Customer Service Representative (Portugese Speaker)

Job Descriptions:

To handle customer communication on behalf of the company, researching and resolving customer issues, and interdepartmental support. Problem solving, administering the customer’s account.

⚫ Answer and support customer facing communication in required languages, and translate emails, website information and any other matter as requested

⚫ Research solutions to customer issues

⚫ Interact with various department to resolve customer issues

⚫ Use available tools and information resources to resolve problems

⚫ Use a comprehensive knowledge of the company website to investigate and resolve issues

⚫ Escalate unresolved problems in accordance with establish policy procedures and protocols

⚫ Administer client account management including updating notes in accounts

⚫ Monitoring of customer activity, including assisting in the identification of fraudulent activity or abuse

⚫ Amending / adjusting transactions in customer accounts when necessary or instructed

⚫ Maintain professionalism and adhere to company standards during all interactions

⚫ Assistance with special Customer Services projects

Qualifications:

⚫ Minimum of 3 years in a position with relevant experience would be an asset

⚫ Knowledge of Blockchain, Crypto & iGaming industry would be an asset

⚫ Basic office skills including knowledge of Microsoft Word and Excel

⚫ Bilinguals are preferred (English + Portuguese), must be fluent in English

Requirements:

⚫ Ability to think critically and draw from experience to make decisions

⚫ Care in dealing with sensitive information

⚫ Ability to deal with ambiguity and identify customer’s needs

⚫ The ability to organize and manage multiple priorities

⚫ Strong customer orientation, able to work on rotate shift

⚫ Smart and flexible

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