👍 Featured Job Opportunity

Customer Support and Community Specialist

Algomint logoAlgomint

May 10

Giles Algomint
Giles
May 10, 2022

Algomint is developing bridging technology that is transforming interoperability on the Algorand blockchain.  We are currently the leading Algorand bridge protocol and are looking for a talented Customer Support and Community Specialist to join us! 

Job Description

We are seeking a highly motivated individual who is dedicated to providing an exceptional customer and community experience. This remote role is responsible for community interaction and support through our telegram, zendesk and discord channels. The ideal candidate will be passionate about customer service, an effective communicator, and a collaborative team player. They will ideally have experience building communities and providing high level support via social media channels such as Telegram, Discord and zendesk.

Role:

Manage our small team of community and support moderators.
Plan and execute community activities to drive engagement, including AMAs, Twitter Spaces events, contests and more
Work with our Global Algomint community daily in a Multi-channel environment to attract new users, activate existing audience and monitor community sentiment
Become literate with Algomint products to provide exceptional customer service
Provide customers with prompt, courteous, and accurate service in all areas of our product experience.
Perform a variety of daily operational functions in support of all Algomint products
Analyse trends in support tickets and work with management and the development team to implement solutions
Assist in training current and new team members to provide a homologous customer experience.

Requirements:

2+ years of cryptocurrency related customer support and community experience
Extensive Zendesk experience along with discord and telegram operation
A passion to provide an exceptional customer experience
Excellent analytical, critical thinking, problem solving, and time management skills
Effective verbal and written communication skills, fluency in English is essential.
Self-starter mentality, results oriented mindset, strong attention to detail, and ability to respond and adapt well in a fast-moving environment.
Community building and management experience preferred, specifically in relation to cryptocurrencies and the Algorand blockchain.
APAC timezone is preferred.
85 applications
Job Posted by:
Giles AlgomintGiles

May 10, 2022

Similar Web3 jobs: