Client Onboarding Specialist (Day shift), Bulgaria

Job Responsibilities:

• Perform the due diligence on new customers, requesting the KYB/KYC information, documentation, review and verification of received documentation and making an analytical risk assessment;
• Perform Know Your Customer/Business reviews during customer onboarding, as well as subsequent monitoring based on internal policies;
• Investigate high risk clients and report as necessary, including Politically Exposed Persons, and obtaining all necessary documentation to complete the customer files;
• Participate in composing KYC/KYB - related operational policies and procedures;
• Periodically evaluate existing customers according to established policies and procedures;
• Maintain continuous contact with customer in order to keep customer files updated;
• Process amendments on customer records in various applications;
• Provide support and knowledge sharing to cross functional teams in Operations;
• Assess ongoing work streams and provide feedback for operational improvements;
• Achieve individual and team goals, based on quantitative and qualitative standards;
• Have a thorough understanding of client’s business and related parties in order to monitor client’s activities;
• Specific projects which may rise from time to time.

Job Requirements:

• Relevant Bachelor's degree is mandatory;
• Experience in client onboarding;
• Experience in the field of fintech is a plus;
• The Analyst should preferably have basic knowledge of the applicable legislation in the field of financial technologies/services;
• The Analyst must have a reasonable understanding of the Company’s business;
• The Analyst must be able to communicate effectively with people at all levels both inside and outside the Company;
• Strong written and verbal communication skills;
• Excellent decision making skills, effective problem solving skills, as well as skills to work independently and in team;
• Integrity, initiative, perseverance, discretion, ability for respect the personal dignity and rights of each employee, interest in fintech and services and motivation to occupy the position;
• Microsoft Windows knowledge and data management is considered a plus;
• English language; excellent computer literacy;
• Additional language is a plus.

#LI-OnsiteLife @ Crypto.com Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.   Are you ready to kickstart your future with us?  Benefits Competitive salary Medical insurance package with extended coverage to dependents Attractive annual leave entitlement including: birthday, work anniversaryAspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.  Work Perks: crypto.com visa card provided upon joining  Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team. About Crypto.com: Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem. Learn more at https://crypto.com.  Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team. Personal data provided by applicants will be used for recruitment purposes only. We may use artificial intelligence tools to analyze the content of your Resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation of your application by providing recommendations, but they do not replace human judgment. Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information. If you would like more details about how your personal information is processed, please contact us.

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