Web3 Hiring Enters the Agent Manager Era: AI Job Requirements Double, $20k Salary Premium

The 2026 Web3 Workforce Report: The Agent Manager Era

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Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.About the RoleWe are looking for a skilled and motivated DevOps Engineer with experience in deploying and managing blockchain infrastructure, as well as in-depth knowledge of AWS, Kubernetes (EKS), and CI/CD pipelines. The successful candidate will be instrumental in automating and maintaining our infrastructure to enable secure and scalable blockchain-based solutions.<h3>Responsibilities</h3><ul><li>Deploy, configure, and manage blockchain networks (e.g., Bitcoin, Ethereum, Solana)</li><li>Design and implement cloud infrastructure on AWS in line with best practices.</li><li>Administer and scale Kubernetes clusters (EKS) for deploying blockchain nodes and related services.</li><li>Develop and maintain CI/CD pipelines using tools such as GitHub Actions, ArgoCD, and AWS CodeBuild.</li><li>Automate infrastructure provisioning and management using tools like Terraform and Helm.</li></ul><h3>Requirements</h3><ul><li>A minimum of 3 years’ experience in DevOps, Cloud Engineering, or a related field.</li><li>Solid hands-on experience with AWS services such as EC2, VPC, IAM, S3, and infrastructure-as-code tools like CloudFormation or Terraform.</li><li>Practical experience with Kubernetes, particularly with managed services such as EKS.</li><li>Proficiency in scripting languages such as Bash, Python, or Go.</li><li>Familiarity with monitoring and logging tools, along with system performance tuning.</li><li>Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders.</li></ul>Preferred<ul><li>Understanding of blockchain technologies, including consensus mechanisms, smart contracts, or Layer 2 scaling solutions.</li><li>Practical experience leveraging AI models and tools to address real-world workplace challenges, enhancing both efficiency and deployment quality.</li><li>Strong enthusiasm for discovering and integrating emerging technologies into daily workflows to foster innovation and drive continuous operational improvement.</li></ul>Why Binance• Shape the future with the world’s leading blockchain ecosystem• Collaborate with world-class talent in a user-centric global organization with a flat structure• Tackle unique, fast-paced projects with autonomy in an innovative environment• Thrive in a results-driven workplace with opportunities for career growth and continuous learning• Competitive salary and company benefits• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.By submitting a job application, you confirm that you have read and agree to our <a href="https://www.binance.com/en/candidate/privacy/notice" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Privacy Notice</a>.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Senior DevOps Engineer (Blockchain)

<h3>Building the Future of Open Finance</h3>Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.Before you apply, we encourage you to explore our <a href="https://www.kraken.com/culture" rel="noopener noreferrer nofollow ugc" target="_blank">culture page</a> to understand what drives us and how we work.<h3>The team</h3>Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.The Pro team is responsible for everything to do with the trading backend services such as the matching engine, market data gateways, internal and external APIs, and various other trading services. The team is located globally and responsibilities are split into sub-teams, working with various tech stacks. Our teams code in Rust and work agile around the globe. Recently, the team played a critical role in<a href="https://blog.kraken.com/post/17936/performance-at-kraken/" rel="noopener noreferrer nofollow ugc" target="_blank"> scaling Kraken's trading infrastructure.</a>As part of the team, you'll partner closely with frontend and mobile engineers to build quality into every stage of development, helping deliver reliable, intuitive experiences across both web and mobile platforms.<h3>The opportunity</h3><ul><li>As a QA Automation Engineer within Kraken Pro Engineering, you'll be embedded directly within engineering teams, partnering with frontend and mobile engineers throughout the software development lifecycle.</li><li>You'll design and maintain automated UI tests, validate customer journeys, and ensure our web and mobile applications meet the highest standards of quality, reliability, and performance. This role combines automation engineering with exploratory and manual testing to ensure every release delivers an exceptional user experience.</li></ul><h3>Responsibilities</h3><ul><li>Design, build, and maintain automated UI tests for web and mobile applications.</li><li>Execute exploratory and manual testing to validate new features, edge cases, and customer journeys.</li><li>Collaborate closely with frontend and mobile engineers throughout the software development lifecycle.</li><li>Review product requirements and identify quality risks early in development.</li><li>Investigate defects and partner with engineers to resolve issues efficiently.</li><li>Contribute to automation frameworks, CI/CD pipelines, and quality engineering best practices.</li><li>Help improve test coverage, release confidence, and overall product quality.</li><li>Leverage AI tools such as Cursor, Codex, Claude Code, and MCP integrations to improve engineering productivity and testing quality.</li></ul><h3>What you bring</h3><ul><li>Experience building automated UI tests using Playwright or similar automation frameworks.</li><li>Experience testing web and mobile applications, including Android and/or iOS utilising tools such as Appium, Maestro, Espresso.</li><li>Strong understanding of automation alongside exploratory and manual testing practices.</li><li>Familiarity with modern frontend technologies and customer-facing application testing.</li><li>Experience working with CI/CD pipelines and automated testing within engineering teams.</li><li>Strong troubleshooting skills with the ability to investigate complex UI issues.</li><li>Experience collaborating closely with software engineers in Agile environments.</li><li>Excellent communication skills and a passion for delivering high-quality user experiences.</li></ul>Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.<h3>Our commitment</h3>Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.Stay connected<a href="https://twitter.com/krakenfx" rel="noopener noreferrer nofollow ugc" target="_blank">Follow us on Twitter</a><a href="https://blog.kraken.com/#:~:text=Enter%20your%20email%20address" rel="noopener noreferrer nofollow ugc" target="_blank">Learn on the Kraken Blog</a><a href="https://www.linkedin.com/company/kraken-exchange/" rel="noopener noreferrer nofollow ugc" target="_blank">Connect on LinkedIn</a><a href="https://www.kraken.com/legal/candidate-privacy-notice" rel="noopener noreferrer nofollow ugc" target="_blank">Candidate Privacy Notice</a>

