Customer Support Representative, Full-Time (Bilingual)
atShakepay
Oct 03
Shakepay, established in 2015, swiftly gained traction as one of Canada's fastest-growing financial institutions, leveraging a mission to introduce a Bitcoin golden age. With substantial backing from top venture capitalists and raising over $44M, the company has earned the trust of more than one million Canadians. Shakepay is redefining banking for the digital era, offering Bitcoin-friendly, secure, and rewarding financial services. Employees at Shakepay are instrumental in fostering an inclusive, opportunity-rich financial landscape for all Canadians.
Shakepay is on the cutting edge of financial innovation, promoting the widespread adoption of Bitcoin in Canada. The firm offers a dynamic and collaborative environment that values continuous growth and development. With competitive compensation packages, stock options, extensive benefits, and remote working opportunities, Shakepay attracts ambitious individuals eager to contribute to its groundbreaking journey. By focusing on financial inclusion and the promise of Bitcoin, Shakepay aims to expand its influence and reach, transforming how Canadians interact with their finances.
At Shakepay, weāre on a mission to usher in the Bitcoin golden age. Weāre reimagining financial services to give every Canadian their fair shake.Our culture is built around doing work that matters, winning as a team, and celebrating success. If you're the kind of person who values growth, shipping fast, and sharing your ideas openly with a group of like-minded people, come and build with us!
About Shakepay
Since 2015, weāve been building the Shakepay app to make buying and earning bitcoin fast, easy, and secure. In 2022, we launched the Shakepay Card, allowing shakers to earn bitcoin rewards when they shop. Today, more than one million Canadians use Shakepay to grow their bitcoin savings and take control of their financial future.Ā
Weāre regulated across all Canadian provinces and territories, and backed by renowned venture capitalists with a funding of $44M. We have a passionate, loyal, and growing community, and weāre looking for people who want to help us build something truly special.
Full-Time Customer Support Representative
Bonjour, hi! Hereās a nice word to start things off thatās the same in English and in French: million. Shakepay has plus de 1 000 000 shakers (aka, ācustomersā) who love Shakepay almost as much as they love bitcoin. Nous sommes very excited for a new customer support representative (CSR) to join the team because that means that even plus degens aiment le bitcoin et Shakepay regardless of their preferred language.Ā
Weāre looking for someone to join our awesome, tricotĆ© serrĆ© team in the evenings. Youāll parlerez Ć nos clients in English and en franƧais, answering questions they have about Shakepay and their account. Vous Ć©couterez, diagnostiquerez, et resolve all sorts of concerns. Your goal is to consistently provide service that can also be described with one word in both languages: exceptionnelā¦ close enough. LĆ¢che pas la patate, apply now!
Schedule: Evening and weekends are required
What youāll be doingĀ
- Diagnose issues customers are experiencing with Shakepay
- Have a thorough understanding of our products, features, and processes
- Collaborate with other team members to resolve customer inquiries
- Relay feedback about the customerās experience to other teams
- Investigate suspicious activity, gather information, and take appropriate actions to prevent fraudulent activity
- Demonstrate care and empathy while engaging with customers
- Engage with customers directly via chat and email
- Attend training sessions and other meetings with the customer support and operations teams
- Communicate and interact with other teams through Slack and Google Meet
Who weāre looking forĀ
- 1-2+ years of experience in a customer support role
- Bilingual in English and French
- Agile problem solver.Ā There is not a challengeā at work or at home- that doesnāt make you want to dig in and figure it out
- Active team player, self starter, and multitasker who can quickly adjust priorities
- Effortless communication skills, confident and sensitive to the needs of our users
Bonus points
- Basic knowledge of digital currenciesĀ
- Passion for the product and our mission
- You shake every day
Why join us?
- Help shape the future of money: Be part of a team that's revolutionizing financial services in Canada, one sat at a time.
- Impact millions: As cryptocurrency continues to gain traction, our potential for growth is massive. You can help us bring Shakepay and Bitcoin to all Canadians.
- Grow your career: Weāre growing, and so can you! We have programs in place to encourage continuous learning, growth, and development.
- Ideas, not titles: We want the best ideas to make their way through, no matter where they come from.
Perks and benefits
- š¤Ā Be an owner - Every employee has stock options as part of their total compensation.Ā
- š„ Ā Reach your goals - Yearly salary assessments.Ā
- š¦· Health & wellness :Ā Ā Access to health and dental coverage, including health and wellness spending accounts.Ā
- š Remote-friendly: Work from anywhere in Canada, with optional access to our office spaces in Montreal and Toronto.
- šĀ Level Up: A $2,000 annual budget for courses, certifications, and training to support your career growth.
- š“ Time off: 20 days of vacation per year. And if you use all your vacation, we give you a $1,000 bonus.
- š£ Parental leave: Enjoy a parental leave top up to 100% of your salary for 18 weeks.
- š Have fun together: quarterly team-specific or company-wide offsite to connect with each other.Ā Ā
Equal Employment OpportunityShakepay does not discriminate in hiring or terms and conditions of employment because of an individualās race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application or email
Fluency in English is required due to the percentage of English-speaking customers and the nature of our platform, which is available to all Canadians.
Listed in: Crypto Jobs, Remote Crypto Jobs, Web3 Crypto Jobs, Full Time Crypto Jobs, Non Tech Web3 Jobs, Operations Crypto Jobs, Community Crypto Jobs, Customer Support Web3 Jobs, Bitcoin Crypto Jobs.
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