Web3 Customer Support Engineering Jobs in Middle East and North Africa

Our Solutions Success team understands high-level business strategy and how to translate that into technical requirements for our customers - and we love figuring out ways to stretch the limits of what is technically possible. Our job is to provide technical leadership and guidance to our users during the sales cycle to help customers, prospects and partners visualize the steps to achieve their business objectives.

As a Technical Account Manager, you are a trusted advisor to our customers, responsible for the successful integration, adoption, and ongoing technical health of our leading cryptocurrency investigation and compliance solutions. You’ll sit within the Customer Success organization and partner closely with Customer Success Managers, Solutions Architects, Product, and Engineering to ensure customers realize the full value of Chainalysis across their lifecycle.

In this role, you'll:

• Lead technical onboarding and post‑sales implementation of Chainalysis solutions for assigned customers, from discovery through go‑live and stabilization.

• Design and configure integrations, APIs, data feeds, and workflows that align Chainalysis products with each customer’s architecture, use cases, and compliance requirements.

• Monitor product usage, SLAs, and key technical health metrics; proactively identify risks, drive issue resolution, and surface optimization opportunities.

• Share best practices, enablement content, and technical guidance that help customers deepen adoption and discover new use cases across investigations, compliance, and risk teams.

• Act as the primary technical point of contact for your accounts, coordinating with internal Product and Engineering teams on escalations, roadmap feedback, and customer-driven improvements.

• Partner with Customer Success Managers and Account Executives to support renewals and expansions by providing credible technical input, ROI evidence, and solution recommendations.

• Occasionally travel to customer sites or regional events to support key deployments, workshops, and executive briefings.

We're looking for candidates who have:

• Experience in customer-facing technical roles such as Technical Account Manager, Professional Services Consultant, Solutions Architect, or Sales Engineer in a B2B software environment.

• Hands-on experience implementing or supporting enterprise software in production environments (e.g., operating systems, virtualization, databases, networks, security tools).

• Strong proficiency with APIs, scripting, and data querying (e.g., writing scripts, regular expressions, SQL) to troubleshoot, integrate, and extend software solutions.

• Demonstrated ability to translate between technical and business stakeholders, simplifying complex concepts and influencing decision-makers at multiple levels.

• Proven track record of building long-term, trust-based customer relationships and driving successful adoption of technical products over time.

• Comfort working in a fast-paced, high-growth, and ambiguous environment, with a strong sense of ownership and a “customer-obsessed” mindset.

• Fluent language in English and Hebrew

Nice to have experience:

• Experience with public cloud platforms such as AWS or Microsoft Azure.

• Background in compliance, financial crime, cybersecurity, or investigations, ideally in SaaS or data products.

• Hands-on familiarity with blockchain and cryptocurrency concepts (for example, crypto on/off‑ramps, centralized and decentralized exchanges, custodians, DeFi protocols, stablecoins, and on‑chain analytics tools) and a genuine interest in the evolving crypto and Web3 ecosystem.

• Experience working with customers across EMEA or SEMEA, including complex public sector or financial services environments.

Tools/ Technologies we use (no need prior experience)

• Python

• REST API integrations

• SQL databases

• Kubernetes/Docker/containerization of applications

• MEDDIC

AI at ChainalysisAI is not a feature at Chainalysis - it is a new way of working. One that turns instructions into work done, and helps us move faster than the threats we're built to counter, and we expect our employees to take ownership of the output and ensure quality. As the world's most trusted blockchain analytics platform, Chainalysis sits at a rare intersection of proprietary data, regulatory relationships and crypto expertise that makes it uniquely placed to shape and lead the next era of AI-driven intelligence - and we expect everyone here, regardless of role, to be an active part of it.AI fluency is tied directly to how we measure performance and how we plan to win. There is no substitute for your own curiosity. We provide the tools, workflows, and space to experiment - but the expectation is that you develop these capabilities yourself, bring ideas, and collaborate across teams to reinvent the way work gets done. We are not using AI to do less. We are using it to do what was never possible before.

About Chainalysis

Chainalysis is the blockchain data platform, making it easy to connect the movement of digital assets to real-world services. Powered by deep blockchain data and AI, organizations can investigate illicit activity, manage risk exposure, and develop innovative market solutions built on the industry's most trusted blockchain intelligence. Our mission is to build trust in blockchains, blending safety and security with an unwavering commitment to growth and innovation.

You belong here. 

At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We’re ensuring we keep learning by committing to continually revisit and reevaluate our diversity culture.

We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here. We can’t wait to meet you.