fraud prevention, detection, and case management outcomes;</li><li>Oversee the outsourced Fraud Operations service provided by Payward Inc. (PINC) as PIL's material outsourced service provider, monitoring performance against agreed SLAs/KPIs;</li><li>Ensure Fraud risk appetite, controls, and management information align with PIL's Risk Appetite Statement (RAS) and applicable CBI outsourcing/operational resilience requirements;</li><li>Escalate material fraud incidents, thematic trends, and control gaps to the CEO, Board, and relevant risk committees on a timely basis.</li></ul></li><li>Technology & Security:<ul><li>Oversee Kraken EMI’s technology infrastructure to ensure it meets operational needs and regulatory requirements</li><li>Work with technology leadership to ensure the security of Kraken EMIS’s data and systems</li><li>Promote technological innovation to enhance Kraken EMI’s operations and user experience</li></ul></li><li>Customer Experience:<ul><li>Ensure that Kraken EMI provides excellent, secure customer service and support</li><li>Implement mechanisms to gather and act on customer feedback to improve service delivery</li><li>Oversee processes for resolving customer complaints and disputes effectively</li><li>Ensure that the EMI has operational processes in place that ensure compliance with Consumer Protection Code 2025</li></ul></li><li>Strategic Planning:<ul><li>Support the General Manager, E-money and Payments Operations in developing and implementing the EMI’s strategic initiatives</li><li>Set operational goals that align with EMI and Kraken overall strategy</li><li>Monitor progress towards achieving strategic goals and make adjustments as needed</li></ul></li><li>Stakeholder Engagement:<ul><li>Collaborate with other senior executives to ensure cohesive and aligned operations;</li><li>Build and maintain relationships with key internal and external stakeholders.</li></ul></li><li>Executive Director Responsibilities (PCF-1) The Executive Director position is the business representative on the board of directors. This individual is part of the executive management team. The role of the Executive Director is to:<ul><li>Propose strategies to the board;</li><li>Execute the agreed strategies to the highest possible standards;</li><li>Have knowledge and understanding of the material activities of the business;</li><li>Have knowledge and understanding of the risks of the business;</li><li>Have relevant skills, experience, and knowledge such as accounting, auditing, and risk management.</li></ul></li></ul><h3>What you bring</h3><ul><li>Eligible to work in Ireland, or be willing to relocate to Ireland</li><li>Extensive experience (15+ years) in operational leadership roles, preferably in the financial services or crypto-asset industry</li><li>Strong understanding EMI, PSRs and wider European Regulatory Frameworks</li><li>Strong leadership, strategic thinking, financial acumen, and excellent communication skills</li><li>Leadership & Management Skills:<ul><li>Commitment to high ethical standards and transparency</li><li>Ability to analyze complex operational issues and develop effective solutions</li><li>Flexibility to adapt to a rapidly changing regulatory and market environment</li><li>Dedication to providing a superior customer experience</li></ul></li><li>Qualifications & Certifications:<ul><li>Bachelor’s degree in Business Administration, Finance, Operations Management, or a related field; advanced degree preferred</li><li>Relevant professional certifications in finance, compliance, or operations management are desirable</li></ul></li></ul>Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.<h3>Our commitment</h3>Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.Stay connected<a href="https://twitter.com/krakenfx" rel="noopener noreferrer nofollow ugc" target="_blank">Follow us on Twitter</a><a href="https://blog.kraken.com/#:~:text=Enter%20your%20email%20address" rel="noopener noreferrer nofollow ugc" target="_blank">Learn on the Kraken Blog</a><a href="https://www.linkedin.com/company/kraken-exchange/" rel="noopener noreferrer nofollow ugc" target="_blank">Connect on LinkedIn</a><a href="https://www.kraken.com/legal/candidate-privacy-notice" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Privacy Notice</a>

