Web3 Customer Support Jobs in New York, United States

Overview

At Rain, we’re rebuilding the global financial pipes money flows through. Our infrastructure makes stablecoins usable in the real world by powering credit card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient. If you’re curious, bold, and excited to help shape a borderless financial system, we’d love to talk.

Our Ethos

Operating at the epicenter of stablecoin innovation means moving fast and thinking globally. Our team reflects the diverse, international audiences we serve. We hire people who stay agile as the tide ebbs and flows, fix what’s broken without waiting, chase trends before they peak, and remember to have fun through it all.

What we're looking for

Rain is seeking a detail-oriented, passionate Implementation Specialist to join our team. In this role, you will be a key player in our onboarding process across our platform. You will work closely with cross-functional teams including sales, solutions, operations, and compliance, to ensure that our partners have a seamless experience and are fully supported in leveraging our offerings.

What you'll do

• Collaborate with internal teams to understand customer needs and tailor solutions to ensure successful onboarding.

• Facilitate the integration of company accounts into the platform, ensuring a smooth transition and troubleshooting any issues.

• Analyze product performance and track metrics to identify opportunities for improvement during the onboarding process.

• Support the design of onboarding workflows for new business customers.

• Provide data-driven insights to enhance the user experience and ensure companies are making the most out of Rain's products.

• Work with product managers to define business requirements for onboarding and create user stories.

What you'll bring to Rain

• Bachelor's degree in Business, Analytics, Economics, or a related field.

• 0-2 years of experience in an implementation, customer success, or similar role, preferably at a B2B company.

• Strong analytical and problem-solving skills, with the ability to work multiple complex projects simultaneously.

• Excellent communication skills and ability to work cross-functionally with diverse teams.

• Ability to work independently and take ownership of tasks while collaborating with team members.

Desirable but not mandatory

• Experience in the financial services or credit card industry.

• Familiarity with SQL and other data query tools.

• Knowledge of customer onboarding best practices in a tech-driven environment.

Things that enable a fulfilling, healthy and happy experience at Rain:

Unlimited time off 🌴Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves.

Flexible working ☕ We support a flexible workplace, if you feel comfortable at home please work from home. If you’d like to work with others in an office feel free to come in. We want everyone to be able to work in the environment in which they are their most confident and productive selves. New Rainmakers will have a stipend to create a comfortable atmosphere at home.

Easy to access benefits 🧠For US Rainmakers, we offer comprehensive health, dental and vision plans for you and your dependents, as well as a 100% company subsidized life insurance plan.

Retirement goals💡Plan for the future with confidence. We offer a 401(k) with a 4% company match.

Equity plan 📦 We offer every Rainmakers an equity option plan so we can all can benefit from our success.

Rain Cards 🌧️ We want Rainmakers to be knowledgeable about our core products and services. To support this mission, we issue a card for our team to utilize the card for testing.

Health and Wellness 📚 High performance begins from within. Rainmakers are welcome to use their card for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!Team summits ✨ Summits play an important role at Rain! Time spent together helps us get to know each other, strengthen our relationships, and build a common destiny. Expect team and company offsites both domestically and internationally.