Snr QA Automation Engineer - Pro

Iron by MoonPay is for builders with something to prove.This isn't a "work on cool crypto stuff" company. It's a high-standards, high-velocity, high-accountability company building the operating system for value movement. If the internet moves information, we move value: crypto, stablecoins, tokenized assets, and whatever comes next. Four offerings make that real: fund, tokenize, trade, and spend.Iron, a MoonPay company, is the fund layer built for businesses. We power how stablecoins move through real financial operations: enterprises, fintechs, PSPs, wallets, and marketplaces running their treasuries, their cross-border flows, and their stablecoin operations on us. The goal is to make moving real money at scale as predictable as any other piece of financial infrastructure, with the compliance and controls CFOs need to say yes.AI is the default operating mode here. It's woven into every role, and we expect you to use it daily. It handles the manual work so you can deliver on what actually matters.You'll thrive here if outcomes excite you more than process, if impact motivates you more than titles, and if you want hard problems, real ownership, and teammates who love winning, building, and doing it together.The bar is high. The pace is real. We're building the rails that businesses run real money on, for humans and agents. MoonPay ranked #2 in Crypto Services on <a href="https://fortune.com/ranking/crypto/" rel="noopener noreferrer nofollow ugc" target="_blank">Fortune's inaugural Crypto 100</a>, made <a href="https://www.forbes.com/lists/americas-best-startup-employers/" rel="noopener noreferrer nofollow ugc" target="_blank">Forbes' America's Best Startup Employers 2026</a> (Top 25 in Finance), and landed on <a href="https://www.thetimes.com/best-places-to-work/medium-companies/article/best-medium-companies-2026-hg8f06jrv" rel="noopener noreferrer nofollow ugc" target="_blank">The Sunday Times Best Places to Work</a> two years running.About the RoleAs Head of Strategic Accounts at Iron, you will own and lead the post-sale commercial relationship with our most important enterprise customers. This is a leadership role: you will set the strategy for how Iron retains, deepens, and grows its strategic book, build and lead the team that delivers it, and act as the senior executive partner to the founders, C-suite, and product leaders building on Iron’s financial infrastructure.You will be accountable for net revenue retention and expansion across the strategic portfolio, and for translating direct customer engagement into influence over Iron’s product, commercial, and platform direction. You will operate as the senior voice of the customer inside the business and a senior representative of Iron to the market.Reporting into commercial leadership, you will sit at the intersection of customer strategy and company strategy - shaping not just how individual accounts grow, but how Iron builds the account management function as it scales.What You’ll Own<ul><li>Function: Define and run Iron’s strategic account management model - operating cadence, playbooks, segmentation, and success metrics - from the ground up.</li><li>Revenue: Carry the number for net revenue retention and expansion across the strategic book, with clear accountability for the commercial trajectory of the portfolio.</li><li>Executive relationships: Own the most senior relationships across our strategic customers, from founders and C-suite to product and operations leadership.</li><li>Influence: Be the senior conduit between strategic customers and Iron’s Product, Engineering, and Leadership teams, shaping roadmap and commercial strategy with first-hand market signal.</li></ul>Key Responsibilities<ul><li>Set strategy: Define and execute the strategic account management strategy across Iron’s most important enterprise customers, aligned to company revenue and product goals.</li><li>Own executive relationships: Serve as the senior partner to founders, executives, product leaders, and operations teams, building trusted, board-visible relationships.</li><li>Drive retention and expansion: Take ownership of net revenue retention, expansion, wallet share, and transaction volume across the portfolio through proactive, commercially-led account management.</li><li>Lead commercial discussions: Lead and oversee complex commercial negotiations, contract renewals, pricing conversations, and expansion deals across strategic accounts.</li><li>Run executive business reviews: Lead senior business reviews with customers, providing strategic guidance and surfacing opportunities for deeper collaboration and co-development.</li><li>Be the voice of the customer: Synthesise customer needs, market dynamics, and competitive insight into actionable direction for Product, Engineering, and Leadership; influence the roadmap with evidence from the field.</li><li>Shape product direction: Partner with Product and Engineering to validate new features, test concepts, and lead customer-driven and co-development initiatives with strategic partners.</li><li>Own account health: Establish how Iron monitors account health, engagement, and adoption trends; design retention and engagement programmes that pre-empt churn risk and unlock growth.</li><li>Own competitive intelligence: Develop a deep view of the competitive landscape - where rivals win, lose, and position against Iron - and feed it back into product strategy, positioning, and commercial execution.