Head of Operations (PCF-42), Payward Ireland Ltd

<h3>Building the Future of Crypto </h3>Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.What makes us different?Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.Before you apply, please read the <a href="https://www.kraken.com/culture" rel="noopener noreferrer nofollow ugc" target="_blank">Kraken Culture</a> page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account <a href="https://support.kraken.com/hc/en-us/articles/226090548-How-to-create-an-account-on-Kraken" rel="noopener noreferrer nofollow ugc" target="_blank">here</a>.As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to <a href="https://blog.kraken.com/crypto-education/security-at-kraken" rel="noopener noreferrer nofollow ugc" target="_blank">industry-leading security</a>, <a href="https://blog.kraken.com/category/crypto-education" rel="noopener noreferrer nofollow ugc" target="_blank">crypto education</a>, and <a href="https://blog.kraken.com/crypto-education/support-at-kraken" rel="noopener noreferrer nofollow ugc" target="_blank">world-class client support</a> through our products like <a href="https://pro.kraken.com/" rel="noopener noreferrer nofollow ugc" target="_blank">Kraken Pro</a>, <a href="https://www.kraken.com/desktop" rel="noopener noreferrer nofollow ugc" target="_blank">Desktop</a>, <a href="https://www.kraken.com/wallet" rel="noopener noreferrer nofollow ugc" target="_blank">Wallet</a>, and <a href="https://www.kraken.com/features/futures" rel="noopener noreferrer nofollow ugc" target="_blank">Kraken Futures</a>.Become a Krakenite and build the future of crypto!<h3>Proof of work</h3><h3>The Team</h3>Kraken's Global Finance team is the operational backbone of one of the world's most trusted and longest-standing crypto exchanges. The team spans accounting, FP&A, treasury, tax, and finance operations across multiple regulated entities and 70+ countries, managing the financial infrastructure that underpins everything from daily close to regulatory reporting to crypto-native asset reconciliation.As financial complexity grows with Kraken's global footprint, this role architectures and provides hands-on building to scale growth. Finance operations at a globally regulated crypto exchange managing close cycles, reconciliations, reporting, treasury monitoring, and controls validation all generate substantial manual effort tied to critical financial and regulatory obligations. Errors carry audit, SOX, security ,and regulatory consequences.<h3>The Opportunity</h3>You will serve as the primary architect and builder of the AI-native finance operating system at Kraken. This role spans two simultaneous horizons: deploying production automation now and redesigning the finance architecture for the long term. Responsibilities span five core areas:<h3>Assess and map Finance operations</h3><ul><li>Evaluate how financial work currently flows across the organization, including close, reconciliations, treasury, reporting, controls validation, and audit preparation.</li><li>Identify capability gaps, manual bottlenecks, and integration failure points across systems including NetSuite, BlackLine, Kyriba, Fireblocks, and Lukka.</li><li>Benchmark current operations against best-in-class practices and emerging AI capabilities to build the Finance automation roadmap, prioritized by operational leverage and regulatory risk.</li><li>Work directly with accounting, FP&A, treasury, and finance operations teams to translate process pain points into buildable automation requirements.</li></ul><h3>Architect the agentic finance platform</h3><ul><li>Design the long-term architecture for an AI-native finance operating system. Define how agentic systems interact with financial infrastructure, data pipelines, and control and reporting frameworks.</li><li>Evaluate Kraken's existing finance systems stack from first principles, including platforms and the interfaces and data flows between them. Identify opportunities to simplify the stack, reduce manual intervention, and define a scalable target architecture.</li><li>Build an agentic finance layer that runs alongside the existing stack today, automating workflows while defining the migration path toward a more scalable, AI-native architecture over time.</li></ul><h3>Build and deploy production finance automation</h3><ul><li>Deploy production-grade agentic workflows that automate finance operations: reconciliations, close processes, audit and reporting preparation, treasury monitoring, financial analytics, and controls validation.</li><li>Build using modern AI tooling including Claude and Anthropic APIs, Python-based orchestration, n8n or equivalent workflow engines, and MCP or similar agent coordination layers.</li><li>Integrate internal and external systems by connecting APIs, data sources, and tools into unified automated workflows that deliver real operational leverage.</li><li>Maintain human oversight where appropriate. Design for auditability and control integrity, not just efficiency.