Web3 Customer Support Engineering Jobs

Rain is empowering the next generation of money and financial products globally. We’re a lean and mighty team of passionate builders and veteran founders building at the cutting edge intersection of real-world payments and digital money. We are looking for a sales engineer to join us to accelerate the organization. You will have the opportunity to deliver massive impact at a quickly growing company that is funded by some of the top investors in fintech and crypto. Rain is backed by great investors including Lightspeed, Norwest, Khosla, along with great companies like Coinbase, Circle, and Uniswap. 

Our Ethos

We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.

What we're looking for

Rain is looking for a Sales Engineer, in this role, you’ll work closely with our business development team, and our engineering team to help prospects deeply understand Rain’s capabilities, scope technical fit, and move quickly from interest to deployment.

This is a high-impact, cross-functional role that blends product knowledge, customer empathy, and communication skills. You’ll be a critical bridge between our customers and our technical roadmap, and will shape how we scale sales engineering as Rain grows.

What You'll Do

• Partner with Business Development team to lead product demos, build proof-of-concepts, and answer in-depth technical and operational questions from prospects.

• Serve as the product and infrastructure expert in sales conversations

• Collaborate with product and engineering to provide structured customer feedback and influence roadmap decisions.

• Work directly with prospective customers to model integrations

• Create technical content and resources to enable our Business Development and Customer Support teams, including solution diagrams, data architecture docs, and integration walkthroughs.

What you will bring to Rain

• 2+ years as a Sales Engineer, Solutions Consultant, or Implementation Specialist at a fast-growing SaaS company.

• You’re comfortable explaining complex products to both technical and non-technical audiences.

• You love working directly with customers and solving real business problems through software.

• You have experience integrating with financial systems

• You thrive in early-stage environments where you can build processes from scratch.

Desirable but not mandatory

• Experience with Enterprise Sales

• Experience working in fintech or with financial data pipelines.

• Familiarity with CRMs like Hubspot.

Our perks enable working at Rain to be a fulfilling, healthy and happy experience.

Unlimited time off 🛼 Unlimited vacation can be daunting, so at Rain we require our teammates to take 10 days minimum for themselves.

Flexible working ☕ We support a flexible workplace, if you feel comfortable at home please work from home. If you’d like to work with others in an office feel free to come in. We want everyone to be able to work in the environment in which they are their most confident and productive selves.

Rain Cards 🌧️ We want our teammates to be knowledgeable about our core products and services and to support this mission we issue a card for our team to utilize the card for testing.

Health and Wellness 📚 High performance begins from within. Our members are welcome to use their company card for eligible health and wellness spending like gym memberships, fitness classes and other wellness items.

Team summits ✨ Summits play an important role at Rain! Time spent together helps us get to know each other, strengthen our relationships, and build a common destiny. Stay tuned for upcoming destinations!.

Compensation will vary based on experience from $80,000-$155,000