Web3 Compliance Customer Support Jobs in Africa

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.About The TeamJoin our P2P team at Binance and help create a state-of-the-art on/off ramp platform for our customers. Our team is dedicated to revolutionizing global transactions and financial management. We're committed to making crypto accessible for everyone. Be part of a dynamic team driving the future of digital payments and fintech.About The RoleThis role will work closely with regional stakeholders, product teams, risk, and compliance to ensure operational excellence, healthy liquidity, risk mitigation, and a high-quality trading experience for our users.

Responsibilities

• Drive and manage P2P platform growth, including new and active users, liquidity, order success rates and disputes.
• Collaborate closely with product, risk, compliance, customer support, and local teams to maintain operational efficiency and controlled risk levels.
• Adequate understanding of the local market to independently navigate regulatory environments through cross team collaboration to ensure compliance and support expansion of fiat on/off-ramp capabilities.
• Monitor key indicators such as spread competitiveness, success rate, completion rate, cancellations, and fraud patterns.
• Analyze market trends, pricing dynamics, payment methods, and competitive landscape across markets.
• Identify operational bottlenecks and leverage data insights to propose and implement improvements in workflows, user experience, and channel performance.
• Manage merchant ecosystem development including onboarding, performance monitoring, incentive programs, and quality assurance.
• Coordinate operational workflows such as merchant vetting, transaction monitoring, quality reviews, and policy enforcement to uphold channel integrity.
• Monitor key performance indicators including liquidity balance, spread competitiveness, transaction success rates, cancellations, and fraud patterns.
• Provide actionable business insights to internal teams to inform strategy, product roadmap, and market expansion plans.
• Product mindset to collaborate effectively with product teams on feature enhancements and local rollouts.
• Partner with marketing and community teams to support regional campaigns, payment method adoption, and user education initiatives.
• Collaborate with customer support and dispute resolution teams to ensure timely and effective handling of user issues.

Requirements

• Bachelor’s degree in Business, Economics, Finance, Engineering, or a related field.
• 5+ years of experience in crypto exchanges, fintech, banking, or payment platforms.
• Strong understanding of fiat payment channels and on/off-ramp mechanisms across multiple markets.
• Strong understanding of crypto landscape, particularly across APAC, including major markets, regulations and user behaviors. 
• Data-driven approach with the ability to analyze performance metrics and translate insights into actionable improvements.
• Ability to operate in a fast-paced, high-pressure environment with attention to detail and a sense of ownership.
• Prefer candidates who are bilingual in English and Arabic.

Why Binance• Shape the future with the world’s leading blockchain ecosystem• Collaborate with world-class talent in a user-centric global organization with a flat structure• Tackle unique, fast-paced projects with autonomy in an innovative environment• Thrive in a results-driven workplace with opportunities for career growth and continuous learning• Competitive salary and company benefits• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.