</li></ul><h3>Own AI governance for Finance</h3><ul><li>Establish guardrails that allow automation and agent behavior to operate safely in a SOX-regulated financial environment. Define which controls are maintained, which are redesigned, and how workflow scope preserves control integrity.</li><li>Build frameworks covering data classification, auditability, human-in-the-loop checkpoints, failure detection, rollback mechanisms, regulatory compliance, and audit-ready design documentation.</li><li>Classify all automation builds by risk tier before work begins. No build goes to production without a named Process Owner, documented data flows, access controls, and audit logging confirmed.</li><li>Serve as the Finance domain representative in Kraken's Automate Everything Center of Excellence, contributing to governance standards and cross-functional build alignment.</li></ul><h3>Build the foundation for AI-native Finance</h3><ul><li>Create reusable frameworks, workflow templates, and documentation so that future Finance team members can safely build on top of the platform without relying on a single specialist.</li><li>Train finance professionals on AI-assisted tools and workflows deployed in production. Drive adoption and operational independence, not just delivery.</li><li>Build metrics, dashboards, and performance frameworks to measure efficiency gains, cost reduction, risk outcomes, and ROI from automation and AI initiatives.</li><li>Provide leadership reporting on operational improvements, risk posture, and the finance platform roadmap.</li></ul><h3>Skills You Should HODL</h3>This role is designed for a technical builder and systems architect who has already deployed agentic systems in production.<ul><li>Proven track record designing, deploying, and scaling agentic AI systems in production environments used by others, not just experimentation or internal demos.</li><li>Deep understanding of LLM orchestration, multi-agent system design, and the failure modes of autonomous AI workflows in high-stakes operational environments.</li><li>Strong systems architecture capability: able to move from discovery to design to build to deployment to optimization without relying on external consultants.</li><li>Hands-on proficiency with modern AI automation tooling: Claude/Anthropic APIs, Python-based orchestration, n8n or equivalent workflow engines, MCP or similar agent coordination layers.</li><li>Strong domain knowledge of finance operations including close processes, reconciliations, treasury, financial reporting, and controls in a regulated environment.</li><li>Experience deploying automation in a SOX-regulated or equivalent compliance environment, with demonstrated understanding of which controls must be preserved and how to design automation that maintains audit integrity.</li><li>Ability to translate finance and business requirements into technical roadmaps and scalable operational solutions.</li><li>Strong communicator who can bridge finance, technical, and business teams while influencing senior stakeholders and driving cross-functional alignment.</li><li>Comfortable operating in fast-paced, ambiguous environments with a high level of ownership and bias toward execution.</li></ul><h3>Nice to Have</h3><ul><li>Experience with Finance systems stack or equivalent enterprise platforms: NetSuite, BlackLine, Kyriba, Fireblocks, or Lukka.</li><li>Background as a Head of Product or Head of Engineering at an AI-native company, AI systems architect, or founder or early engineer at an agentic infrastructure company.</li><li>Familiarity with crypto-native financial infrastructure including digital asset custody, on-chain reconciliation, and blockchain-based accounting workflows.</li><li>Experience in high-velocity or resource-constrained environments: startup, PE-backed company, or an understaffed finance team where you had to build the system yourself.</li><li>Familiarity with data privacy, information governance, or compliance systems in a financial services context.</li><li>Experience managing vendor relationships and procurement for finance technology platforms.</li></ul>Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments are designed to evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Assessment results are considered alongside other relevant information, such as experience and interviews, and are not the sole basis for any employment decision.As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know<a href="https://twitter.com/krakenfx" rel="noopener noreferrer nofollow ugc" target="_blank">Follow us on Twitter</a><a href="https://blog.kraken.com/#:~:text=Enter%20your%20email%20address" rel="noopener noreferrer nofollow ugc" target="_blank">Learn on the Kraken Blog</a><a href="https://www.linkedin.com/company/kraken-exchange/" rel="noopener noreferrer nofollow ugc" target="_blank">Connect on LinkedIn</a><a href="https://www.kraken.com/legal/candidate-privacy-notice" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Privacy Notice</a>

