Community Manager

MoonPay logoMoonPay

Jul 18

Job Description

Role Responsibilities:

We are looking for a Community Manager who will play a critical role in building out and managing our community on new platforms. You will:

  • You are passionate about community. You study it and are an active member of many communities.
  • Develop strategies for community growth and management wherever MoonPay has customers
  • Actively manage community for MoonPay’s audience across multiple social media platforms
  • Create original campaigns and community engagement initiatives for the MoonPay audience
  • Work closely with our marketing and product teams to generate audience insights based off engagement behavior, customer demographics and community feedback
  • Ensure all community guidelines are maintained across all digital platforms
  • Work directly with artists, their teams, and their fans to build their community from the ground up.
  • Work with our artist relations, concierge, marketing, and product teams to advocate for our community’s needs. Have a direct impact on all community features and product strategies.
  • Work closely with content and design teams on brand marketing to own social calendars
  • Balance community building efforts across multiple artists and create processes to scale quickly.
  • Build customer loyalty on social media and leverage it to assist in community building.
  • You have built thriving communities from the ground up and can speak to the difficulties and strategies you employed.
  • You can qualitatively, and quantitatively evaluate communities as they form and evolve.
  • You can build a community strategy and customize it into implementation plans for different types of artists and communities.
  • You are an amazing communicator both written and verbally. You can communicate with all sorts of people and all kinds of cultures.
  • You have experience in metrics and reporting systems. You should understand event-based reporting systems (e.g., Mixpanel). You should understand what kind of data is important, and when it is important (or not).

Required Skills:

  • You have 6+ years of experience in Marketing, as well as building and managing online communities. 
  • Prior experience as an active community manager
  • Experience with community management - added bonus for a digital-first brand
  • Strategic operational mindset, with exceptional ability to analyze, prioritize, plan, communicate, and execute effectively
  • Comfort leading operations for a partially distributed/remote team
  • Willingness to be flexible and move quickly in a dynamic start-up environment

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103 applications

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