</li><li>Partner cross-functionally: Work across Sales, Product, Engineering, Operations, Compliance, and Leadership to ensure exceptional customer outcomes and a joined-up commercial approach.</li><li>Represent Iron: Act as a senior representative of Iron with strategic customers, partners, and the wider market.</li></ul>What We’re Looking For<ul><li>Significant experience in Strategic Account Management, Strategic Partnerships, Customer Success, or Commercial leadership, including a track record of leading and building teams.</li><li>Proven success owning and growing a strategic book of business at scale - driving retention, expansion, and net revenue growth across enterprise accounts.</li><li>Demonstrated ability to build trusted relationships with executive decision-makers and operational stakeholders alike, including at founder and C-suite level.</li><li>Strong commercial leadership instincts and a track record of identifying and closing growth opportunities within strategic accounts.</li><li>Experience translating customer requirements and market intelligence into product and commercial strategy that leadership acts on.</li><li>Deep understanding of payments, fintech infrastructure, stablecoins, treasury, banking, or adjacent financial technology ecosystems.</li><li>Excellent communication, executive stakeholder management, and relationship-building skills.</li><li>Comfort leading the most strategic customer conversations, executive business reviews, and complex commercial negotiations.</li><li>Highly organised, proactive, and able to set direction and operate independently in a fast-moving, high-growth environment.</li><li>Naturally curious about customer behaviour, market dynamics, and competitive trends - and energised by shaping both customer strategy and product direction at a high-growth infrastructure company.</li></ul>Why This Role MattersIron’s strategic customers are where the company’s growth, product direction, and market reputation are won. This role owns that surface end to end - the relationships, the revenue, the team, and the feedback loop into the platform. It is a rare opportunity to build a function, not just run a book, at a company defining the next generation of money-movement infrastructure.Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learned, diversity cannot.<h3>Benefits & Perks 💡</h3><ul><li>💰 Competitive salary package</li><li>🤝 Equity package: financial freedom starts with our employees, so all employees have ownership at MoonPay</li><li>📈 Pay-for-performance equity bonus: those who drive outsized outcomes receive outsized rewards</li><li>🚀 Moonshot award: we honor exceptional impact. 10 employees twice a year, each earning a $250,000 equity grant</li><li>📊Pension: employer contributions from day one</li><li>🎁Employee referral program: refer great people, earn 10K in USDC</li><li>🏝 Flexible Time Off: choose when to work and when to switch off</li><li>🎂 Birthday leave: take the day off to celebrate you</li><li>🍼 Enhanced parental leave: more time with family, no second thought</li><li>🌍 Hybrid working schedule: work fully remotely or from your nearest Moonbase</li><li>🚆 Commuter benefits: public transport to and from the office</li><li>🩺 Private healthcare benefits: to protect you and your loved ones</li><li>🧘 Wellhub wellness membership: access to gyms, studios, classes, and wellness apps in one membership</li><li>🤖 Unlimited enterprise access to the latest AI tools: Claude, ChatGPT, Gemini and whatever's next</li><li>🍱 Lunch credit: meals covered on the days you're in the office</li><li>🪑 Home office setup allowance: build the home office of your dreams</li><li>👛 Remote working allowance: those working fully remotely get a little extra for utilities</li><li>🌕 Monthly product budget and zero-fee crypto transactions</li><li>📚 $1,000 Annual training budget: we support your learning journey</li><li>🎯 High Potential Program: structured development, mentorship, and stretch opportunities</li><li>✈️ Regular remote company offsites: high-impact in-person sessions and hackathons</li><li>🚲 (Ireland) Cycle to Work scheme: tax-efficient bike, gear, and safety kit</li><li>🔌 (UK) EV Salary Sacrifice: lease an electric vehicle through pre-tax salary</li></ul><h3>Commitment to Diversity</h3>At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That's why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence.MoonPay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process.<h3>Stay in the know</h3><a href="https://x.com/moonpay" rel="noopener noreferrer nofollow ugc" target="_blank">MoonPay on X</a><a href="https://www.instagram.com/moonpay/" rel="noopener noreferrer nofollow ugc" target="_blank">MoonPay on Instagram</a><a href="https://www.tiktok.com/@moonpayhq" rel="noopener noreferrer nofollow ugc" target="_blank">MoonPay on Tiktok</a><a href="https://www.linkedin.com/company/moonpay/life" rel="noopener noreferrer nofollow ugc" target="_blank">Life at MoonPay</a><a href="https://www.moonpay.com/newsroom/moonpay-minute" rel="noopener noreferrer nofollow ugc" target="_blank">Read Our Crypto Newsletter: MoonPay Minute</a><a href="https://www.linkedin.com/company/moonpay/" rel="noopener noreferrer nofollow ugc" target="_blank">Connect on LinkedIn</a>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Head of Strategic Accounts, Iron

