Web3 Customer Support jobs in Asia
Job Title | Company Name | Salary | Location | Tags | Posted | |
---|---|---|---|---|---|---|
Binance | Eastern Europe, UAE, Dubai | Web3ResearchDeveloperTrading | 1w | |||
BitMEX | Hong Kong | Web3TradingAnalystNon Tech | 1w | |||
Binance | Asia | Web3ResearchTradingEngineering | 5d | |||
Past and filled jobs: | ||||||
Websea Global Holdings | RemoteWeb3OperationsQuality Assurance | |||||
BitMEX | RemoteWeb3MarketingTrading | |||||
Websea Global Holdings | RemoteWeb3TradingOperations | |||||
Binance | Singapore | MarketingTradingResearchInternship | ||||
Token Metrics | RemoteWeb3Non TechJunior Level |
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Feb 09, 2025
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Founded by Changpeng Zhao (CZ) in 2017, Binance is currently the largest cryptocurrency exchange in terms of daily volume. Binance is the core global exchange. However, Binance operates separate exchanges in some countries such as the US, UK, Singapore, and Turkey due to regulatory reasons.
Since Binance has global operations, the exchange does a lot of hiring on a regular basis. Being a market leader, Binance Jobs also come with significant perks. Most of the jobs are remote, with flexible working hours. Binance also offers health insurance, the option to be paid in crypto, and programs to develop your skills.
If you're looking for Binance US Jobs, a wide range of them are also available most of the time. On average, the Binance Interview process lasts 2-4 weeks with 4 steps: Application Review, Interview, Offer, and finally Onboarding.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.We are looking for a talented Incident Manager to join our TechOps team. This is a pretty broad role that will involve investigating and resolving Major Incidents with the corresponding Tech and non-Tech teams to functioning of our ecosystem (Binance.com, Mobile Apps, etc), and other related duties. It will include close cooperation with our Customer Support, internal Dev/Infra teams, Communication/PR as well as other parties. This is a full-time position for candidates who are in in UTC to UTC+8.
Responsibilities:
- Lead and drive major incidents towards mitigation and resolution with multiple counterparts, and effectively coordinate production incidents resolution across multiple teams
- Provide excellent incident communication to stakeholders
- Lead and/or participate in Post Incident Review and Problem Management meetings with key stakeholders to review events and opportunities for ongoing improvement
- Work within a global shift rotation, covering local day-time hours, including holidays and weekends, on a rotational basis
- Continuously look for automation and improvement opportunities for Incident Management processes, tools and best practices
- Provide technical support and handling urgent escalation from external or internal customers or users in a production environment with high-volume of transaction traffic
- Work closely with product and DEV teams, and participate and follow up in iteration, release and roadmap planning timely
Requirements:
- 5+ years of experience in similar roles - e.g. Incident Manager, Technical Escalation Engineer, etc
- Must have strong capabilities to identify, analyze and resolve problems logically and systematically
- Strong technology experience in Unix/Linux with shell scripting, databases (Oracle, MySQL), Web or App related DEV, Technical Support, QA or project support experience with HTTP protocol, JavaScript, RESTful, Json, Web Service, TCP/IP, Linux/Unix
- Critical communication skill, must be technically literate and be able to articulate technical issues in a meaningful way to both engineers and executive level management
- Crisis management skill: ability to maintain calm during stressful situations; demonstrate leadership skills under fast-paced, highly dynamic situations, pursue multiple threads at the same time, and drive solution for complex issues
- Understanding of software development methodologies and coding standards (CICD)
- Understand ITIL process, experience in Change Management, Incident Management, Problem Management
- Experience with defining support process and escalation management
- BS/MS in Computer Science, Math or related scientific disciplines
- Background in Software Development is a plus
- Experience in AWS is a plus
- Experience in Incident Management role in large Internet companies is preferred
- Bilingual English/Mandarin is required to be able to coordinate with internal and external stakeholders
Listed in: Cryptocurrency Jobs, Web3 Crypto Jobs, Research Crypto Jobs, Developer Web3 Jobs, Trading Web3 Jobs, Full Time Web3 Jobs, Non Tech Web3 Jobs, Exchange Crypto Jobs, Executive Crypto Jobs, Security Crypto Jobs, JavaScript Web3 Jobs, Quality Assurance Web3 Jobs, Public Relations Crypto Jobs, Manager Crypto Jobs, Finance Crypto Jobs, Customer Support Crypto Jobs, Linux Web3 Jobs, Mobile Crypto Jobs.
