CRM Manager

Summary

We are seeking an experienced and dynamic CRM Manager with a strong background in Salesforce to oversee our customer relationship management initiatives. The ideal candidate will play a critical role in managing our CRM system, optimizing sales processes, driving customer engagement, and ensuring the successful execution of CRM strategies across the organization. This role requires a strategic thinker with hands-on experience in Salesforce and a proven track record of improving sales performance and customer satisfaction.

Role Responsibilities

• Monitor system performance, manage user access and permissions, perform routine audits, and ensure data accuracy.
• Import, clean, and manage customer data, create reports and dashboards, analyze data for insights on sales and customer service performance.
• Provide support to Salesforce users (sales, marketing, customer service teams), troubleshoot issues, and conduct training sessions on new features or best practices.
• Design and implement automation using workflows, process builder, and flows to streamline sales and service processes.
• Manage lead assignment rules, track campaign performance, and ensure seamless lead nurturing and conversion processes.
• Customize Salesforce objects, fields, page layouts, and apps to fit business needs. Configure Salesforce to support new processes or changes in existing workflows.
• Manage integrations with other tools, ensure data flow consistency, and troubleshoot integration issues.
• Regularly review key metrics and KPIs, generate sales and service reports, and provide insights to management on performance trends.
• Work closely with sales, marketing, relationship management, and IT teams to align Salesforce processes with business goals and resolve any cross-functional issues.
• Keep up with Salesforce’s major releases, assess new features, and plan upgrades or feature rollouts.
• Ensure data handling within Salesforce complies with legal standards like GDPR, manage security settings, and conduct regular audits.
• Gather feedback from users to identify pain points or areas for enhancement, and implement continuous improvements.

Applicant Requirements

• Strong understanding of CRM principles and customer lifecycle management.
• Excellent analytical and problem-solving skills, with the ability to interpret complex data and translate it into actionable strategies.
• Proficient in Salesforce, including Sales Cloud, Service Cloud, and Marketing Cloud.
• Strong project management skills, with experience managing multiple projects simultaneously.
• Exceptional communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

Education / Certifications 

• Bachelor’s degree in Business Administration, Marketing, Information Technology, or a related field.
• Certifications:
  • Salesforce Administrator certification
  • Salesforce Platform Developer I certification

Listed in: Web3 Jobs, Remote Web3 Jobs, Web3 Web3 Jobs, Developer Web3 Jobs, Marketing Crypto Jobs, Non Tech Crypto Jobs, Sales Web3 Jobs, Legal Crypto Jobs, Security Crypto Jobs, Manager Crypto Jobs, Data Web3 Jobs, Full Time Crypto Jobs.