About MoonPayHi, we’re MoonPay. We’re here to onboard the world to the decentralized economy by making digital money move as universally and effortlessly as the internet.Why?Because crypto, stablecoins and blockchain aren’t just technologies. They’re tools for global financial empowerment. They give people and businesses more control over their money, their digital assets, and their future, opening access to legacy financial systems that have been out of reach for many.What we doMoonPay is a unified payments platform for digital currency. We make it easy for anyone, anywhere, to buy, sell, swap and pay in digital currencies as easy as sending an email. That simplicity is intentional, our focus is reducing complexity so people can participate confidently, without needing to be crypto experts. We power the entire flow between fiat and crypto end to end, with compliance, identity checks, fraud prevention, and settlement all built in. This end-to-end approach reflects how we work internally: with accountability, rigor, and trust built into everything we ship.Proven at scaleTrusted by over 30 million customers and over 500 ecosystem partners, our secure, enterprise-grade platform is driving mainstream crypto adoption worldwide. Behind those numbers are millions of real people and organizations relying on MoonPay every day. We collaborate with innovative brands and projects to build secure, scalable solutions for a blockchain-powered future. This is an opportunity to help shape systems, not just scale them. And we’re committed to doing it right. Fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia, because trust and compliance are non-negotiable. But we’re just getting started. We’ve launched a consumer app that makes crypto accessible, intuitive, and usable for everyone, and it’s growing fast. We’re iterating every day to make it the best it can be. If you believe financial freedom should be for everyone. If you believe in building a fairer, more open financial system - we want you with us. To build systems that benefit all, we need contributions from all, regardless of background. Come build the future of payments and the decentralized economy with MoonPay. Let’s make financial freedom and autonomy the new normal.Locations Supported 🌍Portugal, Spain, Poland, South Africa, MexicoRelocation available: NoWork pattern: This role requires weekend work, depending on business needs.About the OpportunityIn this role, you will support MoonPay’s customer onboarding and ongoing due diligence processes, ensuring customers can access our products in a safe, compliant, and trusted way.You will sit within the KYC Operations team and work closely with Compliance, Fraud, and Financial Intelligence Unit (FIU) teams to review customer risk, resolve escalations, and uphold global AML/CTF standards.Your work will directly impact customer experience, regulatory compliance, and MoonPay’s ability to scale responsibly across multiple jurisdictions, helping protect both our customers and the business from financial crime risk.This is a great opportunity for someone who is detail-oriented, process-driven, and eager to build a career in compliance operations and financial crime prevention within the crypto and Web3 space.<h3>What You Will Do</h3><ul><ul><li>Conduct end-to-end KYC and EDD reviews across all customer risk tiers, ensuring compliance with internal policies and global AML/CTF regulations.</li><li>Perform complex EDD investigations on high-risk individuals, including deep analysis of identity, source of funds, and source of wealth.</li><li>Assess financial crime, sanctions, and jurisdictional risk, escalating potential SAR cases with clear, defensible investigative documentation.