AI Agents Solutions Architect - Finance

<h3>Building the Future of Open Finance</h3>Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.Before you apply, we encourage you to explore our <a href="https://www.kraken.com/culture" rel="noopener noreferrer nofollow ugc" target="_blank">culture page</a> to understand what drives us and how we work.<h3>The team</h3>Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.As the General Manager, MiCAR Broker/Custodian Operations, you will be responsible for the overall strategic direction, operational management, and regulatory compliance of Kraken’s European Crypto-Asset Service Provider (CASP). This role requires a deep understanding of the crypto-asset market, regulatory frameworks, and effective leadership to ensure Kraken’s success and adherence to the Markets in Crypto-Assets Regulation (MiCAR).The ideal candidate should have experience working in a Crypto Asset Business, with a deep understanding of global business operating models and crypto trading. A strong understanding of the MiCAR and wider European regulatory frameworks is also required.This role is based in Ireland and is subject to approval by the Central Bank of Ireland as PCF-8 (CEO).<h3>The opportunity</h3><ul><li>Strategic Leadership:<ul><li>Develop and implement the Kraken CASP Broker/Custodian’s strategic vision and business plan;</li><li>Identify new business opportunities, ensuring that Kraken remains competitive in the crypto-asset market;</li><li>Foster a culture of innovation and continuous improvement;</li></ul></li><li>Operational Management:<ul><li>Oversee the day-to-day operations of the CASP Broker/Custodian, ensuring efficiency and effectiveness;</li><li>Manage the Kraken CASP Broker/Custodian senior leadership team, ensuring alignment with Kraken’s company goals and regulatory requirements;</li><li>Develop and monitor performance metrics to assess operational success;</li></ul></li><li>Regulatory Compliance:<ul><li>Ensure that the Kraken CASP Broker/Custodian complies with all aspects of MiCA</li><li>Liaise with regulatory bodies, including the Central Bank of Ireland and the European Securities and Markets Authority (ESMA)</li><li>Implement robust compliance and risk management frameworks;</li></ul></li><li>Financial Oversight:<ul><li>Oversee financial performance, budgeting, and forecasting;</li><li>Ensure financial operations comply with relevant laws and regulations;</li><li>Report to the board of directors on financial status and any strategic initiatives;</li></ul></li><li>Stakeholder Engagement:<ul><li>Maintain strong relationships and transparent communication with key internal and external stakeholders;</li><li>Represent the Kraken CASP Broker/Custodian at industry events, conferences, and in public forums;</li></ul></li><li>Risk Management:<ul><li>Identify, assess, and manage risks associated with Kraken CASP Broker/Custodian’s operations;</li><li>Develop strategies to mitigate risks and ensure business continuity;</li><li>Ensure compliance with Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) regulations;</li></ul></li><li>Corporate Governance:<ul><li>Ensure effective corporate governance practices are in place;</li><li>Work closely with the board of directors to develop and implement governance policies;</li><li>Ensure the board of directors is regularly informed about Kraken CASP Broker/Custodian’s performance and strategic direction;</li></ul></li><li>Human Resources Management:<ul><li>Attract, retain, and develop top talent to build a high-performing team;</li><li>Foster a positive and inclusive workplace culture;</li><li>Oversee executive compensation and development programs.</li></ul></li><li>Executive Director Responsibilities (PCF-1) The Executive Director position is the business representative on the board of directors. This individual is part of the executive management team. The role of the Executive Director is to:<ul><li>Propose strategies to the board;</li><li>Execute the agreed strategies to the highest possible standards;</li><li>Have knowledge and understanding of the material activities of the business;</li><li>Have knowledge and understanding of the risks of the business;</li><li>Have relevant skills, experience, and knowledge such as accounting, auditing, and risk management.</li></ul></li></ul><h3>What you bring</h3><ul><li>Eligible to work in Ireland, or be willing to relocate to Ireland;</li><li>Extensive experience (15+ years) in the financial services industry, with a focus on crypto-assets or digital currencies, with proven track record in a senior leadership role;</li><li>In-depth knowledge of the MiCA regulatory framework, crypto-asset markets, and financial regulations;</li><li>Strong leadership, strategic thinking, financial acumen, and excellent communication skills.</li><li>Leadership & Management Skills:<ul><li>Commitment to high ethical standards and transparency;</li><li>Ability to foresee market trends and drive innovation;</li><li>Comprehensive understanding of regulatory environments and compliance requirements;</li><li>Skilled in managing crises and navigating complex regulatory landscapes;</li></ul></li><li>Qualifications & Certifications:<ul><li>Advanced degree in Business Administration, Finance, Law, or a related field;</li><li>Relevant professional certifications in finance, compliance, or management are desirable.</li></ul></li></ul>Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.<h3>Our commitment</h3>Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.Stay connected<a href="https://twitter.com/krakenfx" rel="noopener noreferrer nofollow ugc" target="_blank">Follow us on Twitter</a><a href="https://blog.kraken.com/#:~:text=Enter%20your%20email%20address" rel="noopener noreferrer nofollow ugc" target="_blank">Learn on the Kraken Blog</a><a href="https://www.linkedin.com/company/kraken-exchange/" rel="noopener noreferrer nofollow ugc" target="_blank">Connect on LinkedIn</a><a href="https://www.kraken.com/legal/candidate-privacy-notice" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Privacy Notice</a>