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Chief of Staff & SVP SalesTheStreet / Roundtable
CryptoJobsList has been great! About to hire 1 new rep and considering countless others as well.
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Co-Founder and COOMultiverse
The application quantity is much more than anticipated! We also found several attractive candidates. The salary, location, and skill set range is very broad, making finding the right person for the job pretty easy. It’s not the first time we post an open position here, and that won’t be the last.
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Co-Founder and COOStickies
We hired our Head of Social through CryptoJobsList and received an impressive talent pool of over 80 passionate individuals interested in working in the crypto space. After interviewing 10 candidates, we found the perfect fit for our team. The platform was easy to use, and the team was incredibly responsive and helpful throughout the hiring process. As a consumer web3 startup, we highly recommend CryptoJobsList for any company looking to hire top talent in the crypto industry.
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Co-Founder, Head of Product & OpsID8R
We've had a first round of interviews with 5+ applicants from CryptoJobsList and, like last time, it has been our best source of leads. We are still in the process of doing a second round of interviews and anticipate closing the role in the next week or two.
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HR DirectorP2P.org
At P2P.org, we recognize the importance of connecting talented individuals with exciting opportunities in the dynamic and ever-evolving world of cryptocurrency and blockchain. As a company at the forefront of the blockchain and crypto revolution, we know the importance of connecting with top talent in the industry. That's why we consider CryptoJobsList to be an invaluable resource for finding and attracting the best and brightest minds in this field. It has proven to be a valuable and effective tool in our hiring efforts and we are grateful for the opportunities it has presented us.
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Co-Founder & CEOWalletChat
We have already made several hires via CryptoJobsList. So far, we are happy with each one of them. CJL offers an easy to use platform and the candidates we receive are generally well versed with and a good fit for the web3 space — which is a challenge when hiring via traditional platforms. On top of this, the team has been super responsive whenever we've tried reaching out and we feel like we are talking to a friend. Excited to keep seeing CJL grow together with us, as we deliver the future of wallet-to-wallet messaging!
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Founder & COOAavegotchi | Pixelcraft Studios
We've got a really strong looking shortlist and will be having calls all through this week with those. I'm quite pleased with the results!
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Chief of StaffUMA Project
We recently switched to using CryptoJobsList as our primary crypto job board provider, and I have been pretty impressed thus far with the talent coming through. The latest feature of having a dashboard is a game changer, so thank you!
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Co-founderFloating Point Group
Kevin here, founder of Floating Point Group. I just wanted to say that you guys are killing it. Some of our best applicants are coming from your site. Very happy with what we’re seeing so far!
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Co-founder & HostEpicenter Podcast
I'd recommend using CryptoJobsList if you're looking to hire someone in crypto, they cater to a number of different skill sets including marketing and community sales and business development traders and of course, developers and engineers. We hired our CMO here!
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Head of People OperationsStatus
What made CJL stand out from other options? The availability oftalent that was really passionate about working in the crypto space. We received 150+ applications, interviewed 10 and hired the one from CryptoJobsList.
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Chief of Staff & SVP SalesTheStreet / Roundtable
CryptoJobsList has been great! About to hire 1 new rep and considering countless others as well.
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Co-Founder and COOMultiverse
The application quantity is much more than anticipated! We also found several attractive candidates. The salary, location, and skill set range is very broad, making finding the right person for the job pretty easy. It’s not the first time we post an open position here, and that won’t be the last.
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Co-Founder and COOStickies
We hired our Head of Social through CryptoJobsList and received an impressive talent pool of over 80 passionate individuals interested in working in the crypto space. After interviewing 10 candidates, we found the perfect fit for our team. The platform was easy to use, and the team was incredibly responsive and helpful throughout the hiring process. As a consumer web3 startup, we highly recommend CryptoJobsList for any company looking to hire top talent in the crypto industry.
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Co-Founder, Head of Product & OpsID8R
We've had a first round of interviews with 5+ applicants from CryptoJobsList and, like last time, it has been our best source of leads. We are still in the process of doing a second round of interviews and anticipate closing the role in the next week or two.