</li><li>Collaborate with Compliance, Fraud, and FIU teams to resolve complex escalations and maintain consistent risk decisioning.</li><li>Operate effectively in a high-volume environment while maintaining high QA standards and meeting productivity KPIs.</li><li>Act as a KYC/EDD subject matter expert and escalation point for customer-facing and operational teams.</li><li>Develop and maintain operational processes, workflows, and documentation to support scalable identity verification operations.</li><li>Identify operational inefficiencies and propose data-driven solutions to improve quality, speed, and risk controls.</li><li>Deliver project support and training for internal teams and BPO partners.</li></ul></ul><h3>About You</h3><ul><ul><li>Must-have experience and skills:</li><li>1+ year of experience working in KYC, AML, compliance operations, or a regulated operational environment, with exposure to customer onboarding or due diligence processes</li><li>Strong attention to detail and ability to follow defined procedures while producing accurate, well-documented outputs</li><li>Ability to assess customer information and identify potential risk indicators, escalating issues clearly and appropriately</li><li>Comfortable working in a high-volume, fast-paced operational setting, including meeting productivity and quality expectations</li><li>Nice-to-have experience:</li><li>Exposure to enhanced due diligence (EDD), sanctions screening, or financial crime investigations</li><li>Experience working across multiple jurisdictions or regulatory frameworks</li></ul></ul><h3>Bonus Points</h3><ul><ul><li>Interest in crypto, blockchain, or Web3, with a desire to build a long-term career in the space</li><li>Experience supporting process improvements, documentation, or operational projects within a compliance or operations team</li></ul></ul>BLOCK Values We’re looking for people who live our core values, those who strive for excellence and want to leave a lasting legacy on the global financial system. Our values:B - Be HungryL - Level UpO - Own ItC - Crypto CuriousK - KaizenResearch has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learnt, diversity cannot.Benefits & Perks 💡💰Competitive salary package 🤝 Equity package: We believe financial freedom starts with our employees, so all employees have ownership at MoonPay📈 Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards 🚀 Moonshot award. We honor exceptional impact - 10 employees twice a year, each earning a $250,000 equity grant.🏝 Unlimited holidays: We give you the autonomy to choose when to work (and when to switch off)🌍 Hybrid working schedule: Work fully remotely or your nearest Moonbase, the choice is yours 🩺 Private Healthcare benefits: To protect you and your loved ones 🍼 Enhanced parental leave: So you can spend more time with your loved ones without a second thought📚 Annual training budget: We support your training journey every step of the way 🪑 Home office setup allowance: Create the home office of your dreams 👛 Remote working allowance: Those working fully remotely get a little extra for utilities 💰 Monthly budget to spend on our products and zero fee crypto transactions: Cultivate your inner DEGEN 💰 Employee referral programme: Great people know great people, refer them to receive 10K in USDC ✈️ Regular remote company offsites: Meet your colleagues regularly for high impact in person sessions and hackathons 🚀 Working in a disruptive and fast-growing company where excellence is rewarded Commitment To DiversityAt MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That’s why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence. MoonPay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