General Manager, MiCAR Broker/Custodian Operations (PCF-8), Payward Europe Solutions Ltd

About the RoleCoinJar, a global cryptocurrency exchange, is seeking a Customer Support Representative to join our team in Ireland. You will be responsible for providing industry-leading support for our products and creating a positive experience for CoinJar customers. Prospective team members will have a customer-centric focus and strong empathy for the customer.This full-time role offers a fully remote work arrangement with occasional office visits required, maximum once a month for engagement days with the team. Schedule: 4-day work week (Saturday–Tuesday or Friday–Sunday), 08:30–17:30Salary: €35,000–€37,500 per annumRole OverviewAs a Customer Support Representative, you’ll be at the forefront of providing exceptional support for CoinJar’s innovative products, ensuring a positive experience for our diverse customer base. Reporting to the global Head of CS, and working with the Irish CEO, you will be part of a local and global team of like-minded professionals. Your customer-centric approach and strong empathy will be key in this pivotal role.
Essential<ul><li>Minimum 2 years experience supporting users of a software/FinTech platform or as a web3/crypto community manager</li><li>Proficiency in using customer support software and tools</li><li>Excellent written and verbal communication skills</li><li>Strong attention to detail and accuracy in handling customer information</li><li>Exceptional time management and organisational abilities</li><li>Robust problem-solving and troubleshooting skills</li><li>Ability to simplify complex technical concepts</li><li>Capability to thrive in a fast-paced environment with high inquiry volumes</li><li>Adaptability to learn new technologies and stay updated on industry developments</li><li>Must be authorised to work in Ireland</li><li>Must be able to work Saturday and Sunday; flexibility can be provided with changing of weekdays</li></ul>Desirable<ul><li>Basic understanding of cryptocurrency and blockchain technology</li><li>Experience using cryptocurrency exchanges or wallets</li><li>Familiarity with common cryptocurrency issues (e.g. fee sizes, transaction delays)</li><li>KYC/AML experience</li><li>Knowledge of compliance and security protocols related to cryptocurrency</li></ul><ul><li>Almost fully remote working</li><li>Technology provided for work-from-home setup (e.g. laptop, monitor, etc.)</li><li>Training & development opportunities</li></ul>Join CoinJar and be part of a team shaping the future of finance through innovative cryptocurrency solutions. Apply now to embark on an exciting career in the rapidly evolving world of digital currencies! Essential<ul><li>Minimum 2 years experience supporting users of a software/FinTech platform or as a web3/crypto community manager</li><li>Proficiency in using customer support software and tools</li><li>Excellent written and verbal communication skills</li><li>Strong attention to detail and accuracy in handling customer information</li><li>Exceptional time management and organisational abilities</li><li>Robust problem-solving and troubleshooting skills</li><li>Ability to simplify complex technical concepts</li><li>Capability to thrive in a fast-paced environment with high inquiry volumes</li><li>Adaptability to learn new technologies and stay updated on industry developments</li><li>Must be authorised to work in Ireland</li><li>Must be able to work Saturday and Sunday; flexibility can be provided with changing of weekdays</li></ul>Desirable<ul><li>Basic understanding of cryptocurrency and blockchain technology</li><li>Experience using cryptocurrency exchanges or wallets</li><li>Familiarity with common cryptocurrency issues (e.g. fee sizes, transaction delays)</li><li>KYC/AML experience</li><li>Knowledge of compliance and security protocols related to cryptocurrency</li></ul><ul><li>Almost fully remote working</li><li>Technology provided for work-from-home setup (e.g. laptop, monitor, etc.)</li><li>Training & development opportunities</li></ul>Join CoinJar and be part of a team shaping the future of finance through innovative cryptocurrency solutions. Apply now to embark on an exciting career in the rapidly evolving world of digital currencies!