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HR DirectorP2P.org
At P2P.org, we recognize the importance of connecting talented individuals with exciting opportunities in the dynamic and ever-evolving world of cryptocurrency and blockchain. As a company at the forefront of the blockchain and crypto revolution, we know the importance of connecting with top talent in the industry. That's why we consider CryptoJobsList to be an invaluable resource for finding and attracting the best and brightest minds in this field. It has proven to be a valuable and effective tool in our hiring efforts and we are grateful for the opportunities it has presented us.
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Co-Founder & CEOWalletChat
We have already made several hires via CryptoJobsList. So far, we are happy with each one of them. CJL offers an easy to use platform and the candidates we receive are generally well versed with and a good fit for the web3 space — which is a challenge when hiring via traditional platforms. On top of this, the team has been super responsive whenever we've tried reaching out and we feel like we are talking to a friend. Excited to keep seeing CJL grow together with us, as we deliver the future of wallet-to-wallet messaging!
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Founder & COOAavegotchi | Pixelcraft Studios
We've got a really strong looking shortlist and will be having calls all through this week with those. I'm quite pleased with the results!
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Chief of StaffUMA Project
We recently switched to using CryptoJobsList as our primary crypto job board provider, and I have been pretty impressed thus far with the talent coming through. The latest feature of having a dashboard is a game changer, so thank you!
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Co-founderFloating Point Group
Kevin here, founder of Floating Point Group. I just wanted to say that you guys are killing it. Some of our best applicants are coming from your site. Very happy with what we’re seeing so far!
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Co-founder & HostEpicenter Podcast
I'd recommend using CryptoJobsList if you're looking to hire someone in crypto, they cater to a number of different skill sets including marketing and community sales and business development traders and of course, developers and engineers. We hired our CMO here!
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Head of People OperationsStatus
What made CJL stand out from other options? The availability oftalent that was really passionate about working in the crypto space. We received 150+ applications, interviewed 10 and hired the one from CryptoJobsList.
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Project LeadTHORChain
We received over a dozen high-quality job applications in less than a week to this post. It has been very effective and would highly recommend. Service is excellent, UX simple.
Thanks CryptoJobsList!
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General ManagerMeld Gold
Great experience. We have had excellent candidates via Raman and the CryptoJobsList platform. Will definitely use again as we build out other components of the team!
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Communications LeadKleros
CryptoJobsList drives more qualified leads than AngelList!
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Cofounder & COOFleek
We've gotten great leads for developers from CryptoJobsList. I'm definitely a continuous user going forward!
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Founder & CEODataStreamX
The quality of the candidates are by far more relevant and experienced than on other boards. They are in the crypto space and have the past experience to hit the ground running.
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Co-founder & COOAID Technology
Each time their services have been nothing short of exceptional. The platform has consistently provided us with a large pool of qualified candidates for various roles within our company. The user-friendly interface and the efficient recruitment process has made it easy for us to fill positions quickly and effectively. We are grateful for the help and support provided by CJL and highly recommend their services to anyone looking to fill roles in the crypto industry.
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Marketing & Communications DirectorAdel
We posted on CryptoJobsList looking for marketing help with community engagement, digital marketing and social media and found two highly qualified candidates within days! We interviewed and hired them within three weeks.
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Project LeadTHORChain
We received over a dozen high-quality job applications in less than a week to this post. It has been very effective and would highly recommend. Service is excellent, UX simple.
Thanks CryptoJobsList!
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General ManagerMeld Gold
Great experience. We have had excellent candidates via Raman and the CryptoJobsList platform. Will definitely use again as we build out other components of the team!
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Communications LeadKleros
CryptoJobsList drives more qualified leads than AngelList!
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Cofounder & COOFleek
We've gotten great leads for developers from CryptoJobsList. I'm definitely a continuous user going forward!
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Founder & CEODataStreamX
The quality of the candidates are by far more relevant and experienced than on other boards. They are in the crypto space and have the past experience to hit the ground running.
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Co-founder & COOAID Technology
Each time their services have been nothing short of exceptional. The platform has consistently provided us with a large pool of qualified candidates for various roles within our company. The user-friendly interface and the efficient recruitment process has made it easy for us to fill positions quickly and effectively. We are grateful for the help and support provided by CJL and highly recommend their services to anyone looking to fill roles in the crypto industry.
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Marketing & Communications DirectorAdel
We posted on CryptoJobsList looking for marketing help with community engagement, digital marketing and social media and found two highly qualified candidates within days! We interviewed and hired them within three weeks.