KYC Operations Analyst

About MoonPay
Hi, we’re MoonPay. We’re here to onboard the world to the decentralized economy by making digital money move as universally and effortlessly as the internet.
Why?
Because crypto, stablecoins and blockchain aren’t just technologies. They’re tools for global financial empowerment. They give people and businesses more control over their money, their digital assets, and their future, opening access to legacy financial systems that have been out of reach for many.
What we do
MoonPay is a unified payments platform for digital currency. We make it easy for anyone, anywhere, to buy, sell, swap and pay in digital currencies as easy as sending an email. That simplicity is intentional, our focus is reducing complexity so people can participate confidently, without needing to be crypto experts. We power the entire flow between fiat and crypto end to end, with compliance, identity checks, fraud prevention, and settlement all built in. This end-to-end approach reflects how we work internally: with accountability, rigor, and trust built into everything we ship.
Proven at scale
Trusted by over 30 million customers and over 500 ecosystem partners, our secure, enterprise-grade platform is driving mainstream crypto adoption worldwide. Behind those numbers are millions of real people and organizations relying on MoonPay every day.
We collaborate with innovative brands and projects to build secure, scalable solutions for a blockchain-powered future. This is an opportunity to help shape systems, not just scale them. And we’re committed to doing it right. Fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia, because trust and compliance are non-negotiable.
But we’re just getting started. We’ve launched a consumer app that makes crypto accessible, intuitive, and usable for everyone, and it’s growing fast. We’re iterating every day to make it the best it can be.
If you believe financial freedom should be for everyone. If you believe in building a fairer, more open financial system - we want you with us. To build systems that benefit all, we need contributions from all, regardless of background.
Come build the future of payments and the decentralized economy with MoonPay. Let’s make financial freedom and autonomy the new normal.Locations Supported 🌍<ul><li>South Africa </li></ul>Relocation available: No
Work pattern:This role will be remote You have the option to use our Cape Town office.
This is a 6 month fixed-term contract (FTC) position, with the potential for a permanent role subject to business needs and performance.<h3>About the Opportunity ✍</h3>As a Customer Support Specialist, you will help deliver fast, reliable, and high-quality support to MoonPay’s global customers and partners. You will investigate and resolve customer issues across multiple support channels, helping users successfully navigate MoonPay’s products and services. You will work closely with internal teams to resolve more complex cases, follow established support processes, and contribute feedback that helps improve the overall customer experience.We are looking for someone with early experience in customer support or operations who enjoys solving problems, communicating clearly with customers, and working in fast-paced technology environments.<h3>What you will do…</h3><ul><li>Provide timely, high-quality support to MoonPay customers and partners across multiple channels such as email and Slack.</li><li>Investigate customer issues, identify root causes, and resolve problems while ensuring a smooth and professional customer experience.</li><li>Meet performance KPIs including CSAT, QA scores, and productivity targets.</li><li>Accurately document customer interactions and case details within support tools and CRM systems.</li><li>Collaborate with internal teams to resolve escalations and operational issues impacting customers.</li><li>Identify recurring customer issues and share insights that help improve support workflows, documentation, and the overall customer experience.</li></ul><h3>About You 🙋</h3>The right candidate for this role is passionate about the promise of crypto and enthusiastic about creating stellar customer experiences. You are detail oriented, with a desire to continuously improve operational processes. You are continually curious and eager to learn, with a desire to proactively find solutions to problems. You are action-oriented and can move quickly to meet the evolving needs of a fast-paced organization and industry.
<ul><li>1+ years of experience in Customer Support, Customer Success, or Operations roles within technology-driven companies.</li><li>Experience working in fast-paced environments such as FinTech, Crypto, Web3, or Consumer Technology is preferred.</li><li>Strong written communication skills and the ability to clearly explain complex issues to customers.</li><li>Highly organized and detail-oriented, with the ability to manage multiple support cases simultaneously.</li><li>Comfortable learning new tools, systems, and products quickly in a rapidly evolving environment.</li></ul>BLOCK Values
We’re looking for people who live our core values, those who strive for excellence and want to leave a lasting legacy on the global financial system. Our values:
B - Be Hungry
L - Level Up
O - Own It
C - Crypto Curious
K - Kaizen
Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learnt, diversity cannot.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Customer Operations Analyst (SA - 6 month FTC)

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Moonpay

Don’t see an open role that matches your experience right now? We’d still love to hear from you.By joining MoonPay’s Talent Pool, you can share your profile with us and be considered for future opportunities that align with your skills and interests. Our teams are constantly growing, and new roles open up regularly.If a position becomes available that could be a great fit, we’ll reach out directly. Until then, your details will stay on file so you’re top of mind when the right opportunity comes along.🚀Join our talent pool and be part of MoonPay’s future. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Join MoonPay&#39;s Talent Pool

MoonPay

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