Customer Support Representative (Ireland)

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.About the RoleWe are seeking a detail-oriented and proactive Risk Analyst (KYC Fraud Prevention & Compliance Rule Analysis) to join our Risk Management team. In this role, you will be responsible for a) detecting and preventing fraudulent activities related to onboarding processes and existing user accounts; and b) supporting compliance case analysis/detection under co-prevention scope. You will play a key role in protecting our platform’s integrity, ensuring compliance with KYC (Know Your Customer) regulations, and safeguarding our users’ assets.<h3>Responsibilities: </h3><ul><ul><li>Investigate suspicious user behaviours and patterns to identify and prevent fraudulent activities during and post-KYC onboarding, or conduct proper control measures/alerts to mitigate the potential noncompliance activities occurring in the platform.</li><li>Monitor, analyse, and interpret large volumes of user and transaction data to detect anomalies or fraudulent trends.</li><li>Collaborate closely with Compliance, Security, Customer Support, and Engineering teams to manage and escalate fraud cases effectively.</li><li>Develop and refine fraud detection/compliance rules, alerts, and operational procedures to improve the efficiency of risk controls or the collaboration between risk team and compliance team.</li><li>Prepare clear and concise reports on investigation findings and recommend process improvements.</li><li>Support initiatives to enhance internal risk policies, fraud prevention strategies, and automated monitoring systems.</li><li>Collaborate with global/local regulatory teams to deploy the proper risk control measures to mitigate the potential fraud attacks.</li></ul></ul><h3>Requirements: </h3><ul><ul><li>3+ years’ experience in fraud detection, risk analysis, AML/KYC compliance knowledge, or a related field, preferably within a fintech, financial services, or crypto organisation.</li><li>Strong understanding of KYC requirements, fraud typologies, and compliance terminology/procedure.</li><li>Experience in handling complex fraud investigations and familiarity with transaction monitoring systems.</li><li>Excellent analytical skills, with the ability to interpret and manipulate large datasets (e.g., SQL proficiency preferred).</li><li>Strong sense of integrity, professional scepticism, and critical thinking.</li><li>Ability to thrive in a fast-paced, remote-first environment and manage multiple priorities effectively.</li><li>High level of discretion when dealing with sensitive and confidential information.</li><li>Passion for blockchain, cryptocurrency, and the future of financial technologies.</li></ul></ul>Why Binance• Shape the future with the world’s leading blockchain ecosystem• Collaborate with world-class talent in a user-centric global organization with a flat structure• Tackle unique, fast-paced projects with autonomy in an innovative environment• Thrive in a results-driven workplace with opportunities for career growth and continuous learning• Competitive salary and company benefits• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.By submitting a job application, you confirm that you have read and agree to our <a href="https://www.binance.com/en/candidate/privacy/notice" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Privacy Notice</a>.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Senior Risk Analyst (SQL), KYC Fraud Prevention & Compliance Rule Analysis

4 link clicks.

Reap

As an Engineering Manager for Card Market Expansion, you will lead the engineering effort to launch and sustain Reap's card programs across new markets in NA, EMEA, and LATAM. You'll own the end-to-end engineering delivery for market entry: from local regulatory integration and processor configuration, to coordinating cross-team dependencies (Treasury, Onboarding, Compliance, Infrastructure, and Data Warehouse), to ensuring stable, supported operations after go-live.This is a high-ownership, hands-on leadership role that sits at the intersection of product delivery, compliance requirements, and cross-functional engineering. You'll guide engineering strategy, participate in technical design, and be instrumental in shaping how Reap scales its card issuing infrastructure across multiple regulatory environments.

Engineering Manager, Card Solutions (NA/EMEA Expansion)

Multiple locations (Toronto, Ottawa, United Kingdom, Ireland)

Remote Web3 Finance jobs in Ireland, EuropeReap and other crypto companies

Find Remote Finance Jobs in Ireland, Europe. Manage financial operations and strategy at crypto-native companies. Browse 1+ open roles at Reap. Apply now!

Job Title	Company Name	Salary	Location	Tags
Engineering Manager, Card Solutions (NA/EMEA Expansion)	Reap			Engineering ManagerEngineeringFinanceCompliance
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Customer Support Representative (Ireland)	CoinJar	EUR 35k-37k/year		RemoteWeb3Full TimeNon Tech
Senior Risk Analyst (SQL), KYC Fraud Prevention & Compliance Rule Analysis	Binance		📍 Ireland, Europe · 11 other locations	Web3ResearchTradingEngineering

Remote Web3 Finance Jobs in Ireland, Europe

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Engineering Manager, Card Solutions (NA/EMEA Expansion)

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