Customer Service Representative
![Websea Global Holdings logo]()
atWebsea Global Holdings
Oct 21
Responsibilities:
- Handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
- Independently provide accurate information to resolve problems/issues that arise
- Continuously educate one’s self with up-to-date and relevant information to support the customer service operations
- Escalate issues to your team leader, managers, and other departments as required
- Adhere to the Quality Assurance standards set
- Display good team-working attitude and behavior within the team and other departments in the company
- 1-3 years experience in frontline customer support, preferably in the financial or service industry
- Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience
- Both adaptable and resilient, able to operate in a quickly changing environment
- Excellent verbal and written professional English and Mandarin
- Great at multitasking, prioritizing, and managing time effectively.
- Knowledge or interest in blockchain/digital assets/fin-tech industry is a plus
- Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)
- 1-3 years experience in frontline customer support, preferably in the financial or service industry
- Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience
- Both adaptable and resilient, able to operate in a quickly changing environment
- Excellent verbal and written professional English and Mandarin
- Great at multitasking, prioritizing, and managing time effectively.
- Knowledge or interest in blockchain/digital assets/fin-tech industry is a plus
- Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)
Listed in: Cryptocurrency Jobs, Remote Web3 Jobs, Web3 Crypto Jobs, Operations Web3 Jobs, Quality Assurance Web3 Jobs, Customer Support Web3 Jobs, Full Time Crypto Jobs.